Summary
We have all heard the old saying “communication is key” but as the landscape of technology widens so do the options we have for communication tools using that technology. To talk about the challenges and opportunities that our organizations face when solving the communication conundrum, we have invited three people working in three different areas where communication is key for organizations with designers: research insights, workflow management and design systems management. Facilitated by Abby Covert.
Key Insights
-
•
Design operations suffer from too many fragmented tools and need unified systems.
-
•
Users want collaborative tools that filter noise and surface only what's important.
-
•
Collaboration in companies requires control mechanisms such as approvals and private comments, contradicting the idea of anarchy.
-
•
Integration between design and development is hindered by translation losses between design and code.
-
•
True agile and cross-functional collaboration are rare due to team turnover and lack of trust.
-
•
Collaborative tools have democratized feedback, increasing ownership across teams.
-
•
Different roles like designers, engineers, and business analysts have distinct needs from design tools.
-
•
Customization of collaborative tools and workflows is essential to fit diverse team processes.
-
•
AI and design systems combined with research can enable automated, smarter design decisions.
-
•
Future collaboration tools should respect users' focus time and reduce constant interruptions.
Notable Quotes
"There are too many things all over the place. I would like to use my magic wand for making them one system."
"A lot of these tools bring more noise into people’s day to day lives. It’s really hard to stay involved and still find time to get your own job done."
"Collaboration is actually not anarchy in companies. There’s always this need for control."
"Translation is a traitor because meaning is lost in translation between design and code."
"The dream of cross-functional agile collaboration is there, but it’s quite hard to realize that because teams don’t have enough time to build trust."
"With collaborative tools, feedback has become a democratic process, and people feel more ownership of the project."
"Design is not only limited to designers. Business analysts and engineers can design too, supported by designers."
"The hardest thing is knowing when to stop talking about something and start building it."
"Eventually, I expect AI to help create designs by combining patterns from meta design systems and research, making design more about crafting experiences."
"I want my collaboration tool to be like the Nest thermostat of my workday, knowing when I’m heads down and when I’m open to communication."
Or choose a question:
More Videos
"Being human, authentic, humble, and showing vulnerability can take you a long way as a research leader."
Anna Avrekh Dr. John Pagonis Klara Pelcl Sina SchreiberExpert Panel: Leading in and with Research
March 10, 2022
"Your career is a design project. It’s the only one you own, so own it like you would a product."
Ian SwinsonDesigning and Driving UX Careers
June 8, 2016
"The obsession with precise carbon calculations is less helpful than focusing on relative impact to guide improvements."
James ChudleyDecarbonising User Journeys: How minimising enables us to do more with less
February 19, 2025
"The journey we are on is to change and advance not just practices but the entire research field."
Jemma AhmedTheme 2 Intro
March 10, 2022
"Remote research methods can cast a wider net, but some briefs still require on-the-ground presence."
Chloe Amos-EdkinsA Cultural Approach: Research in the Context of Glocalisation
March 27, 2023
"The relational dynamics of knowledge are shifting from hierarchical and linear to relational and plural."
Jemma AhmedResearch at an inflection point: Adapting to a new era of collaboration, equity, and innovation
March 11, 2025
"You can't spell the word air without saying ai, it requires those letters."
Uday Gajendar Louis RosenfeldDay 1 Welcome
June 4, 2024
"Seb is career UXer fresh at Canadian railways with a steep learning curve."
Lada GorlenkoTheme 1: Intro
January 8, 2024
"Design ops is far more than measuring and optimizing processes and tools."
Jon FukudaTheme One Intro
September 8, 2022
