Summary
Many of today’s processes and methods for design thinking and UX design feel limited in a world where we use these approaches to solve complex problems. Systems thinking is a mindset and approach that helps designers and researchers broaden their lens and empowers them to increase their impact. Join us for this session with Sheryl Cababa, the author of Closing the Loop.
Key Insights
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Systems thinking is essential for understanding complex global issues and their interconnections.
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The book 'Closing the Loop' aims to integrate ethical considerations into design practices.
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User-centered design can overlook systemic forces and potential harm.
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Causal loop mapping and other visualization methods are effective tools for engaging in systems thinking.
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Diverse stakeholder involvement enhances the understanding of systems and the impacts of design decisions.
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Anticipating unintended consequences is crucial in design to avoid perpetuating existing issues.
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There's a need to expand design thinking beyond individual user experience to community and systemic impacts.
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Awareness of the interconnectedness of systems can lead to more holistic design outcomes.
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Engaging with academic researchers can enhance the depth of understanding in design projects.
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Reflecting on historical contexts and broader societal forces is vital for effective design.
Notable Quotes
"It's not just systems thinking, but systems thinking to really deliver a better future for us all as humans and for the planet."
"This problem space is a really good example of where systems thinking can be applied."
"Designing for delight does not necessarily lead to the best societal outcomes."
"The user-centered design process does not acknowledge nor address potential harm."
"Today's problems come from yesterday's solutions."
"Temporary measures have a nasty habit of lasting."
"Understanding incentives is crucial for recognizing perverse incentives."
"We should be asking ourselves how can we anticipate potential misuse in the future?"
"Awareness is the first step."
"It's not about anticipating everything, but understanding the potential harms."
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