Rosenverse
Leading through the long tail of trauma

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Leading through the long tail of trauma

Thursday, July 7, 2022 • Advancing Research Community
Share the love for this talk
Leading through the long tail of trauma
Speakers: Uday Gajendar , Rachael Dietkus, LCSW , Dr. Dawn Emerick and Dawn E. Shedrick, LCSW
Link:

Summary

The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma

In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.

Key Insights

  • •

    Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.

  • •

    Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.

  • •

    Building trust with community partners and service providers is essential when working with marginalized groups.

  • •

    Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.

  • •

    Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.

  • •

    Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.

  • •

    Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.

  • •

    Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.

  • •

    Trauma-informed work must resist commodification that simply repackages old methods under new labels.

  • •

    Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.

Notable Quotes

"Trauma is not the external event, but how that event embeds in an individual's body."

"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."

"If you work with humans, you work with trauma; it’s inherent in human experience."

"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."

"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."

"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."

"Breaks equalize stress and can prevent trauma responses from spilling over."

"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."

"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."

"Being trauma informed is not a destination but a journey of continuous learning and unlearning."

Ask the Rosenbot
Mark Interrante
Collaboration Flows in Product Development
2017 • Enterprise Experience 2017
Gold
Uday Gajendar
Day 1 Welcome
2024 • Designing with AI 2024
Gold
Catherine Blizzard
Using Integrated Insight to Drive Growth
2022 • Advancing Research 2022
Gold
Daniel Gloyd
Transcendent Experience (ZX) Design: A Design Framework for Human Connection
2026 • Rosenfeld Community
Sam Proulx
Online Shopping: Designing an Accessible Experience
2023 • Enterprise UX 2023
Gold
Uday Gajendar
Theme 1: Introduction
2021 • Design at Scale 2021
Gold
Toby Haug
Discussion
2017 • Enterprise Experience 2017
Gold
John Taschek
Making People the X-Factor in the Enterprise
2018 • Enterprise Experience 2018
Gold
Paz Perez
Context Architecture for AI systems
2026 • Rosenfeld Community
Leah Buley
Ask Me Anything with Leah Buley and Joe Natoli, co-authors of The User Experience Team of One (2nd edition)
2024 • Rosenfeld Community
Savina Hawkins
Harnessing AI in UXR: Practical Strategies for Positive Impact
2024 • Advancing Research 2024
Gold
Brad Peters
Short Take #1: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Saara Kamppari-Miller
Theme Three Intro
2023 • DesignOps Summit 2023
Gold
Peter Morville
The Architecture of Understanding
2015 • Enterprise UX 2015
Gold
Ryan Matthew
Bridging Design and Code: AI-Powered Design System Integration
2025 • Rosenfeld Community
Stephen Pollard
Closing Keynote: Getting giants to dance - what can we learn from designing large and complex public infrastructure?
2017 • DesignOps Summit 2017
Gold

More Videos

Sohit Karol

"Machine learning used to be backend technology, but now millions of consumer experiences are decided by machines or algorithms."

Sohit Karol

Designing Delightful Listening Experiences: Mixed Methods Research in the Age of Machine Learning

March 31, 2020

Smitha Papolu

"Real research by real teams that can build real products and show customers they're listening is massively helpful."

Smitha Papolu Nova Wehman-Brown Melissa Schmidt Adam Menter

Theme 3 Discussion

June 4, 2019

William Newton

"The chart controls were circular and confusing; users looked like deer in headlights not knowing where to start."

William Newton Jenny Chang

How to Lead With Data, and Without Data

June 7, 2023

Bria Alexander

"Sponsor sessions are free for anyone, whether you paid to attend or not, so invite your coworkers, friends, and family."

Bria Alexander

Opening Remarks

September 30, 2021

Giff Constable

"The trick is the conversation – bringing finance, sales, and product people together to make your assumptions more believable."

Giff Constable

Financial fluency for product leaders: AMA with Giff Constable

April 11, 2024

Sam Proulx

"At Fable, our platform lets you do generative and exploratory research with real assistive tech users remotely."

Sam Proulx

Understanding Screen Readers on Mobile: How And Why to Learn from Native Users

October 2, 2023

Sara Conklin

"Operations and customer experience are two sides of the same coin."

Sara Conklin

Exit Interview: 20 Years of Tech, One Very Big Bet, and a Lot of Heat Pumps

April 10, 2026

Richard Buchanan

"Sustainability is dead; what we really need is flourishing – flourishing communities and organizations."

Richard Buchanan

Creativity and Principles in the Flourishing Enterprise

June 15, 2018

Rachel Posman

"It’s okay to be bossy because we need leaders who are opinionated and thoughtful and have a point of view."

Rachel Posman John Calhoun

"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors

September 25, 2024