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Summary
Bad news cycles, an old friend asking why you work somewhere, endless meetings, shifting priorities, peers with louder voices - there is a lot of noise to break through to stay focused on your day to day work. In this talk, Maggie Dieringer, Sr Design Program Manager, discusses how she’s helped the Design Operations function grow and find their voice through the noise at Uber.
Key Insights
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Design operations is integral to evolving a design team's processes and culture.
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Building support across teams is essential for the role of design operations.
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Proving value through tactical execution leads to expansion and growth of the operations function.
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Consistent communication is vital, particularly when dealing with constant change and ambiguity.
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Well-structured project management practices can alleviate friction in design collaborations with PMs and engineers.
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Fostering team morale is a crucial part of maintaining productivity and creativity, especially post-COVID.
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Equity and diversity in hiring processes have become increasingly prioritized in design operations.
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Creating informal engagement opportunities helps rebuild the connections that are lost in remote settings.
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The landscape of design operations continues to evolve rapidly, requiring ongoing adaptability.
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Understanding the intersection of design with product and technical management leads to more cohesive workflows.
Notable Quotes
"I realized coming out of school that I couldn't afford to live in New York."
"We essentially kind of realized that in early July and removed a lot of those obligations."
"Screenshot Thursday has been one of the things I look forward to most in the week."
"We had to look at how a completely new way of working was going to function under COVID."
"We started something called screenshot Thursday and it gets the most engagement."
"Our role is about team health and happiness and fostering an effective environment."
"Finding those inlets or ways to create buy-in was crucial to our success."
"We’re constantly the people that everyone goes to for everything, so we have to triage what we’re personally capable of."
"We have been fortunate to have advocates at the top who saw the value in design operations."
"It's a huge factor that we need the voices in the room to help us."
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