Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.
Key Insights
-
•
Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.
-
•
Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.
-
•
Building trust with community partners and service providers is essential when working with marginalized groups.
-
•
Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.
-
•
Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.
-
•
Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.
-
•
Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.
-
•
Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.
-
•
Trauma-informed work must resist commodification that simply repackages old methods under new labels.
-
•
Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.
Notable Quotes
"Trauma is not the external event, but how that event embeds in an individual's body."
"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."
"If you work with humans, you work with trauma; it’s inherent in human experience."
"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."
"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."
"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."
"Breaks equalize stress and can prevent trauma responses from spilling over."
"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."
"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."
"Being trauma informed is not a destination but a journey of continuous learning and unlearning."
Or choose a question:
More Videos
"You are not the first person to try something like this, and they’re typically not looking forward to the next transformation."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"The panels are primarily qualitative tools and not meant for statistically significant quantitative research."
Wyatt HaymanGlobal Research Panels
August 8, 2020
"Measuring impact means linking research insights back to decisions and how they affect roadmaps and priorities."
Ned Dwyer Emily Stewart James WallisThe Intersection of Design and ResearchOps
September 24, 2024
"At IBM, projects felt like following a recipe, but at Compass, I can promote my ideas and see how they work, which is very satisfying."
Caitlyn Hampton Monica Lee Jina YoonCompass 101: Growing Your Career In A Startup World
June 11, 2021
"Whether you are a student, designer, or government worker, there is advice for getting started in Civic Design."
Ariel KennanTheme 2 Intro
December 9, 2021
"The long-term goal is building something more specialized for our professional tribe that generic tools can’t fully address."
Louis RosenfeldGenAI for UXers: A Rosenbot Demo and Discussion
June 11, 2025
"Measuring ops impact by how much people are using the research and embedding feedback loops is much more valuable than just looking at money saved."
Brigette MetzlerScaling ResearchOps: Helping Researchers do Their Best Work
March 30, 2020
"Uploading a paper and asking the AI to explain it as if I was a bright 10-year-old helps break through jargon."
Jorge ArangoAI as Thought Partner: How to Use LLMs to Transform Your Notes (3rd of 3 seminars)
May 3, 2024
"Design and product is more about making sure design is part of product than implying any subordination."
Louis Rosenfeld Christian CrumlishOpening Remarks
November 29, 2023
Latest Books All books
Dig deeper with the Rosenbot
What lessons can service designers learn from electoral participation metrics about measuring engagement and errors?
What does it mean to make the system visible, and why is it important for AI readiness?
What tools or formats work best to align diverse teams with different digital literacy levels on a market launch process?