Summary
Knowledge management (KM) and KM best practices are not discussed as critical skills for DesignOps team members. DesignOps' responsibilities should include the management of tacit and codified UX knowledge. Everyone talks about design systems and insight repositories. Still, those tools only cover a portion of the UX knowledge a DesignOps team needs to create, manage and make available to the organization. DesignOps teams are responsible for creating, managing, and disseminating processes, tools, and artifacts to support the teams involved in delivering design value and impact at scale.
Key Insights
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Effective knowledge management promotes innovation and better decision-making.
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Knowledge is split into explicit (20%) and tacit (80%) categories, both needing management.
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Explicit knowledge includes documented facts and processes; tacit knowledge is personal and experiential.
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Engaging the right people in knowledge management increases efficiency and ownership.
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Trust and self-efficacy are crucial for sharing tacit knowledge effectively.
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Artifacts should be transformed into knowledge assets to make them genuinely useful.
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Continuous learning culture facilitates knowledge sharing and retention.
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Using familiar tools reduces barriers to sharing knowledge.
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Documented knowledge management strategies lead to measurable organizational benefits.
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Communities of practice can enhance the sharing of tacit knowledge.
Notable Quotes
"Effective knowledge management helps us to drive innovation."
"According to Fortune Magazine, Fortune 500 companies lose approximately 31.5 billion a year by failing to share knowledge."
"Effective knowledge management systems can reduce the time spent searching for information by up to 35%."
"Trust is a major enabler for tacit knowledge sharing."
"Self-efficacy impacts one's motivation to share knowledge."
"It's not enough to just present the artifact itself; it needs to be made consumable and useful."
"The concepts of activating learning outcomes cannot be overlooked in knowledge management."
"Engaging the right people involves thinking about their roles as knowledge stewards."
"A common issue is that organizations neglect to assign knowledge stewards or tenders to manage information effectively."
"Consistency is key, but focus should be on both tacit and explicit knowledge."
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