Summary
What is the role of care in user research? Why is care the greatest superpower of user research research—not only in what we do but how we lead? In this talk, Etienne discusses the importance of inclusive leadership and shares lessons on leading through care. This session will help researchers leverage their research strengths for leadership as individual contributors, team leads, and people managers alike.
Key Insights
-
•
Care is the greatest strength of user research and essential for effective leadership.
-
•
Human-centered researchers possess skills that can translate into humanity-centered leadership.
-
•
Inclusion in research means understanding diverse and underrepresented user groups.
-
•
Authenticity in leadership involves being genuine and connecting with colleagues on a personal level.
-
•
Self-care is crucial for researchers to prevent burnout and maintain effectiveness.
-
•
Building a culture of care fosters collaboration and trust within teams.
-
•
Empathy and caring can improve relationships with users and stakeholders.
-
•
Tangible strategies such as informal team gatherings help connect remote teams more effectively.
-
•
Inclusive leadership should be considered a standard practice, not a side project.
-
•
Creating opportunities for visibility among marginalized voices is essential for diversity.
Notable Quotes
"Care is defined as the process of protecting someone or something and providing what that person or thing needs."
"Daring leaders must care for and be connected to the people they lead."
"Leaders need to engender trust, empower others, and create the conditions for varied people to thrive."
"Leadership is about making other people better as a result of your presence in a way that lasts into our absence."
"Caring personally is about finding time for real conversations and getting to know one another on a human level."
"Self-care is an ethical imperative in UX, impacting your professional responsibilities."
"Little acts of doing so will enable a culture of care and connection in the workplace."
"Treating inclusive research as the norm is vital for impactful outcomes."
"Creating time and places for authentic connections can significantly enhance team dynamics."
"Gratitude is known to contribute to a culture of care and well-being."
More Videos
"We are definitely kind of feeling out some phases."
Jacqui FreyFlow and Superfluidity for Design Orgs
November 7, 2018
"Everyone almost always knew one another's language in small communities historically."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"The product leadership doesn't see the value in research and they're thinking about shutting the research team down."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"We will absolutely promise to let you know when these resources are available for you to enjoy."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Throw away the rule book—just try to get as many ideas as you can out as fast as possible."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"It’s crucial to bridge connections between different teams to avoid siloed insights and foster collaboration."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Onboarding processes should empower new hires to integrate smoothly into the team."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"We are not special; every discipline is going through transformation right now."
Adrian HowardSturgeon’s Biases
September 25, 2024
"We learned to better work more synchronously as opposed to having a meeting for everything."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
