Summary
What makes us human in human centered design? How can we optimize our workflows to respect our participants? Phil will talk through his experiences of creating inclusive research workflows which respect participants rights and agency and how they've managed to operationalize and scale them for hundreds of researchers around the world.
Key Insights
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Accessibility in design research workflows is crucial and often overlooked.
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Remote work has highlighted the lack of accessible systems and tools.
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One in five participants is likely to have some form of accessibility need.
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Accessibility encompasses more than just disabilities and can affect everyone.
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Collaboration and diversity of skills enhance accessibility efforts.
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Automated testing tools like Lighthouse are essential for identifying accessibility issues.
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Consent forms should be simplified for better comprehension and compliance.
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Creating reusable consent content can streamline processes and ensure compliance.
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Continuous iteration and improvement in accessibility practices are necessary.
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Psychological safety for participants is essential in research design.
Notable Quotes
"Accessibility in our workflows is really a design problem."
"One in five of those people will have an accessibility need of some kind."
"Getting to the bottom of comprehension is a bit like peeling back layers of an onion."
"The rights as a participant under that agreement are never going to change."
"Automated testing tools are a great starting point but real-world testing is invaluable."
"Your legal team can't shoulder all the blame for hard-to-understand language."
"Informed consent must be meaningful and comprehensible for everyone."
"We can build a Lego kit of consent content that is easy to assemble and understand."
"We need to empower non-researchers to conduct research without sacrificing compliance."
"Finding a cadence for improving accessibility is better than waiting for everything to be perfect."
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