Summary
What’s the most important question regarding today’s theme of impact that we, as a community, need to address? We’ve asked you, you’ve spoken—and now we’ll tackle it with the aid of Frances and some of today’s speakers.
Key Insights
-
•
Better knowledge management in design can ease transitions and retain crucial knowledge.
-
•
AI is often met with fear and misunderstanding that hinder its adoption in the workplace.
-
•
Embracing AI can actually enhance creativity and enable effective storytelling in design.
-
•
Leaders must represent diverse perspectives in the face of AI advancements.
-
•
Hands-on experience with AI tools is essential for making informed decisions about their use.
-
•
Design practitioners can leverage AI for more effective knowledge organization and management.
-
•
There is a crucial need to address the ethical implications of AI technologies, particularly regarding bias and equity.
-
•
Positive storytelling around AI use can help mitigate fear and resistance to change.
-
•
Building strong infrastructures for knowledge management can empower design leaders to be proactive rather than reactive.
-
•
Incorporating AI responsibly requires an active commitment from users and organizations.
Notable Quotes
"Our field is in a state of instability."
"If we had better knowledge management in place, we'd create better soft landings for operators."
"We have to embrace AI in a comfortable way to shape its future."
"The word that comes to mind with AI is fear."
"Involving leadership who are cautious about AI helps keep technology human."
"We need more storytelling, more examples, and more success stories about AI."
"When new technology is introduced, it can lead to an explosion of poor design."
"We need to recognize AI as another tool, rather than something that will take over."
"Leaders should seek firsthand experience with AI tools to understand their potential."
"It’s through this journey that we will all better understand AI."
More Videos
"Burnout is real; recognizing when people fade is key to managing it."
Julie Gitlin Esther RaiceDesign as an Agent of Digital Transformation at JPMC
June 9, 2021
"Living in a pandemic with unprecedented shifts can be experienced as trauma, impacting motivation and daily work."
Rachael Dietkus, LCSW Uday Gajendar Dr. Dawn Emerick Dawn E. Shedrick, LCSWLeading through the long tail of trauma
July 13, 2022
"A book needs to be a cohesive journey, rather than a compilation of disparate voices."
Louis RosenfeldCoffee with Lou: Should You Write a (UX) Book?
March 7, 2024
"We want to create a prototype that captures the essence and ideal experience or a glimpse of what could be."
Sarah GallimoreInspire Progress with Artifacts from the Future
November 18, 2022
"You can prototype a side experience or just a small individual UI component."
John DonmoyerShipping your code generation experiments to production
June 11, 2025
"The stories you'll hear today reflect the world we live in and the concept of resilience."
Bria AlexanderTheme 1 Intro
September 23, 2024
"It's imperative to have your design system in place."
JJ KercherA Roadmap for Maturing Design in the Enterprise
June 15, 2018
"I'm incredibly proud of each of you for the effort you put into the curation process"
Bria AlexanderTheme Two Intro
September 8, 2022
"Using handwriting as an interface minimizes distractions from AI augmentations."
Lukas Moro“Feels Like Paper!”: Interfacing AI through Paper
June 11, 2025
