Key Insights

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  Systems thinking extends perspective to understand interconnectedness, causality, and wholeness beyond immediate work scopes.

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  The iceberg model helps teams uncover root causes beneath surface problems by analyzing events, trends, mental models, and structures.

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  Structural elements like company policies significantly shape behaviors and are often the hardest yet most impactful change points.

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  A committed minority of 25% can shift majority viewpoints, offering optimism for grassroots climate action within organizations.

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  Designers and information architects are naturally positioned as systemic change agents due to their cross-functional roles and mental models.

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  Participatory systems mapping involving diverse stakeholders aligns understanding and surfaces leverage points more effectively than solo efforts.

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  Prototyping and pilots in systems thinking allow testing potential interventions cheaply and reduce risk-avoidant inertia.

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  Frameworks like the theory of change and STEEP analysis keep climate action efforts grounded and aligned to measurable outcomes.

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  Personifying the environment as a stakeholder (e.g., 'Mother Nature' card) facilitates embedding climate considerations into product decisions.

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  Long-term design thinking inspired by indigenous principles (seven generations) reinforces decision impact across future horizons.

Notable Quotes