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Summary
How to Work with Difficult People We all know difficult people. And whether by necessity of job or family, some of these people will continue to remain in our lives. And occasionally, we might find ourselves to be the difficult person. As designers and researchers, we know the value of listening to our users and empathizing with their needs. As creators, we know the value of curiosity. As communicators, we know the value of relationships. Join us to build on existing product skills to work better with difficult people. About Tutti Tutti Taygerly is a leadership coach who helps creatives & technologists embrace their unique leadership style to achieve professional impact. Tutti has 20+ years of experience as a designer across multiple industries, from big data to consumer video and from enterprise software to entertainment. She’s led design teams at startups, design agencies, and large tech companies, most recently at Facebook supporting Video products.
Key Insights
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Community-driven events amplify voices that are often underrepresented.
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Preparation for public speaking can transform new speakers into polished presenters.
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The design operations community is expanding its reach and influence through collaborative efforts.
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Diversity and inclusion in discussions are crucial for successful outcomes.
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Building relationships with difficult colleagues can lead to more effective teamwork.
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Understanding the motivations of difficult individuals can create a more harmonious workplace.
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Vulnerability in leadership fosters trust and connection among team members.
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Authenticity can create a safer space for sharing personal stories and experiences.
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Empathy is essential in navigating challenging conversations and interactions.
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Finding your tribe in the workplace can enhance job satisfaction and performance.
Notable Quotes
"It's incredibly lonely to be difficult and polarizing."
"People will forget what you said. People will forget what you did. But people will never forget how you made them feel."
"Slow down to speed up; it's about long-term perspective and connection."
"What matters is what really matters for you and them."
"Listening for the 10% truth can build stronger relationships."
"Be vulnerable with your stories; it helps foster trust."
"Finding your people is about playing to your strengths and being your true self."
"It's okay to feel like a difficult person; it invites reflection."
"The job of a manager is to balance the mission with the team's wellbeing."
"High standards can sometimes be perceived as difficult, but they drive success."
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