Summary
From the pandemic to mass layoffs to burnout, designers have been enduring years of crisis and toxic stress. For some people, living through these kinds of events can be traumatic. Resmaa Menakem defines trauma as "anything that is too much, too soon, too fast, or for too long without being attended to by something reparative or healing." DesignOps professionals and people managers are perfectly positioned to learn about trauma and re-shape their organizations to be spaces for healing, instead of harm. In this talk, participants will understand the prevalence of toxic stress in the workplace, be able to start identifying signs of trauma within themselves, and walk away with three practical ways to create an environment of healing.
Key Insights
-
•
Mala frames workplace stress as a biological survival response, not just a mental state.
-
•
Stress triggers release of cortisol and adrenaline preparing the body for survival.
-
•
Fear is the emotional component of stress, meaning daily stress equals frequent fear.
-
•
Toxic stress occurs when stress is too intense, too fast, and prolonged without healing.
-
•
Common toxic workplace stressors include abusive relationships, layoffs, glorified workaholism, and ambiguous priorities.
-
•
Up to 79% of global employees experience significant stress and up to 19% may develop PTSD from workplace trauma.
-
•
Toxic stress impairs cognitive functioning, cutting operating IQ by half and preventing great work.
-
•
Healing toxic stress requires changing workplace conditions, not only individual coping strategies.
-
•
Polyvagal theory identifies context, choice, and connection as key biological needs for healing in workplaces.
-
•
Simple interventions like explaining the 'why' behind decisions and auditing meetings reduce stress and increase psychological safety.
Notable Quotes
"Resilience doesn’t come from enduring or tolerating suffering. It comes from healing it and changing the conditions that cause it."
"Our biological bodies are hardwired to prioritize survival above everything else."
"Stress is our nervous system going into a state of mobilization, preparing us to fight or flee a perceived threat."
"The workplaces conditions and expectations to perform faster forever are biologically impossible to sustain."
"Toxic stress is experiencing too much too fast for too long without healing."
"If you’re feeling medium stress, maybe you’ve just gotten used to a high level of stress over time."
"Toxic stress makes people dumb, reducing their cognitive ability by half."
"Workplace trauma is real and much more common than we acknowledge, causing symptoms like sleep disturbances and emotional flashbacks."
"Changing how we operate and relate to each other is the only thing in our control, regardless of organizational position."
"Admiration is the antidote for contempt and vital to creating healing work environments."
Dig deeper—ask the Rosenbot:
More Videos
"There's quantitative, qualitative, generative, evaluative data and methods like AB testing—it can be overwhelming."
Uday GajendarTheme Four Intro
June 6, 2023
"Accessibility is a journey and a conversation—thanks for starting yours by being here today."
Sam ProulxOnline Shopping: Designing an Accessible Experience
October 3, 2023
"You can't just jump to the top of the pyramid like Maslow’s hierarchy—you have to consider all the underlying layers supporting the experience."
Kristin WisnewskiMeasuring What Matters
October 23, 2019
"We can't track actual benefit uptake after users click through to official government sites, only clicks and visits."
Alan Williams Rose DeebDesigning essential financial services for those in need
February 10, 2022
"High-performing cross-functional teams self-organize around shared goals even with ambiguous roles."
Matt LeMayYou Don’t “Get” Anyone to Do Anything
December 6, 2022
"Without your research, feedback, and engagement, we would never have pulled together such a diverse slate of speakers."
Bria AlexanderOpening Remarks
June 9, 2021
"Strategic friction is about where you apply friction deliberately to create insight and transformation."
Louis RosenfeldDiscussion: What Operations can teach DesignOps
November 6, 2017
"Without clarity, some of the smallest bumps in the road become harder and harder to overcome."
Dianne QueReal Talk: Proving Value through a Scrappy Playbook
October 23, 2019
"Craft isn't gonna help you feel more fulfilled, influential or powerful. It cannot meet that need."
Jess GrecoClaiming your power: Practical tools for amplifying your unique voice
March 13, 2025
