Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Panel: Collaboration Tools
Gold
Monday, November 6, 2017 • DesignOps Summit 2017
Share the love for this talk
Panel: Collaboration Tools
Speakers: Abby Covert and Tomer Sharon
Link:

Summary

We have all heard the old saying “communication is key” but as the landscape of technology widens so do the options we have for communication tools using that technology. To talk about the challenges and opportunities that our organizations face when solving the communication conundrum, we have invited three people working in three different areas where communication is key for organizations with designers: research insights, workflow management and design systems management. Facilitated by Abby Covert.

Key Insights

  • Design operations suffer from too many fragmented tools and need unified systems.

  • Users want collaborative tools that filter noise and surface only what's important.

  • Collaboration in companies requires control mechanisms such as approvals and private comments, contradicting the idea of anarchy.

  • Integration between design and development is hindered by translation losses between design and code.

  • True agile and cross-functional collaboration are rare due to team turnover and lack of trust.

  • Collaborative tools have democratized feedback, increasing ownership across teams.

  • Different roles like designers, engineers, and business analysts have distinct needs from design tools.

  • Customization of collaborative tools and workflows is essential to fit diverse team processes.

  • AI and design systems combined with research can enable automated, smarter design decisions.

  • Future collaboration tools should respect users' focus time and reduce constant interruptions.

Notable Quotes

"There are too many things all over the place. I would like to use my magic wand for making them one system."

"A lot of these tools bring more noise into people’s day to day lives. It’s really hard to stay involved and still find time to get your own job done."

"Collaboration is actually not anarchy in companies. There’s always this need for control."

"Translation is a traitor because meaning is lost in translation between design and code."

"The dream of cross-functional agile collaboration is there, but it’s quite hard to realize that because teams don’t have enough time to build trust."

"With collaborative tools, feedback has become a democratic process, and people feel more ownership of the project."

"Design is not only limited to designers. Business analysts and engineers can design too, supported by designers."

"The hardest thing is knowing when to stop talking about something and start building it."

"Eventually, I expect AI to help create designs by combining patterns from meta design systems and research, making design more about crafting experiences."

"I want my collaboration tool to be like the Nest thermostat of my workday, knowing when I’m heads down and when I’m open to communication."

Ask the Rosenbot
Kim Holt
A Salesforce Panel Discussion on Values-Driven DesignOps
2022 • DesignOps Summit 2022
Gold
Mark Templeton
Creating a Legacy: the ultimate experience
2017 • Enterprise Experience 2017
Gold
Alla Weinberg
Healing Toxic Stress
2024 • DesignOps Summit 2024
Gold
Bilan Hashi
The Tension Between Story Collecting and Story Telling in Research
2021 • Advancing Research 2021
Gold
Catherine Dubut
Bridging Physical and Digital Spaces: Approaches to Retail Service Design
2021 • Enterprise Community
Alissa Briggs
How to Coach Enterprise Experimentation
2015 • Enterprise UX 2015
Gold
Alnie Figueroa
Teamwork: Strategies for Effective Collaboration with Other Program Management Teams
2022 • DesignOps Summit 2022
Gold
Kara Kane
Theme One Intro
2022 • Civic Design 2022
Gold
Milan Guenther
The $212 billion ‘so what?’: unlocking impact in development cooperation
2025 • Advancing Service Design 2025
Gold
Prayag Narula
Dialing for Research: How to Reach the Unreachable
2022 • Advancing Research 2022
Gold
Denise Jacobs
Interactive Keynote: Social Change by Design
2024 • Enterprise Experience 2020
Gold
Andy Polaine
What is the role of service design in product-led organizations?
2024 • Advancing Service Design 2024
Gold
Saara Kamppari-Miller
Theme Three Intro
2022 • DesignOps Summit 2022
Gold
Louis Rosenfeld
How AI will Change DesignOps Tooling
2023 • DesignOps Summit 2023
Gold
Frances Yllana
DesignOps–Leading the Path to Parity
2023 • DesignOps Community
Sheri Byrne-Haber
Accessibility at Scale
2021 • Design at Scale 2021
Gold

More Videos

April Reagan

"The division between haves and have-nots is real, but history shows periods of immense innovation and progress can follow."

April Reagan

Look, Think, Act: The Futures-Smart Design Organization

October 1, 2021

Craig Villamor

"If you design for everyone, no one is satisfied — start with specific solutions then generalize."

Craig Villamor

Resilient Enterprise Design

June 8, 2017

Uday Gajendar

"There are certain hushed reverberations ringing through systems thinking."

Uday Gajendar

Theme One Intro

June 6, 2023

Jen Cardello

"In decentralized teams, the risk is redundant insights and lack of cumulative knowledge."

Jen Cardello Dr. Shadi Janansefat Alex Wright

Curating insight: Strategies for integrating knowledge across research functions

March 11, 2025

Phil Hesketh

"One in five of those people will have an accessibility need of some kind."

Phil Hesketh

Designing Accessible Research Workflows

September 29, 2021

Bria Alexander

"There is no need for you to take notes because session notes, videos, and decks will be shared as soon as possible."

Bria Alexander

Opening Remarks

November 17, 2022

Sarah Alvarado

"UX research needs to consider functioning as our own critical, unbiased, independent pillar."

Sarah Alvarado Nalini P. Kotamraju Anne Mamaghani Peter Merholz

How to make UX research leadership more effective [Advancing Research Community Workshop Series]

October 26, 2023

Deanna Zandt

"There’s no insignificant work in activism; all roles are critical."

Deanna Zandt

The Unspoken Complexity of “Self-Care” with Deanna Zandt

July 21, 2022

Craig Villamor

"The only form of ethical persuasion that exists is when the goals of the persuader are aligned with the goals of the persuading."

Craig Villamor

Design Systems for Ethical Design

January 26, 2023