Fair and Effective Designer Evaluation
Summary
We’ve developed iterations of different tools and processes over the years to address these concerns and to evolve with our shifting needs as a growing company. All of which has led us to a robust tool that we’ve been using over the past two years which can serve as a model for how organizations can deploy qualitative career advancement.
The session will cover our journey to this point and showcase the tools and processes we’ve deployed to make evaluation and career advancement systematic within a design organization along with surprising benefits and lessons we’ve learned along the way.
Key Insights
-
•
Grant Studio’s career path system evaluates designers in craft, quality, client, and team categories to drive well-rounded growth.
-
•
Continuous anonymous feedback after projects keeps evaluation timely and focused on individual goals.
-
•
Performance evaluations happen twice yearly and aggregate feedback from multiple project leads.
-
•
A Google Sheets tool was chosen over commercial software for flexibility and control over the evaluation structure.
-
•
Weighting of evaluation categories varies by role level; craft and quality dominate for designers, client and team for leads.
-
•
Career managers mentor designers and advocate for them in staffing and promotions.
-
•
The system promotes generalists who can work holistically across projects rather than specialists.
-
•
Grant Studio removed the 'studio development' category after realizing designers deprioritized extracurricular activities due to workload.
-
•
There is a recognized challenge in evaluating non-linear career moves and leadership roles within the current linear career path.
-
•
Transparency and collective involvement in the evaluation system foster buy-in and make difficult career conversations fairer.
Notable Quotes
"Evaluations and promotions can be nebulous and awkward, especially in collaborative design work."
"We built a career path to make evaluations as fair and consistent as possible across roles."
"Continuous feedback is anonymous and focused on teammates’ goals to help keep focus on what matters most."
"Our evaluation tool is a Google Sheet so we can quickly make adjustments without being bogged down by unnecessary features."
"The system encourages growth not just in craft but also in client engagement and team collaboration."
"We want to build consultants who can solve problems across a variety of projects and clients."
"Career managers develop close relationships with designers and advocate for staffing and promotions on their behalf."
"We’ve had to retire the studio development category because it wasn’t prioritized due to project work demands."
"The career path shows when someone is ready for promotion, but additional training may be needed to support leadership transitions."
"Transparency is one of our key values, so everyone in the studio was involved in building and maintaining the evaluation system."
Or choose a question:
More Videos
"Building generative AI tools is not scary, it’s just very different from the last 20 years of building products."
Peter Van DijckBuilding the Rosenbot
June 4, 2024
"Google’s HEART framework is great because different teams—engineering, product, and design—can all use it."
Kristin Skinner Kamdyn MooreGroup Activity: A Deep Dive Into Value and Outcomes
October 23, 2019
"The chief of staff can be a natural next step from a design program manager or design ops leader of one."
Isaac HeyveldExpand DesignOps Leadership as a Chief of Staff
September 8, 2022
"Decision makers often have to try to piece all the pieces of the puzzle together themselves."
Brad Peters Anne MamaghaniShort Take #1: UX/Product Lessons from Your Industry Peers
December 6, 2022
"Being radically honest about who is in the research helps avoid sweeping generalizations that exclude marginalized groups."
Mansi GuptaAdvancing the Inclusion of Womxn in Research Practices
September 15, 2022
"The amygdala acts as the brain’s smoke detector, smashing a button when it senses anything unsafe."
Joshua GravesWe Need To Talk: Navigating Conversations with Your Boss (Part 1 of 3)
April 14, 2025
"In large organizations, soft skills are the hard skills—it's all about how you connect with humans and express your core values."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"GPT is like a master chef who’s traveled the world sampling cuisines before creating new dishes."
Savina HawkinsHarnessing AI in UXR: Practical Strategies for Positive Impact
March 26, 2024
"Excel is great, but it’s not scalable when managing design operations at scale."
Farid SabitovTheme Four Intro
September 9, 2022
