Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Beyond insights: Rethinking the role of researchers as stewards of organizational wisdom
Gold
Thursday, March 13, 2025 • Advancing Research 2025
Share the love for this talk
Beyond insights: Rethinking the role of researchers as stewards of organizational wisdom
Speakers: Sarah Fathallah and Alba Villamil
Link:

Summary

Insights are at the core of what researchers work to uncover, formulate, and deliver. By encouraging researchers to view their deliverables beyond just the insights they contain but also the qualities required to communicate them, they can begin to transform their roles into stewards of organizational wisdom. In doing so, we must understand what insights are, how insights can be harmful, and how to better deliver and socialize insights. In this fireside chat, we will examine the characteristics of research wisdom and offer techniques for researchers to exercise their capacity to act critically and adaptively.

Key Insights

  • Researchers must transition from producers of insights to stewards of organizational wisdom.

  • Understanding an organization's readiness to absorb insights is crucial for effective communication.

  • Ethical judgment involves maximizing benefits while minimizing harm for vulnerable communities.

  • Practicing discernment helps navigate the unique dynamics of organizational cultures.

  • Anticipating potential negative implications of shared insights is essential for responsible reporting.

  • Pluralism encourages viewing insights from multiple perspectives to understand varying impacts on different groups.

  • Engaging stakeholders requires adaptive capacity to tailor the type and timing of insights shared.

  • Recognizing that not all insights should be shared protects sensitive information and vulnerable populations.

  • Fostering a culture of learning over ignorance can enhance insight absorption in organizations.

  • Building relationships and trust is critical before presenting comprehensive insights to stakeholders.

Notable Quotes

"Insights are at the core of what we do as researchers."

"We have to recalibrate our relationship with insights."

"Ethical judgment is about making decisions that maximize benefits while minimizing harm."

"Organizations have an appetite for research influencing how insights are received."

"We often overlook how ready an organization is to absorb insights."

"Ignorance is normalized and can even be productive in organizations."

"Discernment is the ability to perceive and respond to organizational dynamics."

"It's important to think about who stands to benefit from our insights."

"Not all data and insights should be shared, especially when harm may result."

"We must adapt our approach to insights to fit the various user groups."

Billy Carlson
Principles of Team Wireframing
2023 • DesignOps Summit 2023
Gold
Kritika Yadav
Optimizing AI Conversations: A Case Study on Personalized Shopping Assistance Frameworks
2025 • Designing with AI 2025
Conference
Megan Kierstead
You Are a Badass at UX: Overcoming Imposter Syndrome
2021 • Advancing Research 2021
Gold
Shahrzad Samadzadeh
What Is My Value? Two Takes and Some Mistakes
2024 • Enterprise Experience 2020
Gold
Brigette Metzler
Research Repositories: A global project by the ResearchOps Community
2020 • Advancing Research Community
Zariah Cameron
ReDesigning Wellbeing for Equitable Care in the Workplace
2024 • DesignOps Summit 2024
Gold
Paula Bach
Improving Legacy Software: How Much Better Does it Have to Be?
2022 • Advancing Research 2022
Gold
Rob Mitzel
The Tale of Two Companies: Building a Successful UX Practice in a Century-Old Enterprise
2024 • Enterprise Experience 2020
Gold
Josh Clark
Sentient Design: New Postures for AI-Mediated Experiences (2nd of 3 seminars)
2025 • Rosenfeld Community
Alla Weinberg
Design Teams Need Psychological Safety: Here’s How to Create It
2022 • DesignOps Summit 2022
Gold
Mark Interrante
Collaboration Flows in Product Development
2017 • Enterprise Experience 2017
Gold
Patrick Boehler
Fishing for Real Needs: Reimagining Journalism Needs with AI
2025 • Designing with AI 2025
Conference
Maish Nichani
Sparking a Service Excellence Mindset at a Government Agency
2021 • Civic Design 2021
Gold
Kara Kane
Communities of Practice for Civic Design
2022 • Civic Design Community
Raven Veal
Dark Metrics: Illuminating the Negative Impact of Digital Health Design
2021 • Advancing Research 2021
Gold
Daniel Orbach
Zero to One: Co-Creating Operating Models with your Team
2024 • DesignOps Summit 2024
Gold

More Videos

Robin Beers

"Research should help organizations learn about themselves, not just about customers."

Robin Beers

Navigating organizational systems: Rethinking researcher’s role in driving change

March 13, 2025

Ron Bronson

"A bar pilot helps navigate tricky waters – analogous to guiding users through complex systems."

Ron Bronson

Design, Consequences & Everyday Life

November 18, 2022

Brian T. O’Neill

"Model interpretability is often more important than accuracy, especially in business software."

Brian T. O’Neill Maria Cipollone Luis Colin Manuel Dahm Mike Oren

Does Designing and Researching Data Products Powered by ML/AI and Analytics Call for New UX Methods?

February 18, 2022

Boon Yew Chew

"We can't bulldoze completely fresh standards; we need to navigate complexity thoughtfully."

Boon Yew Chew

Making Sense of Systems—and Using Systems to Make Sense of the Enterprise

June 6, 2023

Deanna Zandt

"There are many different roles to play in supporting a community."

Deanna Zandt

The Unspoken Complexity of “Self-Care” with Deanna Zandt

July 21, 2022

Patrick Boehler

"How many news organizations fail their users because they don't truly understand their information needs?"

Patrick Boehler

Fishing for Real Needs: Reimagining Journalism Needs with AI

June 10, 2025

Savina Hawkins

"Who in here is familiar with the fifth tool, prompt engineering?"

Savina Hawkins

Harnessing AI in UXR: Practical Strategies for Positive Impact

March 26, 2024

Dominique Ward

"Now is really the best time to be in design"

Dominique Ward

The Most Exciting Time for DesignOps is Now

September 8, 2022

Christian Crumlish

"Finding common ground in strategy formulation requires open dialogue and collaborative ownership."

Christian Crumlish Aditi Ruiz Johanna Kollmann Catt Small

Morning Insights Panel

December 6, 2022