Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Leading through the long tail of trauma
Thursday, July 7, 2022 • Advancing Research Community
Share the love for this talk
Leading through the long tail of trauma
Speakers: Uday Gajendar , Rachael Dietkus, LCSW , Dr. Dawn Emerick and Dawn E. Shedrick, LCSW
Link:

Summary

The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.

Key Insights

  • Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.

  • Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.

  • Building trust with community partners and service providers is essential when working with marginalized groups.

  • Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.

  • Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.

  • Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.

  • Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.

  • Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.

  • Trauma-informed work must resist commodification that simply repackages old methods under new labels.

  • Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.

Notable Quotes

"Trauma is not the external event, but how that event embeds in an individual's body."

"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."

"If you work with humans, you work with trauma; it’s inherent in human experience."

"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."

"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."

"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."

"Breaks equalize stress and can prevent trauma responses from spilling over."

"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."

"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."

"Being trauma informed is not a destination but a journey of continuous learning and unlearning."

Ask the Rosenbot
Jennifer Kong
Journeying toward AI-assisted documentation in healthcare
2024 • Designing with AI 2024
Gold
Jim Kalbach
Jazz Improvisation as a Model for Team Collaboration
2019 • Enterprise Experience 2019
Gold
Milan Guenther
The $212 billion ‘so what?’: unlocking impact in development cooperation
2025 • Advancing Service Design 2025
Gold
Saara Kamppari-Miller
Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
2024 • DesignOps Community
Joi Freeman
A New Vantage Point: Building a Pipeline for Multifaceted Research(ers)
2020 • Advancing Research 2020
Gold
Maria Giudice
Remaking the Making Company: Moving from Product to Experience
2016 • Enterprise UX 2016
Gold
Bria Alexander
Opening Remarks Day 2
2024 • Advancing Research 2024
Gold
Kate Kalcevich
Designing inclusively with AI
2024 • Designing with AI 2024
Gold
Alexandra Schmidt
Enterprise UX Playbook
2022 • Enterprise Community
Iram Shah
Closing Keynote: The View from the Top
2019 • Enterprise Experience 2019
Gold
Dr. Jamika D. Burge
Bridge Building across Research Disciplines
2021 • Advancing Research Community
Eduardo Ortiz
Day 3 Theme Panel
2025 • Advancing Research 2025
Gold
Michael Weir
Mixed Methods and Behavioural Science
2023 • Rosenfeld Community
Kyria Stephens
Power to Heal: Civic Design in the Aftermath of Tragedy
2022 • Civic Design 2022
Gold
Steve Sanderson
Discussion
2015 • Enterprise UX 2015
Gold
Dr. Jamika D. Burge
Broad Strokes: Connecting Design, Research, and AI to the World Around Us
2023 • Enterprise UX 2023
Gold

More Videos

Jim Kalbach

"Empathy is not a good starting point for innovation because it’s unstable and doesn’t provide a clear problem to solve."

Jim Kalbach

Jobs To Be Done

February 25, 2021

Toby Haug

"Dual track agile means you have the dev sprint track and a separate design/product track that leads the dev track by several cycles."

Toby Haug

Discussion

June 9, 2017

Dane DeSutter

"Users have more than one mental model; they can be constructed on the fly depending on context."

Dane DeSutter Stephanie Scopelitis

What co-speech gestures reveal about users’ thinking during interviews

June 30, 2023

Rachael Greene

"A product designer said I can now see glaring inconsistencies before I got my head around design system patterns."

Rachael Greene Alison Davis

Building a Design Ops Practice that Really Works (Most of the Time)

October 2, 2025

Ricardo Martins

"Cluster analysis is very useful if you want to avoid a one-size-fits-all approach to product or service design."

Ricardo Martins

Unlocking the power of advanced quantitative methods

March 12, 2025

Daniel Korczynski

"We decided not just to adapt the research team, but to change the entire product development process."

Daniel Korczynski Justyna Parmee

From generic to contextual research insights with AI | Live Q&A

March 11, 2026

John Calhoun

"How you manage vision in your ops team, especially when it’s new or lacking, is key for ongoing success."

John Calhoun Rachel Posman

Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam

October 3, 2023

Jemma Ahmed

"Each stage of growth brings different challenges for UX to overcome."

Jemma Ahmed

Theme 2 Intro

January 8, 2024

Julie Norvaisas

"Rigor doesn’t mean rigid; there needs to be some creativity allowed there too."

Julie Norvaisas Pert Eilers Mina Jonsson

Back to basics, or start from scratch?

March 12, 2025