Key Insights

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  In response to COVID-19, agile collaboration between government departments was essential for effective crisis management.

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  Mapping sessions were vital in visualizing workflow and identifying unknowns early in the response effort.

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  The necessity of adapting existing government structures was highlighted as a means to address new public health challenges.

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  Innovative solutions, like quarantining workers at hotels, emerged from collaborative mapping and discussions.

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  Building a Digital Delivery Network facilitated coordination among over 750 staff from various government sectors, enhancing communication and response speed.

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  COVID-19 created a unique pressure that fostered rapid changes in government processes that might typically take years.

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  The success of the response hinged on the relationships built between different ministries prior to the pandemic.

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  Situational awareness emerged as a key factor in the collaboration, allowing teams to react quickly to changing circumstances.

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  Maintaining connections and collaboration following the emergency is critical for future preparedness.

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  The concept of a 'COVID dividend' was introduced as a metaphor for the lasting benefits gained from rapid reforms implemented during the pandemic.

Notable Quotes