Global insights: Embracing international and intercultural research for innovation
Summary
Many multinationals default to researching within US and European settings, missing out on the rich opportunities yielded by other cultures. We’ll inspire you to embrace the power of international and intercultural research, providing practical techniques to approach this work with sensitivity and impact. We’ll explore when and why to broaden your research, the benefits and trade-offs, and how to operationalize these methods to unlock deeper insights and fuel innovation across cultures.
Key Insights
-
•
Superficial localization like language or currency changes is insufficient for global market success.
-
•
Deep culturalization requires ongoing understanding of local values, beliefs, social norms, and history.
-
•
Sephora failed in South Korea because its makeup products and sales approach conflicted with local preferences for skincare and self-exploration.
-
•
iCare succeeded in India by adapting physical store design and product offerings to local height, price sensitivity, and dietary preferences.
-
•
Small cultural behaviors, such as the Filipino 'sari-sari' economy buying small product quantities, can significantly inform digital service models like Spotify’s mini subscriptions.
-
•
Cross-cultural research must uncover unconscious cultural drivers behind customer behaviors, not just surface actions or stated preferences.
-
•
Cultural nuances impact research logistics profoundly, such as time perceptions in Kenya and incentive relevance in Qatar.
-
•
Participatory methods like ethnography and emotional immersion reveal richer consumer insights than traditional interviews alone.
-
•
Businesses need collective alignment across teams for successful cultural adaptation strategies.
-
•
The best cultural adaptations are seamless to users, preventing friction like booking errors from overlooked date format differences.
Notable Quotes
"Do you have any questions before we start? Usually no, but one Filipino participant asked how old I am because it helps him know how to address me appropriately."
"Understanding local culture and context is often the make or break for success in global expansions."
"Sephora failed in South Korea because their bold makeup focus did not align with the local preference for soft, natural looks and skincare prioritization."
"I tend to avoid the term localization because it’s often mistaken as mere language translation; I prefer culturalization—it’s a deeper, ongoing process."
"iCare adapted to India by lowering cupboard heights and changing cafeteria menus to fit Indian tastes and lifestyle habits."
"The Filipino habit of buying products in small quantities stems from economic hardship and historical influences like pre-colonial trade practices."
"Spotify introduced weekly mini subscriptions in the Philippines inspired by the local 'tenny' culture of small purchases."
"Cross-cultural research isn’t just what people say or do—it’s understanding the unconscious motivators behind behaviors."
"In Kenya, flexible attitudes toward time caused delays in sessions, which stressed our team but were culturally normal."
"The best cultural adaptations fit so seamlessly into the experience that local audiences don’t even notice the difference."
Or choose a question:
More Videos
"We typically design for the perfect path. Do you design and plan and test for the unexpected path?"
Marc Majers Tony TurnerInterrupted UX - Add A Dose of Reality To Usability Testing
March 11, 2022
"Participants are not passive anymore. People don’t just want to be studied. They want to be active contributors to the knowledge we create."
Megan BlockerTheme 2 Intro
March 12, 2025
"Unmoderated tools can achieve 100% completion rates and rapid insights if designed thoughtfully."
Anna Poznyakov Richa PrajapatiGet The Most Out Of Stakeholder Collaboration—and Maximize Your Research Impact
March 12, 2021
"We as people are our data, which means we have to treat data problems with care and consideration."
David ConradThe Feeling of Data
September 14, 2023
"To motivate people to populate the repository, be annoyingly persistent and sometimes create the template for them."
Maria Rosala Shivanjali M.Research Repositories
March 12, 2026
"We almost lost the company when I was writing Designing for Sustainability."
Tim FrickThe journey of building a sustainable design practice
April 23, 2025
"There’s a frustrating gap between what a designer envisions and what actually gets implemented, leaving live prototypes inconsistent."
Jack BeharHow to Build Prototypes that Behave like an End-Product
December 6, 2022
"Improv helps me be high energy and engaged in meetings, which others sometimes notice as 'winging it' fluidly."
Cheryl PlatzMerging Improv with Design
March 7, 2019
"How do we empower others to perform research by becoming coaches?"
Eduardo OrtizTheme 3 Intro
March 13, 2025
