Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Leading through the long tail of trauma
Summary
The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.
Key Insights
-
•
Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.
-
•
Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.
-
•
Building trust with community partners and service providers is essential when working with marginalized groups.
-
•
Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.
-
•
Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.
-
•
Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.
-
•
Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.
-
•
Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.
-
•
Trauma-informed work must resist commodification that simply repackages old methods under new labels.
-
•
Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.
Notable Quotes
"Trauma is not the external event, but how that event embeds in an individual's body."
"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."
"If you work with humans, you work with trauma; it’s inherent in human experience."
"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."
"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."
"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."
"Breaks equalize stress and can prevent trauma responses from spilling over."
"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."
"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."
"Being trauma informed is not a destination but a journey of continuous learning and unlearning."
Or choose a question:
More Videos
"We emphasize collaboration, not individual work, to build teams and collective knowledge."
Victor M. GonzalezPracticing Learners and Learning Practitioners
March 10, 2021
"If a group session with middle schoolers goes off the rails, one-on-one sessions can save the research."
Mila Kuznetsova Lucy DentonHow Lessons Learned from Our Youngest Users Can Help Us Evolve our Practices
March 9, 2022
"Magnification can cover the entire screen two to ten times, and users pan around to see different areas."
Sam ProulxSUS: A System Unusable for Twenty Percent of the Population
June 9, 2021
"Design swarms let you unleash creativity without compromising quality at large scale by adopting new organizational mindsets and behaviors."
Wendy Johansson Surya VankaDesign at Scale: Behind the Scenes
April 29, 2021
"Even though we’re virtual, we are still a community and obligated to treat each other with kindness and respect."
Bria Alexander Louis RosenfeldWelcome
September 8, 2022
"Users prefer the simpler and more delightful design even without usability testing."
How to Identify and Increase your "Experience Quotient"
June 15, 2018
"All the content, including slide decks and sketch notes, will be posted promptly after each session."
Bria AlexanderOpening Remarks
March 28, 2023
"A kickback is a free flowing and life giving gathering that transforms and electrifies throughout the night."
Zariah CameronReDesigning Wellbeing for Equitable Care in the Workplace
September 23, 2024
"In 2023, design leaders were being restructured out and design relegated to a tactical, downstream function."
Doug PowellDesignOps and the Next Frontier: Leading Through Unpredictable Change
September 11, 2025