Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Ever wonder how some people can stay calm during a heated conversation? Are you curious to know how they can redirect the energy and actually achieve a productive outcome? Conflict is an inevitable part of the human experience, and the world is certainly full of it these days - and although it’s critical to creative problem solving, conflict often stands in the way of making positive change a reality. In this lightning-fast lesson we’ll bust 3 myths about conflict, reveal their corresponding truths, and learn 3 specific ways to turn down the heat in a tense situation.
Key Insights
-
•
The true enabler of successful innovation is human beings, not merely technology or business models.
-
•
Poor communication often leads to misunderstandings and sparks conflict.
-
•
Everyone contributes to conflict; it's not just about difficult personalities.
-
•
Conflict can strengthen relationships if engaged with constructively.
-
•
Avoiding conflict can accumulate 'conflict debt,' which worsens the situation over time.
-
•
Understanding personal values and hooks can help mitigate conflict triggers.
-
•
Engaging in dialogue about conflict can create pathways for trust and better communication.
-
•
Managing emotions through self-regulation is crucial when approaching conflict situations.
-
•
Curiosity and empathy are key tools for resolving misunderstandings.
-
•
Conflict is not inherently negative; it can lead to new ideas and solutions.
Notable Quotes
"The true enabler of a successful innovation is not the new technology or the clever business model, it’s the human beings who are involved."
"Conflict is present in our professional and personal lives every single day."
"Everyone contributes in a conflict; the causes are us."
"Conflict actually strengthens relationships if we choose to engage with it."
"The presence of conflict is often an indication that something new is trying to emerge."
"Our behaviors are messengers of an underlying need."
"Trust is the true bedrock of all healthy and happy cultures."
"Stress makes us stupid because it clouds our creative thinking."
"Conflict is the source of the solution."
"You can use these strategies to learn what works and what needs more practice."
More Videos
"Collaboration is crucial to navigate ambiguity in government service design projects."
Ed MullenDesigning the Unseen: Enabling Institutions to Build Public Trust
November 16, 2022
"We're already doing this right here. It's already happening. Why don't we just extend it?"
Peter LevinSolve a Problem Here, Transform a Strategy There: Research as an Occasion for Expanding Organizational Possibility
March 25, 2024
"OKRs create ownership when teams feel empowered to reach those results."
Bria Alexander Benson Low Natalya Pemberton Stephanie GoldthorpeOKRs—Helpful or Harmful?
January 20, 2022
"We actually discovered our superpowers"
Kate Koch Prateek KalliFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
"Building trust creates a lot of affinity between teams."
Amy MarquezINVEST: Discussion
June 15, 2018
"Learning culture is paramount; you have to change better if you're always changing yourself."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Thanks for taking the time to come along today."
Brian MossWhat Does it Mean to be a Resilient Research Team?
March 9, 2022
"We hold the mirror up to our product teams and also to every single one of our 25,000 employees."
Adel Du ToitGet Your CFO To Say: 'Our Strategic Goal is User Obsession'
June 10, 2022
"We're the keepers and gatherers of knowledge, and sharing is one of the best ways to empower others."
Kate Koch Jean-Claire FitschenFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 29, 2021
