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Summary
In this call we speak with our foremost DesignOps community experts Meredith Black and Elyse Hornbacher. Touching on their backgrounds and the creation of the DesignOps Assembly, trends we are seeing in the community and for DesignOps in general, future trends in 2021, and why we need community now more than ever.
Key Insights
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Building a supportive community in design Ops is essential for practitioners of all levels.
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Diverse backgrounds contribute positively to design Ops, with many successful practitioners emerging from non-traditional pathways.
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Emphasizing learning and development for teams is a growing priority in design ops practices.
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Effective onboarding and offboarding processes are critical for maintaining company culture, especially in remote settings.
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Empathy and relationship-building are crucial in management roles to prevent burnout and encourage open communication.
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Operationalizing community engagement ensures members share resources and support one another effectively.
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As design Ops matures, clearer definitions and specializations may emerge within the field.
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Establishing a mentorship model can create meaningful connections in the design ops community.
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Translating design needs to business language helps garner support across departments.
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Creating a psychologically safe environment is vital for team members to express concerns and avoid burnout.
Notable Quotes
"I don't come from a design background. I've never worked on a product team. I'm a program manager at heart."
"Don't go this alone. Somebody has an answer for you. Don't feel like you need to recreate the wheel."
"Our ethos has been like that's not keep this information close."
"Foundationally, we should be responsible for building psychologically safe environments."
"In design Ops, you can come from different backgrounds and still be wildly successful."
"We're here to help each other out; it's a very friendly community."
"The best designs come from understanding user needs and involving everyone in the design process."
"You can operationalize empathy to create better relationships and maintain team morale."
"The future of design Ops will involve finding ways to make resources more accessible to everyone."
"Burnout can often be prevented by being mindful of people's workloads and setting realistic goals."
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