Summary
As we delve into the exciting and ever-evolving world of DesignOps, where innovation meets responsibility. In this talk, we’ll explore how DesignOps is redefining collaboration and impact at the intersection of people, frameworks, tooling, and governance. As we push the boundaries of what's possible, especially with AI, we’ll also examine our critical role in ensuring that these advancements enhance, rather than diminish, the human touch in our work. Discover how, as both pioneers and stewards, we can lead with curiosity, govern with integrity, and shape the future of design in transformative ways.
Key Insights
-
•
Design ops is at the intersection of people, frameworks, tooling, and governance.
-
•
Innovation in design operations comes from experimentation and ongoing adjustments.
-
•
Success metrics should include human elements like happiness, not just quantitative data.
-
•
The design ops field is still evolving, requiring constant revisions to structures like the career ladder.
-
•
Transparency and accountability are crucial in supporting design teams and processes.
-
•
AI should be approached with governance rather than fear, emphasizing careful integration.
-
•
AI can be seen as a collaborative intelligence rather than just a tool.
-
•
Design practitioners must guide AI in a manner similar to nurturing children for best results.
-
•
The balance between innovation and integrity is essential in maintaining effective design practices.
-
•
Leaders in design ops must be pioneers who set standards while embracing responsible governance.
Notable Quotes
"I'm excited to share some of my thoughts with you about innovation and integrity."
"As practitioners, we get to create and define all of these processes."
"We have the chance to innovate by drawing insights from design business and product management."
"We operationalize service design to serve design teams."
"Measuring success is not just about numbers; we humanize metrics."
"We keep adjusting based on the design orgs and maturity."
"We suggest changes to make adjustments and we keep our team honest."
"With great innovation comes great responsibilities."
"Don't fear AI; courageously choose governance."
"What does it mean to be a design ops person?"
More Videos
"The very innovation you may need might already be written."
Jacqui FreyFlow and Superfluidity for Design Orgs
November 7, 2018
"Human connection is a basic and evolutionary need; without it, we struggle to foster resilience."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"Insights are unexpected discoveries about how things work and how to make them work better."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"If you feel like there's a lag, we want to know about it."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Designing for an edge case can benefit everyone."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"It’s crucial to bridge connections between different teams to avoid siloed insights and foster collaboration."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Practicing design thinking isn't just for design work; it applies to operations too."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"If I look around me in a community, some folk are going to be awesome and some are going to be less."
Adrian HowardSturgeon’s Biases
September 25, 2024
"I learned that design is a spoke on a wheel and that I had to stick to the brief, obey the chain of command and deliver polished pixel perfect designs."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
