Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Leading through the long tail of trauma
Thursday, July 7, 2022 • Advancing Research Community
Share the love for this talk
Leading through the long tail of trauma
Speakers: Uday Gajendar , Rachael Dietkus, LCSW , Dr. Dawn Emerick and Dawn E. Shedrick, LCSW
Link:

Summary

The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.

Key Insights

  • Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.

  • Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.

  • Building trust with community partners and service providers is essential when working with marginalized groups.

  • Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.

  • Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.

  • Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.

  • Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.

  • Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.

  • Trauma-informed work must resist commodification that simply repackages old methods under new labels.

  • Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.

Notable Quotes

"Trauma is not the external event, but how that event embeds in an individual's body."

"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."

"If you work with humans, you work with trauma; it’s inherent in human experience."

"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."

"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."

"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."

"Breaks equalize stress and can prevent trauma responses from spilling over."

"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."

"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."

"Being trauma informed is not a destination but a journey of continuous learning and unlearning."

Kavana Ramesh
Meaningful inclusion: Practicing accessibility research with confidence
2024 • DesignOps Summit 2024
Gold
Sam Proulx
Accessibility: An Opportunity to Innovate
2022 • Advancing Research 2022
Gold
Rima Campbell
Increase Productivity and Drive Business Impact
2024 • DesignOps Summit 2024
Gold
Jorge Arango
[Demo] How to re-categorize content at scale using LLMs
2024 • Designing with AI 2024
Gold
Sheryl Cababa
Expanding your Design Lens with Systems Thinking
2023 • Advancing Research 2023
Gold
Sam Proulx
Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
2022 • Civic Design 2022
Gold
Sofia Quintero
The Product Philosophy Behind EnjoyHQ
2021 • Advancing Research 2021
Gold
Chris Hammond
Embedding sustainability into enterprise design and development: A journey towards "sustainability consciousness"
2025 • Climate UX Interest Group
Andrew Webster
Scaling Design Capability: How Involved Should You Be?
2021 • DesignOps Summit 2021
Gold
Failure Friday #4: Invisible Work: How I Stalled My Career by Not Showing My Work
2025 • Rosenfeld Community
Bram Wessel
Enterprise Information Architecture
2020 • Enterprise Community
Dave Malouf
The Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)
2022 • DesignOps Community
Bria Alexander
Opening Remarks
2023 • DesignOps Summit 2023
Gold
Devon Powers
Imagining Better Futures
2022 • Advancing Research 2022
Gold
George Hinchliffe
Delivering Amazing Experiences
2021 • Design at Scale 2021
Gold
Caroline Jarrett
Have fun with statistics?
2024 • Rosenfeld Community

More Videos

Robert Fabricant

"Knowledge sits on a shelf. Understanding is an active way to engage and connect people."

Robert Fabricant

Shifting dynamics: The evolving relationship between researchers, participants, and organizational systems

March 11, 2025

Wendy Johansson

"Treat each cross-functional group as a cohort to help them learn and experience design together."

Wendy Johansson

An Education on Design Education for Orgs

June 10, 2021

JD Buckley

"People tend to be less critical of something they have ownership of."

JD Buckley Margot Dear Jim Kalbach Janaki Kumar

COMMUNICATE: Discussion

June 14, 2018

Victor Udoewa

"Community members giving their time sacrifice something far more valuable than paid professionals do."

Victor Udoewa

Radical Participatory Design: Decolonizing Participatory Design Processes

December 10, 2021

Sam Proulx

"Thinking about accessibility is really thinking about creating technology that works for all people all the time."

Sam Proulx

Accessibility: An Opportunity to Innovate

March 9, 2022

Dane DeSutter

"Feelings are emergence; you need to measure emotion at scale, not just one-on-one usability."

Dane DeSutter Natalie Gedeon Deborah Hendersen Cheryl Platz

Beyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries

May 17, 2024

Jamika Burge

"User research is not going anywhere. It isn’t a sinking vessel in need of saving."

Jamika Burge

Embracing change: Navigating shifting landscapes with compassion and agency

March 11, 2025

Andy Barraclough

"Our AI tools help with speed and efficiency, and also help save money by reducing redundant research."

Andy Barraclough Betsy Nelson

From Costly Complexity to Efficient Insights: Why UX Teams Are Switching To Voxpopme

September 23, 2024

Craig Brookes

"A single line of UI text might be a small ask but can have massive impact on customer understanding and experience."

Craig Brookes Andreas Huebner Morgan Quinn

"Just Make it Look Good" and Other Ways We're Misunderstood

June 11, 2021