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Summary
During our May 28 community videoconference, we provided a live interactive preview of some "in development" material from the upcoming EX2020 virtual conference. We had two speakers from one of our themes trying out their talks, with provocations and reactions from the Enterprise Experience community. Melinda Belcher, who heads up the Content Design practice at Mastercard's Tech Hub in New York City, described what it's like to "boomerang" from in-house, to agency, and back again, with all the cultural and operational aspects. Sol Mesz, co-founder and Product Strategy Director at Kambrica, one of the leading UX consultancies in Argentina, offered advice on how to hire the right UX consultant for enterprise projects.
Key Insights
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The importance of continuing community conversations between conferences.
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The need for collaboration between agencies and enterprises for effective UX work.
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Culture, tools, and skillsets vary between agency and enterprise settings, affecting project dynamics.
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Consultants should be seen as partners, not just vendors, to achieve business results.
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Flexibility is crucial when integrating external consultants into established teams.
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Consultants can provide accountability and support that internal teams may lack.
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Using a strategic approach over a purely operational one can yield better outcomes.
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Different industries require different perspectives; consultants bring valuable outside insights.
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Agencies often have methodologies that should be adapted to fit the enterprise culture rather than the opposite.
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Communication and understanding between insiders and outsiders are key to project success.
Notable Quotes
"I love to see all the interesting places people join us from."
"Conference is really just the polished version of the community conversation."
"If you're new here, this is a meeting that happens on a monthly basis."
"A panel discussion about the future is really, really interesting."
"In enterprise, people might be doing the same thing for five years, whereas in agencies, it's often project-based."
"You want partnership, you want someone who thinks in terms of business and helps you achieve your business results."
"The cheapest vendor is usually the one that's going to be more expensive."
"When you hire a consultant, you are hiring more for consulting, more for strategy."
"Flexibility needs to go both ways."
"We want you to tell us who you'd love to have dinner with, talking about enterprise UX or related issues."
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