Rosenverse
Unique challenges of innovation in enterprises

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Unique challenges of innovation in enterprises

Thursday, April 23, 2020 • Enterprise Community
Share the love for this talk
Unique challenges of innovation in enterprises
Speakers: Laura Klein
Link:

Summary

So many companies want to innovate in order to find new business models. But what happens when your company already has a business model? How do you disrupt your business model without destroying your business? Why would you even bother? Innovating inside an already successful company requires a new set of tools for overcoming internal resistance, not losing your current customer base, and knowing when to give up existing revenue streams. In this talk, Laura Klein, author of “Build Better Products” and “UX for Lean Startups” shares some tips for companies who want to find new business models before the old ones stop working.

Key Insights

  • •

    Big companies want innovation but often resist necessary internal organizational changes.

  • •

    Startups embrace uncertainty by 'jumping off the cliff,' whereas enterprises try to innovate mid-flight, making change more complex.

  • •

    Stakeholders with vested interests in the status quo, such as skilled employees and departments, commonly resist innovation efforts.

  • •

    Legal, HR, procurement, and marketing teams in large companies pose unique bureaucratic challenges to innovation not found in startups.

  • •

    Securing dedicated, well-managed funding tied to reasonable learning milestones is critical for sustaining innovation in enterprises.

  • •

    Executive-level buy-in, especially from the CEO, is essential to provide protection and resources for innovation efforts.

  • •

    Big companies crave certainty, often requesting unrealistic plans like Gantt charts, which don’t align with the exploratory nature of innovation.

  • •

    Involving all stakeholders early—including those likely to resist—reduces pushback and helps shape better solutions.

  • •

    Incentive structures in large organizations often conflict with the risk-taking and uncertainty inherent in innovation.

  • •

    Cultural resistance is rooted in people's identity and proven methods, not hatred for innovation; diplomacy and empathy are crucial.

Notable Quotes

"You are not the first person to try something like this, and they’re typically not looking forward to the next transformation."

"Nobody loves it when someone from another department shows up to tell people how to do their jobs better."

"Large companies demand certainty, but certainty is the opposite of innovation."

"Innovation is very much a team sport."

"Please don’t chop off that engine until the new one is built because you are not the only one on this plane."

"Lawyers, though nervous, can become some of the most reasonable people you deal with if you explain risks clearly."

"The incentive structure at a big company is set up to reward people for entirely different stuff than innovation requires."

"If you think innovation can happen without buy-in from the CEO, I would love to see that; I have not seen it work."

"People don’t actually hate innovation; they like their jobs and feel threatened by change."

"When things start to go bad, we’re going to pull the plug on it immediately—that helps build trust."

Ask the Rosenbot
Patrizia Bertini
Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation
2025 • DesignOps Community
Ariel Kennan
Theme 2 Intro
2021 • Civic Design 2021
Gold
Samuel Martin
Co-Design vs Faux-Design: Navigating the Complexities of Sharing Power in Co-Design
2026 • Rosenfeld Community
Steve Portigal
The Future of Research: Bridging the Gaps
2021 • Advancing Research Community
Lily Aduana
5 Reasons to Bring Your Recruiting in-House (and How To Do It)
2021 • Advancing Research 2021
Gold
Smitha Papolu
Theme 3 Discussion
2019 • Enterprise Experience 2019
Gold
Anne Cantera
The New Design Stack: The Skills Traditional Designers Need to Add To Their Toolboxes ASAP
2026 • Rosenfeld Community
Dan Donald
Design Systems as a Vehicle for Systemic Change
2023 • DesignOps Community
Theme 3 Intro
2022 • Advancing Research 2022
Gold
Matt Duignan
Atomizing Research: Trend or Trap
2020 • Advancing Research 2020
Gold
Ruzanna Rozman
Getting in Flow with Your Team
2024 • DesignOps Summit 2020
Gold
Tricia Wang
From Users to Shapers of AI: The Future of Research
2024 • Advancing Research 2024
Gold
Failure Friday #4: Invisible Work: How I Stalled My Career by Not Showing My Work
2025 • Rosenfeld Community
Erin Weigel
UX Lessons from running more than 1,200 A/B Tests
2024 • Rosenfeld Community
Shanti Mathew
Civic Design at Scale: Introducing the Public Policy Layer Cake
2021 • Civic Design 2021
Gold
Jen Briselli
Learning Is The Engine: Designing & Adapting in a World We Can’t Predict
2025 • Rosenfeld Community

More Videos

Nancy Douyon

"We all want to design for scale, but empathy alone is sometimes a shortcoming when thinking about scale."

Nancy Douyon

We'll Figure That Out in the Next Launch: Enterprise Tech's Nobility Complex

June 15, 2018

Jack Behar

"There’s a frustrating gap between what a designer envisions and what actually gets implemented, leaving live prototypes inconsistent."

Jack Behar

How to Build Prototypes that Behave like an End-Product

December 6, 2022

Jorge Arango

"Teams continue functioning kind of as they were for a while, running alongside each other like two rivers for miles without mixing."

Jorge Arango

Meeting of the Waters: Designing for Successful Inorganic Growth

August 12, 2021

Jon White

"We are not just doing research to find stuff out; we need to show a return on investment on everything."

Jon White Erin May

Unsticking Research for Better Information Flow

March 11, 2026

Jessamyn Edwards

"Give a why of why you’ve made this design decision. It helps your team understand and reduces defensiveness."

Jessamyn Edwards

Surviving Your UX Career in Enterprise Design

December 2, 2021

Stefanie Owens

"The highest impact levers for long-term transformation exist in technical infrastructure and operations."

Stefanie Owens

Optimizing for Outcomes: Transformation Design in Systems at Scale

December 4, 2024

Ron Bronson

"I’m just trying to get the kid a coat, I don’t need it on my resume."

Ron Bronson

Design, Consequences & Everyday Life

November 18, 2022

Louis Rosenfeld

"We took thousands of hours of curated content and built a chatbot around it so it’s not garbage in, garbage out."

Louis Rosenfeld

The Rosenbot and the Rosenverse: An AMA with Lou Rosenfeld

June 5, 2024

Ash Brown

"Collaboration is not just beneficial, it's essential for effective climate action."

Ash Brown

Silver Linings: What DesignOps Learned in the Shift to WFH

October 23, 2020

Latest Books All books