Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Leading through the long tail of trauma
Summary
In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.
Key Insights
-
•
Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.
-
•
Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.
-
•
Building trust with community partners and service providers is essential when working with marginalized groups.
-
•
Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.
-
•
Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.
-
•
Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.
-
•
Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.
-
•
Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.
-
•
Trauma-informed work must resist commodification that simply repackages old methods under new labels.
-
•
Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.
Notable Quotes
"Trauma is not the external event, but how that event embeds in an individual's body."
"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."
"If you work with humans, you work with trauma; it’s inherent in human experience."
"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."
"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."
"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."
"Breaks equalize stress and can prevent trauma responses from spilling over."
"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."
"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."
"Being trauma informed is not a destination but a journey of continuous learning and unlearning."
Or choose a question:
More Videos
"I spent too much time trying to change company culture and should have focused more on just getting things done."
Shipra KayanHow we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
September 30, 2021
"Self-actualization often involves taking negative experiences and turning them into contributions that benefit others."
Daniel GloydTranscendent Experience (ZX) Design: A Design Framework for Human Connection
August 6, 2026
"There are as many versions of the website as stars in the sky because of language, currency, and device variations."
Erin WeigelUX Lessons from running more than 1,200 A/B Tests
July 10, 2024
"Urban design competitions are declared public, but only expert architects or designers can participate."
Onur Kocan Ayhan EnsiciUnderstanding the Strategy for Civic Design in a Complex City: Istanbul
November 16, 2022
"The best we do should be open to improvement and evolution to better serve clients' target audiences."
Megan CamposWhat Did I Miss? The Hidden Costs of Deprioritizing Diversity in User Research
March 12, 2021
"Energy might not be conserved locally in a smaller patch of space but everything works out when the space is sufficiently large."
Jennifer FraserWhat would Emmy Noether Do? Math, Models and Mulling in UX Research
March 29, 2023
"Forget about the tools 100% at the beginning of the conversation and perhaps all the way to the end."
Sofia QuinteroBeyond Tools: The Messy Business of Implementing Research Repositories
March 10, 2022
"If I am difficult, then I am in good company, esteemed company, the best of company."
Jemma AhmedTheme 2 Intro
March 26, 2024
"If you really want to build culture and see how people cross collaborate, try to make lunch with your entire team every single week."
Jennifer KanyamibwaCreating the Blueprint: Growing and Building Design Teams
November 8, 2018