Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Videconference: How to Work with Difficult People with Tutti Taygerly
Summary
How to Work with Difficult People We all know difficult people. And whether by necessity of job or family, some of these people will continue to remain in our lives. And occasionally, we might find ourselves to be the difficult person. As designers and researchers, we know the value of listening to our users and empathizing with their needs. As creators, we know the value of curiosity. As communicators, we know the value of relationships. Join us to build on existing product skills to work better with difficult people. About Tutti Tutti Taygerly is a leadership coach who helps creatives & technologists embrace their unique leadership style to achieve professional impact. Tutti has 20+ years of experience as a designer across multiple industries, from big data to consumer video and from enterprise software to entertainment. She’s led design teams at startups, design agencies, and large tech companies, most recently at Facebook supporting Video products.
Key Insights
-
•
Slowing down communication can ultimately speed up project progress by aligning shared goals with difficult people.
-
•
Prioritizing people over ideas leads to better long-term relationships and healthier team dynamics.
-
•
There is often a small percentage of truth in difficult people’s perspectives that can be leveraged constructively.
-
•
Sharing personal stories and vulnerabilities helps build empathy and bridge gaps with difficult colleagues.
-
•
Not everyone is your 'people'; finding those who align with your values and strengths is key to thriving.
-
•
Being labeled 'difficult' can stem from holding high standards and demanding excellence in teams.
-
•
High performers often feel frustrated by difficult people because of blocked efficiency, but collaboration requires patience.
-
•
Vulnerability in leadership is often misunderstood but is crucial for authentic connection and growth.
-
•
Emotional recovery from vulnerability or failure involves naming feelings, granting permission to experience them, and sharing with trusted peers.
-
•
User research principles like curiosity and empathy can be effectively applied to navigating difficult interpersonal relationships.
Notable Quotes
"People will forget what you said. People will forget what you did. But people will never forget how you made them feel."
"Multitasking is a myth. You can’t listen and do emails at the same time effectively."
"Slow down to speed up means focusing on long-term shared goals rather than immediate conflicts."
"People before ideas. The key to happiness and health is good relationships."
"Listen for the 10% truth in difficult people's words and build on that."
"Share your story vulnerably and in a neutral setting to open connection."
"Find your people — those with whom you have genuine chemistry and can be your authentic self."
"I was a very difficult person there. I was able to be head of design because I could sell my vision, but it was incredibly lonely."
"The label 'difficult' is your definition of it — it can mean high standards or a need to change behavior."
"Failure is easy but recovery is really hard. Naming your feelings and sharing them is key to resilience."
Or choose a question:
More Videos
"If you haven’t taken command and control of your story someone else has, and it’s likely not the story you want to be told."
Jon FukudaStorytelling for DesignOps
August 17, 2023
"One of the core questions of research strategy is how do you decide what research to do when demand exceeds resources."
Chris Geison Cristen Torrey Eric MahlstedtWhat is Research Strategy?: A Panel of Research Leaders Discuss this Emergent Question
March 4, 2021
"Apple Care is not warranty because care means connection; love is earned, not extracted."
Himanshu BharadwajIf design had a heart
April 16, 2026
"We need just enough structure and no more to avoid chaos or stifling control."
Stephen AndersonPuzzled? How to Coordinate Humans for Complex Challenges
May 27, 2021
"Tracking and capturing the work can be a whole new work in itself. People will naturally abandon complicated process."
John Paul de Guzman10k Screens Later: How We Became a Data-Driven Design Organization
September 24, 2024
"After the move, our work had more impact, more visibility, and we're present across the entire product life cycle."
Nalini KotamrajuResearch After UX
March 25, 2024
"Having honest conversations about where you want to grow can turn around a relationship or project."
Jennifer Bolduc Diane Gregorio Emily DayWhat's involved with getting people back to work?: A panel discussion
July 1, 2021
"This day continues threads heard in previous days, now focused on physical public spaces."
Sarah BrooksTheme Three Intro
November 18, 2022
"With Apple, I could pick up any phone and triple-click the home button and VoiceOver would come on."
Sam ProulxTo Boldly Go: The New Frontiers of Accessibility
March 11, 2022
Latest Books All books
Dig deeper with the Rosenbot
How does visual mapping handle non-linear system relationships better than spoken language?
What skills are essential for designers to communicate effectively with AI to achieve meaningful outputs?
What tools do designers currently use to integrate AI into their product design and development workflows?