Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Industry junctures: Paths forwards for UXR and the critical decisions that get us there [Advancing Research Community Workshop Series]
Wednesday, October 2, 2024 • Advancing Research Community
Share the love for this talk
Industry junctures: Paths forwards for UXR and the critical decisions that get us there [Advancing Research Community Workshop Series]
Speakers: Robert Fabricant , Sahibzada Mayed and Nidhi Singh Rathore
Link:

Summary

There has been considerable discussion about impending reckonings and large-scale changes in our field. Our panelists explore what we believe to be the three most important tenets of these changes: The changing power dynamics between researcher and the researched What it means to expand the definition of researcher to include people who do research The convergence of different insight fields Together, let's unpack the possible futures ahead of us and the critical decisions we, as a field, need to make in order to move forward. Attend all of our Advancing Research community workshops Each free virtual workshop is made up of panelists who will share short provocations on engaging ideas to discuss as a group, as well as a leader in our field to moderate. If you're looking for discussions that challenge the status quo and can truly advance research, look no further than our workshop series. (P.S. We’ll be drawing most of our Advancing Research 2025 conference speakers from those who present at upcoming workshops—so tune in for a sneak peek of what's to come from #AR2025!) July 24, 4-5pm EDT Watch Video Theme 1: Democratization Working with it, not against August 7, 11am-12pm EDT Watch Video Theme 2: Collaboration Learning from market research, data science, customer experience, and more August 21, 4-5pm EDT Watch Video Theme 3: Communication Innovative techniques for making your voice heard September 4, 11am-12pm EDT Watch Video Theme 4: Methods Expanding the UXR toolkit beyond interviews September 18, 4-5pm EDT Watch Video Theme 5: Artificial Intelligence Passionate defenses, reasoned critiques, and practical application October 2, 11am-12pm EDT Register Theme 6: Junctures for UXR Possible futures and the critical decisions to move us forward October 16, 4-5pm EDT Watch Video Theme 7: Open Call Propose ideas that don’t match our other workshops’ themes

Key Insights

  • The UX research field is at a pivotal moment involving the biggest power dynamic shift researchers will experience in their careers.

  • Traditional expert authority in research is eroding due to cultural distrust and democratization of knowledge.

  • Research participants increasingly demand to be treated as equal collaborators, not just data sources.

  • Community-centered design focuses on centering lived experience and redistributing decision-making power.

  • Framing power in terms of possibility rather than solely oppression encourages collaboration and resource sharing.

  • Trauma-informed research practices are crucial but often overlooked in commercial UX projects.

  • Practical power-shifting tools include inclusive problem framing, plain language use, and co-facilitation.

  • Scheduling and participation structures often reinforce power imbalances, especially in public service research.

  • Reimagining research compensation as reciprocal exchange broadens meaningful participant engagement.

  • Research is an ongoing, living process that should include transferring skills to communities for sustained impact.

Notable Quotes

"This is probably the biggest change we are going to see within our working careers."

"Research participants are demanding that we see them as equals rather than vessels to extract knowledge from."

"The table needs to be larger, longer, or maybe a circle of people without a table to include more voices."

"It is okay to be vulnerable as a facilitator and to ask for co-facilitation with someone closer to the problem."

"Most human-centered design tools intellectualize the process and leave many stakeholders undervalued and disconnected."

"If people are complaining about the present, it’s very difficult to imagine a future without addressing current challenges."

"The people who work traditional hours are not the end all be all of the world when designing research participation."

"We need to reframe compensation around reciprocal exchange, not just monetary incentives."

"I highly recommend all researchers put themselves in the position of participants to understand that experience."

"Research doesn’t start and end with the researcher; it’s about continual learning and supporting communities to keep learning."

Ask the Rosenbot
Dr. Jamika D. Burge
How UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Lisa Welchman
Cleaning Up Our Mess: Digital Governance for Designers
2018 • Enterprise Experience 2018
Gold
Aras Bilgen
Research Democratization: A Debate
2023 • Advancing Research 2023
Gold
Kim Holt
A Salesforce Panel Discussion on Values-Driven DesignOps
2022 • DesignOps Summit 2022
Gold
Indi Young
Thinking styles: Mend hidden cracks in your market
2025 • Rosenfeld Community
Dean Broadley
Not Black Enough to be White
2024 • DesignOps Summit 2020
Gold
Marina Martin
Lives on the Line: The Stakes of UX at the Scale of Government
2018 • Enterprise Experience 2018
Gold
Libby Maurer
Treating Diversity & Inclusion in Hiring as a Design Problem
2019 • Enterprise Community
Sylvie Abookire
A Civic Designer's Guide to Mindful Conflict Navigation
2022 • Civic Design 2022
Gold
Etienne Fang
Power of Insights: Why sharing is better than silos with Uber’s Insights Platform
2019 • Advancing Research Community
Aditi Ruiz
A PM State of Mind: Empathy Mapping Your Product Manager, Pt. 1
2022 • Design in Product 2022
Gold
Jilanna Wilson
Distributed Design Operations Management
2019 • DesignOps Summit 2019
Gold
Yalenka Mariën
Designing for Digital Inclusion in the Belgian Government
2021 • Civic Design 2021
Gold
April Reagan
Look, Think, Act: The Futures-Smart Design Organization
2021 • DesignOps Summit 2021
Gold
Maria Skaaden
Continuous Design: One eye on the horizon and the other on the next wave
2018 • DesignOps Summit 2018
Gold
Peter Van Dijck
Hands-on AI #2: Understanding evals: LLM as a Judge
2025 • Rosenfeld Community

More Videos

Nalini Kotamraju

"We made this move in January 2020 — our research and insights team moved out of UX but stayed within product organizations."

Nalini Kotamraju

Research After UX

March 25, 2024

Dean Broadley

"Care less about being certain and more about being effective."

Dean Broadley

Not Black Enough to be White

January 8, 2024

Denise Jacobs

"If you’re not doing the work of addressing your own pain, you won’t be effective in helping others."

Denise Jacobs Nancy Douyon Renee Reid Lisa Welchman

Interactive Keynote: Social Change by Design

January 8, 2024

Kim Fellman Cohen

"Focus groups build empathy by letting team members share their experiences in real time."

Kim Fellman Cohen

Measuring the Designer Experience

October 23, 2019

George Aye

"Not every project needs to be responded to; not every RFP needs a proposal."

George Aye

That Quiet Little Voice: When Design and Ethics Collide

November 16, 2022

Nathan Curtis

"Don’t just think about design systems as an artifact but as a living ecosystem connecting people, tools, and products."

Nathan Curtis

Beyond the Toolkit: Spreading a System Across People & Products

June 9, 2016

Greg Petroff

"We are building cross-product research capabilities to curate a holistic understanding of agents across all workflows and touchpoints."

Greg Petroff

The Compass Mission

March 10, 2021

Chloe Amos-Edkins

"Budget and time are the enemies of inclusivity in research."

Chloe Amos-Edkins

A Cultural Approach: Research in the Context of Glocalisation

March 27, 2023

Mackenzie Cockram

"85% of people were leaving after viewing only one page, showing severe bounce issues."

Mackenzie Cockram Sara Branco Cunha Ian Franklin

Integrating Qualitative and Quantitative Research from Discovery to Live

December 16, 2022