Summary
What’s the most important question regarding today’s theme of impact that we, as a community, need to address? We’ve asked you, you’ve spoken—and now we’ll tackle it with the aid of Frances and some of today’s speakers.
Key Insights
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Better knowledge management in design can ease transitions and retain crucial knowledge.
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AI is often met with fear and misunderstanding that hinder its adoption in the workplace.
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Embracing AI can actually enhance creativity and enable effective storytelling in design.
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Leaders must represent diverse perspectives in the face of AI advancements.
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Hands-on experience with AI tools is essential for making informed decisions about their use.
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Design practitioners can leverage AI for more effective knowledge organization and management.
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There is a crucial need to address the ethical implications of AI technologies, particularly regarding bias and equity.
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Positive storytelling around AI use can help mitigate fear and resistance to change.
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Building strong infrastructures for knowledge management can empower design leaders to be proactive rather than reactive.
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Incorporating AI responsibly requires an active commitment from users and organizations.
Notable Quotes
"Our field is in a state of instability."
"If we had better knowledge management in place, we'd create better soft landings for operators."
"We have to embrace AI in a comfortable way to shape its future."
"The word that comes to mind with AI is fear."
"Involving leadership who are cautious about AI helps keep technology human."
"We need more storytelling, more examples, and more success stories about AI."
"When new technology is introduced, it can lead to an explosion of poor design."
"We need to recognize AI as another tool, rather than something that will take over."
"Leaders should seek firsthand experience with AI tools to understand their potential."
"It’s through this journey that we will all better understand AI."
More Videos
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"You don't need all of these skills; you need the ones that matter for your career."
Ian SwinsonDesigning and Driving UX Careers
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"Hearing multiple things multiple times means there must be some truth to that."
Jamika BurgeEmbracing change: Navigating shifting landscapes with compassion and agency
March 11, 2025
"Our goal is to make a world that includes every single one of us."
Sam ProulxTo Boldly Go: The New Frontiers of Accessibility
June 10, 2022
"As imperfect as NPS is, it's uniformly imperfect, and if you manipulate results, you're harming the entire system."
Kristin WisnewskiMeasuring What Matters
October 23, 2019
"Knowing your positionality is important in the field."
Liz EbengoThe Burden on Children: The Cost of Insufficient Post-Conflict Services and Pathways Forward
December 4, 2024
"Keep reminding stakeholders of the questions you help answer."
Dr. Nikki SmithResearch Strategy: Connecting Insights to Outcomes
March 12, 2025
"Our approach has fostered a newfound respect for design among developers, enhancing collaboration."
Nora Tejeda Giovanna AlonsoScaling Design Capabilities at BBVA Through a Self-service Design Model
June 10, 2021
