Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Experimentation can be intimidating to non-data science folk. But Erin wants to get everyone excited about A/B testing. In this talk, Erin shares the Conversion Design process. It centers A/B testing as a way to gather high-quality evidence to make highly informed decisions to improve your digital product. She also introduces the Good Experimental Design toolkit. These easy-to-follow templates usher teams through the logic needed to design trustworthy experiments that you can learn from.
Key Insights
-
•
Conversion design combines design, science, and business to intentionally create measurable improvements, not just arbitrary changes.
-
•
Ronald Fisher’s 1919 work exposed how poor experimental design led to decades of unreliable scientific data.
-
•
Conversion originates from the Latin word meaning to transform or change, which is broader than just sales or profit.
-
•
Traditional linear product development processes miss the complex, iterative nature of real-world systems.
-
•
Systems thinking offers a more accurate way to understand and manage design experiments within interconnected environments.
-
•
A rigorous conversion design process includes seven phases: understand, hypothesize, prioritize, create, test, analyze, and decide.
-
•
Experiments grounded in well-documented hypotheses based on research have higher success rates than guesses.
-
•
Randomized 50/50 AB testing is the gold standard for isolating the true effect of design changes by evenly distributing confounds.
-
•
Experimentation buckets—product foundations, content/motivation, accessibility/usability, and bug fixes—help prioritize work effectively.
-
•
Ethical considerations and guardrail metrics are crucial to ensure changes benefit all stakeholders sustainably and without manipulation.
Notable Quotes
"Conversion means change, not just sales or profit."
"Design is the rendering of intent — bringing ideas into form that solve the problem."
"Decades worth of agricultural experimental data was garbage because of poor experimental design."
"Most product teams stay on the bottom rungs of evidence, relying on opinions or observational data instead of randomized trials."
"You can never purely test an idea, only the implementation of the idea."
"Randomization is magic — it evenly distributes confounds so the observed effect is caused by your change."
"Not all changes create value; some do nothing or even make things worse."
"You have to think critically about how a change impacts all stakeholders, not just the main business metric."
"Ethics evolve faster than laws; just because something is legal doesn’t make it ethical."
"If an experiment I design made the front page news tomorrow, how would I feel about it?"
Or choose a question:
More Videos
"I’ve worked with international counterparts through 30 calls with designers around the world."
Kara KaneTheme One Intro
November 16, 2022
"Design for seven generations—think about decisions that affect future people, not just immediate outcomes."
Sheryl Cababa Alexis OhThinking in systems to address climate with Sheryl Cababa
June 12, 2024
"Data quality involves accuracy, completeness, uniqueness, timeliness, and representativeness—not just error reduction."
Caroline JarrettGarbage in, garbage out? Measuring error rates to get ready for AI
January 8, 2026
"Our team’s improvement wasn’t the final state—we set ambitious goals to be in the 80th to 90th percentile next year."
Kim Fellman CohenMeasuring the Designer Experience
October 23, 2019
"Theory at its most fundamental just means if something A happens, then something B will happen."
Uday Gajendar Adam RichardsonFrom AI to Zeitgeist: Theory as the design antidote to AI hype
March 27, 2025
"Designers often don’t realize they themselves are providing services and selling a promise of value."
Shreya Dhawan Victor Udoewa Xènia Viladas Florian VollmerMaking service tangible: the fastest path to higher performance
November 19, 2025
"Campfires are tribal, engaged knowledge spaces, libraries are corporate buildings, organized and curated."
Kate Towsey Jake BurghardtResearchOps AMA with Kate Towsey & Jake Burghardt
October 16, 2025
"Design education is ungatekeeping design – it’s inclusion, bringing everyone along the journey."
Wendy JohanssonAn Education on Design Education for Orgs
June 10, 2021
"We are evolving our design system to incorporate accessibility guidelines consistently as a foundational practice."
Megan Clegg Michael Haggerty-Villa Alexis MorinSpace for Everyone: Reframing Accessibility Through a Wider Lens
June 10, 2021
