Panel: Collaboration Tools
Summary
We have all heard the old saying “communication is key” but as the landscape of technology widens so do the options we have for communication tools using that technology. To talk about the challenges and opportunities that our organizations face when solving the communication conundrum, we have invited three people working in three different areas where communication is key for organizations with designers: research insights, workflow management and design systems management. Facilitated by Abby Covert.
Key Insights
-
•
Design operations suffer from too many fragmented tools and need unified systems.
-
•
Users want collaborative tools that filter noise and surface only what's important.
-
•
Collaboration in companies requires control mechanisms such as approvals and private comments, contradicting the idea of anarchy.
-
•
Integration between design and development is hindered by translation losses between design and code.
-
•
True agile and cross-functional collaboration are rare due to team turnover and lack of trust.
-
•
Collaborative tools have democratized feedback, increasing ownership across teams.
-
•
Different roles like designers, engineers, and business analysts have distinct needs from design tools.
-
•
Customization of collaborative tools and workflows is essential to fit diverse team processes.
-
•
AI and design systems combined with research can enable automated, smarter design decisions.
-
•
Future collaboration tools should respect users' focus time and reduce constant interruptions.
Notable Quotes
"There are too many things all over the place. I would like to use my magic wand for making them one system."
"A lot of these tools bring more noise into people’s day to day lives. It’s really hard to stay involved and still find time to get your own job done."
"Collaboration is actually not anarchy in companies. There’s always this need for control."
"Translation is a traitor because meaning is lost in translation between design and code."
"The dream of cross-functional agile collaboration is there, but it’s quite hard to realize that because teams don’t have enough time to build trust."
"With collaborative tools, feedback has become a democratic process, and people feel more ownership of the project."
"Design is not only limited to designers. Business analysts and engineers can design too, supported by designers."
"The hardest thing is knowing when to stop talking about something and start building it."
"Eventually, I expect AI to help create designs by combining patterns from meta design systems and research, making design more about crafting experiences."
"I want my collaboration tool to be like the Nest thermostat of my workday, knowing when I’m heads down and when I’m open to communication."
Or choose a question:
More Videos
"Being able to traverse different levels of abstraction helps to make systemic complexity more navigable."
Luke Roberts Christian Bason, Ph.D. Amanda Woolley Ben ReasonPanel Discussion
December 4, 2024
"Experimentation and agile approaches are key—try something, see how it works, then try something else if it doesn’t move the bar."
Susan WeinschenkEvaluating the Maturity of UX in Your Organization
January 15, 2020
"You should always have your research questions first before deciding to use eye tracking."
Jeff Ephraim Bander Ariane Rahn Philipp ReiterEye Tracking Gamechanger: Why Smartphone Eye Tracking will Revolutionize Your UX Research
March 11, 2022
"When Trisha said we are fearless, I disagree. I'm totally fearful."
John TaschekMaking People the X-Factor in the Enterprise
June 15, 2018
"Normally you go into a talk and they build just like a story. A little bit of information, more information, more information. Here’s my point, and that’s it."
Dan WillisEnterprise Storytelling Sessions
June 8, 2017
"Governments pretending to be rational is a flawed assumption; we must incorporate emotion and bodily experience in policymaking."
Christian BasonExpand—Rethinking Design for Public Challenges
September 14, 2022
"Business stakeholders push researchers for faster turnarounds and numbers, often favoring surveys over deep interviews."
Vitorio MilianoDon’t call it AI: Turn words into numbers with quantitative ethnography
March 11, 2026
"No matter the spaces that we navigate, who’s at the table absolutely matters."
Kevin BethuneReimagining Design: Unlocking Strategic Innovation
June 8, 2022
"Gaming UX is not just about polished UI; introduction of the right kind of frustration and challenge is part of the experience."
Dane DeSutter Natalie Gedeon Deborah Hendersen Cheryl PlatzBeyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries
May 17, 2024
