Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
There has been considerable discussion about impending reckonings and large-scale changes in our field. Our panelists explore what we believe to be the three most important tenets of these changes: The changing power dynamics between researcher and the researched What it means to expand the definition of researcher to include people who do research The convergence of different insight fields Together, let's unpack the possible futures ahead of us and the critical decisions we, as a field, need to make in order to move forward. Attend all of our Advancing Research community workshops Each free virtual workshop is made up of panelists who will share short provocations on engaging ideas to discuss as a group, as well as a leader in our field to moderate. If you're looking for discussions that challenge the status quo and can truly advance research, look no further than our workshop series. (P.S. We’ll be drawing most of our Advancing Research 2025 conference speakers from those who present at upcoming workshops—so tune in for a sneak peek of what's to come from #AR2025!) July 24, 4-5pm EDT Watch Video Theme 1: Democratization Working with it, not against August 7, 11am-12pm EDT Watch Video Theme 2: Collaboration Learning from market research, data science, customer experience, and more August 21, 4-5pm EDT Watch Video Theme 3: Communication Innovative techniques for making your voice heard September 4, 11am-12pm EDT Watch Video Theme 4: Methods Expanding the UXR toolkit beyond interviews September 18, 4-5pm EDT Watch Video Theme 5: Artificial Intelligence Passionate defenses, reasoned critiques, and practical application October 2, 11am-12pm EDT Register Theme 6: Junctures for UXR Possible futures and the critical decisions to move us forward October 16, 4-5pm EDT Watch Video Theme 7: Open Call Propose ideas that don’t match our other workshops’ themes
Key Insights
-
•
The UX research field is at a pivotal moment involving the biggest power dynamic shift researchers will experience in their careers.
-
•
Traditional expert authority in research is eroding due to cultural distrust and democratization of knowledge.
-
•
Research participants increasingly demand to be treated as equal collaborators, not just data sources.
-
•
Community-centered design focuses on centering lived experience and redistributing decision-making power.
-
•
Framing power in terms of possibility rather than solely oppression encourages collaboration and resource sharing.
-
•
Trauma-informed research practices are crucial but often overlooked in commercial UX projects.
-
•
Practical power-shifting tools include inclusive problem framing, plain language use, and co-facilitation.
-
•
Scheduling and participation structures often reinforce power imbalances, especially in public service research.
-
•
Reimagining research compensation as reciprocal exchange broadens meaningful participant engagement.
-
•
Research is an ongoing, living process that should include transferring skills to communities for sustained impact.
Notable Quotes
"This is probably the biggest change we are going to see within our working careers."
"Research participants are demanding that we see them as equals rather than vessels to extract knowledge from."
"The table needs to be larger, longer, or maybe a circle of people without a table to include more voices."
"It is okay to be vulnerable as a facilitator and to ask for co-facilitation with someone closer to the problem."
"Most human-centered design tools intellectualize the process and leave many stakeholders undervalued and disconnected."
"If people are complaining about the present, it’s very difficult to imagine a future without addressing current challenges."
"The people who work traditional hours are not the end all be all of the world when designing research participation."
"We need to reframe compensation around reciprocal exchange, not just monetary incentives."
"I highly recommend all researchers put themselves in the position of participants to understand that experience."
"Research doesn’t start and end with the researcher; it’s about continual learning and supporting communities to keep learning."
Or choose a question:
More Videos
"Most people with my assistive technology might learn to use the system at a different pace than non-disabled users."
Sam ProulxSUS: A System Unusable for Twenty Percent of the Population
December 9, 2021
"Hiring specs for federal designers don’t exist as we expect—jobs are often classified as public affairs or other unrelated titles."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"We stuck with NPS because it was a pure metric with a long history we could trend, instead of muddying things with loyalty or revenue."
Shipra KayanHow we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
September 30, 2021
"Leadership doesn’t only mean managing; it can be mentoring, product leadership, or technical influence."
Ian SwinsonDesigning and Driving UX Careers
June 8, 2016
"The chief of staff can be a natural next step from a design program manager or design ops leader of one."
Isaac HeyveldExpand DesignOps Leadership as a Chief of Staff
September 8, 2022
"Would you feel confident leaving your project success to the flip of a coin based on the fact that almost half of all change fails?"
Amy EvansHow to Create Change
September 25, 2024
"We are stronger when we work together towards a unified goal – that’s our super healing power."
Kate Koch Prateek KalliFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
"If you do anything with other people, you’re creating culture."
Dave GrayLiminal Thinking: Sense-making for systems in large organizations
May 14, 2015
"Curation is super important, but also super hard."
Matt DuignanAtomizing Research: Trend or Trap
March 30, 2020
