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Summary
Ever wonder how some people can stay calm during a heated conversation? Are you curious to know how they can redirect the energy and actually achieve a productive outcome? Conflict is an inevitable part of the human experience, and the world is certainly full of it these days - and although it’s critical to creative problem solving, conflict often stands in the way of making positive change a reality. In this lightning-fast lesson we’ll bust 3 myths about conflict, reveal their corresponding truths, and learn 3 specific ways to turn down the heat in a tense situation.
Key Insights
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The true enabler of successful innovation is human beings, not merely technology or business models.
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Poor communication often leads to misunderstandings and sparks conflict.
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Everyone contributes to conflict; it's not just about difficult personalities.
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Conflict can strengthen relationships if engaged with constructively.
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Avoiding conflict can accumulate 'conflict debt,' which worsens the situation over time.
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Understanding personal values and hooks can help mitigate conflict triggers.
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Engaging in dialogue about conflict can create pathways for trust and better communication.
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Managing emotions through self-regulation is crucial when approaching conflict situations.
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Curiosity and empathy are key tools for resolving misunderstandings.
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Conflict is not inherently negative; it can lead to new ideas and solutions.
Notable Quotes
"The true enabler of a successful innovation is not the new technology or the clever business model, it’s the human beings who are involved."
"Conflict is present in our professional and personal lives every single day."
"Everyone contributes in a conflict; the causes are us."
"Conflict actually strengthens relationships if we choose to engage with it."
"The presence of conflict is often an indication that something new is trying to emerge."
"Our behaviors are messengers of an underlying need."
"Trust is the true bedrock of all healthy and happy cultures."
"Stress makes us stupid because it clouds our creative thinking."
"Conflict is the source of the solution."
"You can use these strategies to learn what works and what needs more practice."
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