Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Efficiently Scaling Research as a Team of One
Gold
Tuesday, March 28, 2023 • Advancing Research 2023
Share the love for this talk
Efficiently Scaling Research as a Team of One
Speakers: Clemens Janssen and Jane Davis
Link:

Summary

In this Q&A session, you'll hear how former clinical researcher and PhD scientist, Clemens Janssen, is running research at 15x speed, supporting the needs of Nutrisense, an health tech company. As the first researcher, Clemens will share how he's built a research culture with training, standardized processes, and templates.

Key Insights

  • Transitioning from academia to corporate research is driven by the desire for faster impact despite adapting to a new pace.

  • Ad hoc research without formal processes limits organizational buy-in and impact.

  • Gaining buy-in from leadership is key to securing budgets, tools, and resources for research.

  • An ops-first approach to UX research helps scale research activities and onboard new team members efficiently.

  • Empowering product managers and other teams to conduct quality research increases overall research throughput.

  • Training and interactive mentorship ensure scientific rigor and consistent research quality when delegating research tasks.

  • Storytelling with real user learnings helps shift perception of research from ad hoc to essential and pattern-driven.

  • Research proposals framed around saving time and reducing iterations resonate well with leadership.

  • Building a shared codebook and involving interview teams in coding fosters consistent qualitative data analysis.

  • Even with a single researcher, implementing research Ops can enable multiple parallel research tracks.

Notable Quotes

"I transitioned out of academia because I wanted to work faster and create immediate impact rather than slow, layered processes."

"Research is actually a sales role – you have to show off a little to get buy-in from the top."

"People started asking if a pattern we'd seen in one user occurred in others, and that led to formalizing qualitative analysis."

"Without buy-in, you can’t get budgets approved or tools put in place to grow research practices."

"Ops-first means standardizing processes so we can scale and onboard new team members quickly."

"I can’t work 24 hours a day; efficiency and empowering others to do some research is how I stay effective."

"Before giving someone access to research tools, we do a 60-minute one-on-one training to cover the essentials."

"It’s like knowing how to drive a car doesn’t mean you can drive a semi; research has do’s, don’ts, and methodologies."

"If we test now, we’ll save two or three iterations waiting for organic user feedback later."

"Creating shared coding schemes and having teams do first-pass coding helps maintain consistency in qualitative analysis."

Ask the Rosenbot
Shipra Kayan
Make your research synthesis speedy and more collaborative using a canvas
2025 • Rosenfeld Community
Louis Rosenfeld
Opening Remarks
2023 • DesignOps Summit 2023
Gold
Amelia Cole
Data-Prompted Interviews
2021 • QuantQual Interest Group
Surya Vanka
Unleashing Swarm Creativity to Solve Enterprise Challenges
2021 • Design at Scale 2021
Gold
Mariesa Lenz
What Beekeeping Taught me about Product Teams
2025 • Rosenfeld Community
David Cronin
The GE Design System and Thoughts about Craft at Scale
2015 • Enterprise UX 2015
Gold
Jess Greco
Creating a Basis for Change: Scaling Design Maturity
2022 • Design at Scale 2022
Gold
Kaaren Hanson
Stop Talking, Start Doing
2017 • Enterprise Experience 2017
Gold
JJ Kercher
A Roadmap for Maturing Design in the Enterprise
2018 • Enterprise Experience 2018
Gold
Sarah Fathallah
Beyond insights: Rethinking the role of researchers as stewards of organizational wisdom
2025 • Advancing Research 2025
Gold
Briana Thomas
When Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org
2021 • DesignOps Summit 2021
Gold
Phil Hesketh
Designing Accessible Research Workflows
2021 • DesignOps Summit 2021
Gold
Megan Blocker
Day 2 Theme Panel
2025 • Advancing Research 2025
Gold
Jeff Ephraim Bander
Eye Tracking Gamechanger: Why Smartphone Eye Tracking will Revolutionize Your UX Research
2022 • Advancing Research 2022
Gold
Cheryl Platz
Demystifying Multimodal Design: The Design Practice You Didn't Know You're Doing
2024 • Rosenfeld Community
Florence Okoye
AfroFuturism and UX Research
2023 • Advancing Research 2023
Gold

More Videos

Nalini Kotamraju

"Conscious uncoupling is about identity — how one thinks of oneself defines oneself and how others define you."

Nalini Kotamraju

Research After UX

March 25, 2024

Dean Broadley

"If you want to go fast, go alone; if you want to go far, go together."

Dean Broadley

Not Black Enough to be White

January 8, 2024

Denise Jacobs

"Designers are change agents. This is part of your passion and what gets you up in the morning."

Denise Jacobs Nancy Douyon Renee Reid Lisa Welchman

Interactive Keynote: Social Change by Design

January 8, 2024

Kim Fellman Cohen

"If you don’t have the support you need—budget, time, people—your program is at high risk of failure."

Kim Fellman Cohen

Measuring the Designer Experience

October 23, 2019

George Aye

"The most common way people give up their power is by thinking they don’t have any."

George Aye

That Quiet Little Voice: When Design and Ethics Collide

November 16, 2022

Nathan Curtis

"Short-term pairings with different design people help bring back contributions into the central system."

Nathan Curtis

Beyond the Toolkit: Spreading a System Across People & Products

June 9, 2016

Greg Petroff

"There is an enormous amount of diversity in the real estate agent community, from demographics to technology savvy to regional differences."

Greg Petroff

The Compass Mission

March 10, 2021

Chloe Amos-Edkins

"Understanding culture means looking at a spectrum from global trends down to intimate communities."

Chloe Amos-Edkins

A Cultural Approach: Research in the Context of Glocalisation

March 27, 2023

Mackenzie Cockram

"Agile can feel like a cult, but the data helps show it’s working and not just a belief system."

Mackenzie Cockram Sara Branco Cunha Ian Franklin

Integrating Qualitative and Quantitative Research from Discovery to Live

December 16, 2022