Summary
In this Q&A session, you'll hear how former clinical researcher and PhD scientist, Clemens Janssen, is running research at 15x speed, supporting the needs of Nutrisense, an health tech company. As the first researcher, Clemens will share how he's built a research culture with training, standardized processes, and templates.
Key Insights
-
•
Transitioning from academia to corporate environments can be challenging but offers opportunities for faster impact.
-
•
An Ops-first approach in UX research can enhance efficiency and scalability, particularly for solo researchers.
-
•
Generating buy-in from various departments is crucial for establishing a strong research practice.
-
•
Creating training materials and providing hands-on guidance can promote quality and consistency in research efforts.
-
•
Formalizing research processes helps onboarding and collaboration across a growing team.
-
•
Utilizing a shared research tool can streamline user recruitment and feedback collection.
-
•
Fostering a culture of storytelling around research findings can enhance engagement and understanding throughout the company.
-
•
Incidental research can lead to valuable insights, but systematic approaches are necessary for impactful outcomes.
-
•
Research should be seen as a collaborative effort involving multiple stakeholders rather than just a task performed by a single researcher. Key methodologies and best practices are essential for producing quality insights.
Notable Quotes
"Clemens noted that transitioning to a corporate pace was a struggle initially but he adapted to the faster environment."
"The aim was to generate buy-in to ensure budget approvals and create a solid base for research initiatives."
"Instead of just doing ad hoc research, I focused on formalizing the research process."
"I had to start showing off our findings to get buy-in from the top down."
"Training sessions helped engage team members and ensure they understood best research practices."
"I believe we need to scale our operations to allow others to conduct research so I can focus on analysis."
"Creating a business case to justify tools is essential to showcase potential time and cost savings."
"The primary driver for my approach was to ensure we could act quickly and efficiently."
"It's not about just talking to people; it’s about applying proven methodologies for accurate insights."
"The goal of training is to create a standardized way of conducting research that new hires can follow."
More Videos
"Those closest to a problem should always have a seat at the table."
Nidhi Singh Rathore Amber DavisEmbracing participation to unlock deeper truths in commercial research
March 12, 2025
"Design is not just about making things pretty; it's about adding business value."
Dantley DavisLeadership & Diversity—A Fireside Chat with Dantley Davis
September 17, 2020
"Disability is much broader than you would think; it can be temporary or situational."
Sheri Byrne-HaberThe Importance of Accessible Design Systems
January 8, 2024
"Designers need to learn to work in partnership with AI, treating it as an active collaborator."
Josh Clark Veronika KindredSentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)
January 15, 2025
"I taught myself graphic design and HTML and CSS, and that choice to be on Neopets in my space at the time really launched my career as a designer."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
"Let's dig in."
Alana WashingtonTheme 3 Intro
October 1, 2021
"Uncoupling theory involves identity and how one defines oneself and is defined by others."
Nalini KotamrajuResearch After UX
March 25, 2024
"We shouldn't speak in pure design language but a language that fits the business context."
Kevin BethuneGatekeepers and Servant Leadership
January 30, 2020
"If there's one thing we've learned from writing this guide, there are a lot of stories in this community that need to be represented."
John Calhoun Rachel PosmanBring your DesignOps Story to Life! The Definitive DesignOps Book Jam
October 3, 2023
