Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Leading through the long tail of trauma
Summary
The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.
Key Insights
-
•
Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.
-
•
Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.
-
•
Building trust with community partners and service providers is essential when working with marginalized groups.
-
•
Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.
-
•
Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.
-
•
Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.
-
•
Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.
-
•
Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.
-
•
Trauma-informed work must resist commodification that simply repackages old methods under new labels.
-
•
Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.
Notable Quotes
"Trauma is not the external event, but how that event embeds in an individual's body."
"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."
"If you work with humans, you work with trauma; it’s inherent in human experience."
"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."
"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."
"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."
"Breaks equalize stress and can prevent trauma responses from spilling over."
"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."
"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."
"Being trauma informed is not a destination but a journey of continuous learning and unlearning."
Or choose a question:
More Videos
"You need both a bottom-up and a top-down approach to achieve organizational alignment for information architecture."
Bram WesselEnterprise Information Architecture
January 10, 2020
"Career growth isn’t just vertical but also horizontal development in design skills."
John DevanneyThe Design Management Office
November 6, 2017
"Assume good intent, start with empathy — we’re all doing hard things we can't do well alone."
Rich MironovHow Can Product Managers and UXers Help Each Other (and Why are Product Folks so Annoying Sometimes)?
December 6, 2022
"Legacy applications linger because changing them is risk-ridden and a major undertaking."
Malini RaoLessons Learned from a 4-year Product Re-platforming Journey
June 9, 2021
"Vanity metrics paint a nice picture, but they don’t give you the full story or context behind the numbers."
Iulia CornigeanuQuantQual Book Club: Small Data
March 8, 2024
"Write grammatically simple sentences with fewer commas and use the active voice to improve clarity."
Bruce GillespieLearning from journalism: Balancing impactful communication with compassionate storytelling
March 13, 2025
"Quantitative data boils complex situations down to single numbers that are easy to grasp and discuss."
Rima Campbell Amrit S BhachuIncrease Productivity and Drive Business Impact
September 24, 2024
"Use custom systems for experts to quickly review and rate outputs, making feedback cycles much faster."
Peter Van DijckHands-on AI #2: Understanding evals: LLM as a Judge
October 15, 2025
"The truth about stories is that is all that we are – Thomas King."
Bilan HashiThe Tension Between Story Collecting and Story Telling in Research
March 10, 2021