Rosenverse
Unique challenges of innovation in enterprises

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Unique challenges of innovation in enterprises

Thursday, April 23, 2020 • Enterprise Community
Share the love for this talk
Unique challenges of innovation in enterprises
Speakers: Laura Klein
Link:

Summary

So many companies want to innovate in order to find new business models. But what happens when your company already has a business model? How do you disrupt your business model without destroying your business? Why would you even bother? Innovating inside an already successful company requires a new set of tools for overcoming internal resistance, not losing your current customer base, and knowing when to give up existing revenue streams. In this talk, Laura Klein, author of “Build Better Products” and “UX for Lean Startups” shares some tips for companies who want to find new business models before the old ones stop working.

Key Insights

  • Big companies want innovation but often resist necessary internal organizational changes.

  • Startups embrace uncertainty by 'jumping off the cliff,' whereas enterprises try to innovate mid-flight, making change more complex.

  • Stakeholders with vested interests in the status quo, such as skilled employees and departments, commonly resist innovation efforts.

  • Legal, HR, procurement, and marketing teams in large companies pose unique bureaucratic challenges to innovation not found in startups.

  • Securing dedicated, well-managed funding tied to reasonable learning milestones is critical for sustaining innovation in enterprises.

  • Executive-level buy-in, especially from the CEO, is essential to provide protection and resources for innovation efforts.

  • Big companies crave certainty, often requesting unrealistic plans like Gantt charts, which don’t align with the exploratory nature of innovation.

  • Involving all stakeholders early—including those likely to resist—reduces pushback and helps shape better solutions.

  • Incentive structures in large organizations often conflict with the risk-taking and uncertainty inherent in innovation.

  • Cultural resistance is rooted in people's identity and proven methods, not hatred for innovation; diplomacy and empathy are crucial.

Notable Quotes

"You are not the first person to try something like this, and they’re typically not looking forward to the next transformation."

"Nobody loves it when someone from another department shows up to tell people how to do their jobs better."

"Large companies demand certainty, but certainty is the opposite of innovation."

"Innovation is very much a team sport."

"Please don’t chop off that engine until the new one is built because you are not the only one on this plane."

"Lawyers, though nervous, can become some of the most reasonable people you deal with if you explain risks clearly."

"The incentive structure at a big company is set up to reward people for entirely different stuff than innovation requires."

"If you think innovation can happen without buy-in from the CEO, I would love to see that; I have not seen it work."

"People don’t actually hate innovation; they like their jobs and feel threatened by change."

"When things start to go bad, we’re going to pull the plug on it immediately—that helps build trust."

Ask the Rosenbot
Scott Plewes
Why Isn't Your UX Approach Going Viral?: A Mathematical Model
2023 • Advancing Research 2023
Gold
Kelly Goto
Emotion Economy: Ethnography as Corporate Strategy
2015 • Enterprise UX 2015
Gold
Alla Weinberg
Healing Toxic Stress
2024 • DesignOps Summit 2024
Gold
Carl Turner
You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project
2023 • Advancing Research 2023
Gold
Jennifer Kong
Journeying toward AI-assisted documentation in healthcare
2024 • Designing with AI 2024
Gold
Sam Proulx
Prototype Reviews, People With Disabilities, and You
2021 • DesignOps Summit 2021
Gold
Laine Riley Prokay
How DesignOps can Drive Inclusive Career Ladders for All
2021 • DesignOps Summit 2021
Gold
Bryce Benton
[Demo] AI-powered UX enhancement: Aligning GitHub documentation with USWDS at Austin Public Library
2024 • Designing with AI 2024
Gold
Amy Jiménez Márquez
The Atypical UX Manager Path
2020 • Enterprise Community
Megan Blocker
Panel: Excellence in Impact
2024 • Advancing Research 2024
Gold
Heidi Trost
When AI Becomes the User’s Point Person—and Point of Failure
2025 • Rosenfeld Community
Laine Riley Prokay
Carving a Path for Early Career DesignOps Practitioners
2022 • DesignOps Summit 2022
Gold
Amahra Spence
Designing for Liberation, Rehearsing Freedom
2022 • Civic Design 2022
Gold
Christian Rohrer
Research Operations at Scale
2017 • DesignOps Summit 2017
Gold
Niko Laitinen
Adaptable Org Design for Resilient Times
2021 • Design at Scale 2021
Gold
Ted Booth
Discussion
2016 • Enterprise UX 2016
Gold

More Videos

Wyatt Hayman

"The panels are primarily qualitative tools and not meant for statistically significant quantitative research."

Wyatt Hayman

Global Research Panels

August 8, 2020

Michal Anne Rogondino

"It became a mandate this year for companies to use Astro for all applications in enterprise cross-mission ground."

Michal Anne Rogondino

Saving Outer Space: The First UX Design System for Our Nation’s Satellites

January 8, 2024

Sara Asche Anderson

"The word obsessed is provocative and meant to push us to continually ask what can we do more."

Sara Asche Anderson Jamie Kaspszak

Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy

January 8, 2024

Patrizia Bertini

"Value is not equal to worth; it's how much people perceive something’s worth based on relationships."

Patrizia Bertini

DesignOps + KPIs = Measure your Impact!

January 8, 2024

Amahra Spence

"Our future is made up of today’s decisions, relationships, practices, and commitments—what do we need to practice now?"

Amahra Spence

Designing for Liberation, Rehearsing Freedom

November 18, 2022

Dan Willis

"Be a human first. I should have been a human first and a designer second."

Dan Willis

Enterprise Storytelling Sessions

May 13, 2015

Erika Flowers

"Hope is the only thing that lets the conversation continue and reach forward."

Erika Flowers

AI-Readiness: Preparing NASA for a Data-Driven, Agile Future

June 10, 2025

Dalia El-Shimy

"People broadly fall into three communication styles: positive, fact-based, and intensity-based."

Dalia El-Shimy

So You've Got a Seat at the Table. Now What?

March 31, 2020

Ben Davies

"Your repository design needs to be guided by people and process, and internal research should be your first step."

Ben Davies Matt Duignan Andrew Michael Dr. Emily DiLeo

Expert Panel: The Principles of Research Repository Design

March 11, 2022