Advancing Research 2023

Advancing Research 2023

Videos

March 27, 2023

Monday, March 27, 2023 • Advancing Research 2023

AfroFuturism and UX Research

Florence Okoye • Senior UX Designer, Natural History Museum

Monday, March 27, 2023 • Advancing Research 2023

A Cultural Approach: Research in the Context of Glocalisation

Chloe Amos-Edkins • Research Director, Studio intO

Monday, March 27, 2023 • Advancing Research 2023

Scaling Research Via an Ops First Model at Clever

Liza Pemstein • ResearchOps Manager, Clever
Jane Davis • Principal Researcher, Great Question

Monday, March 27, 2023 • Advancing Research 2023

Understanding Screen Readers on Mobile: How And Why to Learn from Native Users

Sam Proulx • Accessibility Evangelist, Fable

Monday, March 27, 2023 • Advancing Research 2023

Practical Principles of Inclusive Research

Lija Hogan • Principal, Customer Experience Consultant, UserTesting

Monday, March 27, 2023 • Advancing Research 2023

Fast and Fearless Inclusive Research

Kaitlin Tasker • Senior User Researcher, Teladoc Health

Monday, March 27, 2023 • Advancing Research 2023

The Politics of Radical Research: A Manifesto

Sahibzada Mayed • Trauma-Informed Researcher, Abolitionist, Pause & Effect

Monday, March 27, 2023 • Advancing Research 2023

The Dangers of Empathy: Toward More Responsible Design Research

Cassini Nazir • Assistant Professor, University of North Texas
Meah Lin • Graduate Student in Interaction Design, University of North Texas

Monday, March 27, 2023 • Advancing Research 2023

Why I Left Research

Lisanne Norman • Co-Director, DEI, The Hotchkiss School

Monday, March 27, 2023 • Advancing Research 2023

Theme One Intro

Victor Udoewa • Service Design Lead, CDC

Monday, March 27, 2023 • Advancing Research 2023

Opening Remarks

Louis Rosenfeld • Principal, Rosenfeld Media
Bria Alexander • DesignOps Curator

March 28, 2023

Tuesday, March 28, 2023 • Advancing Research 2023

Expanding your Design Lens with Systems Thinking

Sheryl Cababa • Author of Closing the Loop

Tuesday, March 28, 2023 • Advancing Research 2023

How Your Organization's Generative Workshops Are Probably Going Wrong and How to Get Them Right

Anne Mamaghani • Founder + CEO, Wisdom Driven UX

Tuesday, March 28, 2023 • Advancing Research 2023

Why Pharmaceutical's Research Model Should Replace Design Thinking

Mike Oren • Head of Design Research, Klaviyo

Tuesday, March 28, 2023 • Advancing Research 2023

Out of the FOG: A Non-traditional Research Approach to Alignment

Kristen Guth, Ph.D. • Senior User Experience Researcher, Snowflake, Inc.

Tuesday, March 28, 2023 • Advancing Research 2023

You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project

Carl Turner • Sr. Business Architect, Triangle Business Architecture

Tuesday, March 28, 2023 • Advancing Research 2023

Rolling Out a Repository: How Zapier Centralizes Insights from Across their Organization

Michelle Bejian Lotia • Sr. Insights Program Manager, Zapier
Anne-Marie Morell • Customer Success Manager, Dovetail

Tuesday, March 28, 2023 • Advancing Research 2023

Online Shopping: Designing an Accessible Experience

Sam Proulx • Accessibility Evangelist, Fable

Tuesday, March 28, 2023 • Advancing Research 2023

Why Isn't Your UX Approach Going Viral?: A Mathematical Model

Scott Plewes • Chief Strategy Officer, Akendi

Tuesday, March 28, 2023 • Advancing Research 2023

A Typology of Participation in Participatory Research

Sarah Fathallah • Social Designer and Researcher

Tuesday, March 28, 2023 • Advancing Research 2023

Efficiently Scaling Research as a Team of One

Clemens Janssen • Lead UX Researcher, Nutrisense
Jane Davis • Principal Researcher, Great Question

Tuesday, March 28, 2023 • Advancing Research 2023

HCI 2.0: Humanity Deserves the Attention that UX Research has to Offer

Prayag Narula • CEO & Co-Founder of Marvin
Rida Qadri • Research Scientist, Google

Tuesday, March 28, 2023 • Advancing Research 2023

Theme Two Intro

Chris Geison • Advancing Research Curator

Tuesday, March 28, 2023 • Advancing Research 2023

Opening Remarks

Bria Alexander • DesignOps Curator

March 29, 2023

Wednesday, March 29, 2023 • Advancing Research 2023

Research in the Pluriverse

Victor Udoewa • Service Design Lead, CDC

Wednesday, March 29, 2023 • Advancing Research 2023

The Digital Journey: Research on Consumer Frustration and Loyalty

Andrew Custage • Senior Director, Head of Insights, Medallia
Michael Mallett • Senior Director, Global Digital Strategy, Medallia

Wednesday, March 29, 2023 • Advancing Research 2023

The Art of Extrapolation

Cara Maritz • Senior UX Researcher, Atlassian
Rachel Ny • Senior User Researcher, Atlassian

Wednesday, March 29, 2023 • Advancing Research 2023

Becoming a Changemaker by Leading with Design

Maria Giudice • Co-author of Changemakers

Wednesday, March 29, 2023 • Advancing Research 2023

What would Emmy Noether Do? Math, Models and Mulling in UX Research

Jennifer Fraser • Experience Design Consultant

Wednesday, March 29, 2023 • Advancing Research 2023

Women-Centric Research: What, Why, How

Mansi Gupta • Founder, Unconform

Wednesday, March 29, 2023 • Advancing Research 2023

Empowering Communities Through the Researcher in Residence Program

Xenia Adjoubei • Associate Director, studio intO
Sean Bruce • Editor, Dovetail

Wednesday, March 29, 2023 • Advancing Research 2023

Research Democratization: A Debate

Aras Bilgen • UX Consultant / Trainer
Ari Zelmanow • Head of Experience Research, Core Platform, Twilio

Wednesday, March 29, 2023 • Advancing Research 2023

Your Colleagues are Your Users Too

Sara Logel • Lead UX Research Partner, UserZoom

Wednesday, March 29, 2023 • Advancing Research 2023

Inconvenient Insights: The Researcher's Role is to Stay Curious

Jill Fruchter • Principal, Field Notes Consulting

Wednesday, March 29, 2023 • Advancing Research 2023

Theme Three Intro

Jemma Ahmed • Advancing Research Curator

Wednesday, March 29, 2023 • Advancing Research 2023

Opening Remarks

Bria Alexander • DesignOps Curator

Speakers

Quotes

"Modernity was built on Blackness, influencing legal and artistic means of rebellion and liberation."

"Globalization allows for increased acceptance and understanding of different cultural perspectives."

"I believe that innovation and education starts and ends with Next Level research."

"If you're an iOS user and have your phone to hand, I would encourage you to pick it up and follow along."

"Inclusion is not just about accessibility; it's about all areas of identity."

"The snow plowing patterns in Carlsgo were not designed to disadvantage women; they were simply following what seemed best."

"Empathy should be considered the baseline, not the end goal."

"Isn't empathy more important for designers when we go walking about in other people's shoes?"

"This was the best job that I ever had."

"Transformation becomes more alive in times of great upheaval."

"The world really needs what researchers like you bring to the table."

"This problem space is a really good example of where systems thinking can be applied."

"Sometimes it's more political in the organization and the true intent may not be to really develop a concept that will be used in an actual product."

"The essence of strategy isn’t painting a grand vision of the future; it’s deciding what not to do."

"Intuitive thinking is automatic and can lead us to inaccurate conclusions."

"Unconscious assumptions can hinder team dynamics."

"Our goal today is demystifying what rolling a repository actually looks like"

"Accessible experiences are better experiences for everyone, whether you are a person with a disability or not."

"A model is a simplified representation of a system."

"Instead of asking is this research participatory, we should ask when and how participatory is this research."

"The aim was to generate buy-in to ensure budget approvals and create a solid base for research initiatives."

"Drivers self-organized around physical locations called Basecamps, which the platforms had claimed would be eliminated."

"We will bounce back from this."

"We talked about research as a transformational force."

"I want a story that shakes me, a story that unsettles me and brings me back to a familiar land."

"Unfulfilled missions not only impact the current visit but may result in customers abandoning the brand altogether."

"Using secondary research to build a foundation of understanding is both strategic and ethical."

"Change is fundamentally a design problem, and therefore change can be designed."

"Ecosystem mapping helps visualize the invisible connections between elements in a system."

"We frame women as a minority, setting them up to be forgettable, dispensable, and ignorable."

"Anyone can give money, but contributing your skills is a more efficient way to help."

"Researchers should be senior consultants that help the business make more informed and less risky business decisions."

"We often do stakeholder mapping at the beginning of a project, but how often do we consider this on the back end?"

"We are drowning in an endless sea of data yet stuck in an insight desert."

"The encounter with the Hind provides a small moment of Hope and stillness that gives him a chance to renew his energy."

"The theme for today, Transforming Our Craft, will be explored in depth in our sessions."