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Summary
Struggling to manage Design Operations in a distributed environment? ZenDesk's Jilanna Wilson knows your pain; join her for a discussion that'll cover a variety of topics that are challenging Design and Research Operations managers, including: Selecting meeting/project collaboration tools Maintaining healthy team culture Inclusivity Managing critical meetings Dealing with feelings of isolation Consistent documentation and processes
Key Insights
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Understanding team needs is critical for effective operations.
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Culture plays a vital role in employee retention, especially in remote teams.
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Over-communication helps mitigate feelings of isolation in distributed teams.
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Regular one-on-one meetings are essential for managers to maintain connections with team members.
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Investing in the right collaboration tools can significantly improve remote workflows.
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Implementing cameras-on policies during virtual meetings fosters engagement and connection.
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Onboarding buddies can help integrate new hires into a global team effectively.
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Maintaining a healthy work-life balance requires awareness of time zones and scheduling practices.
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Fun team-building activities can strengthen team culture even in remote settings.
Notable Quotes
"I'm excited to be a part of that community and I feel like this is such a great opportunity once a month that we can get together."
"I think it's super important to understand the needs of your team and to analyze that talk to your managers to see what you're hiring for."
"Documentation is really important. Having good meetings are really important, but you can lack the culture piece and see people leave."
"There's a new energy to define what design Ops is and can be around the globe."
"Communication plays such a big role when managing distributed design teams."
"Investing in solid virtual tools is essential for effective collaboration."
"We exist to protect the time and headspace of everyone on the design team so they can focus more on their craft."
"Having everyone turn their cameras on during meetings fosters connection and engagement."
"I think investing in travel for teams is really impactful to help reduce feelings of isolation."
"Finding creative ways to integrate fun into team meetings can make a big difference in team morale."
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