Key Insights

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  Civic design has matured significantly over the past decade in Australia, coinciding with growing public demand for better social services.

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  Public policy in Australia faced systemic failures, often leading to royal commissions to address these issues and recommend reforms.

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  Mental health reform is a focal area for civic design, showcasing a shift towards co-design processes that prioritize community input.

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  Design has evolved from being seen as a simple service to a complex tool for equity and systemic change.

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  Organizations must adapt to build capabilities among teams, integrating lived experience into the design process to enhance effectiveness.

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  The importance of care plans for each project emphasizes the need for trauma-informed principles within civic design.

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  Blended teams that include stakeholders with lived experience are crucial for meaningful engagement and effective project outcomes.

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  Clear milestones and safety measures in co-design processes help ensure responsible and engaging participation from diverse voices.

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  The design sector is increasingly viewed as a means of promoting efficiency in public services, linking design to government accountability and transparency.

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  Ongoing learning and adaptation are essential for both organizations and individuals as the landscape of civic design continues to evolve.

Notable Quotes