Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Culture, DIBS & Recruiting
Gold
Thursday, June 10, 2021 • Design at Scale 2021
Share the love for this talk
Culture, DIBS & Recruiting
Speakers: Kurdin Bazaz , Liz Rytting and Alex Karr
Link:

Summary

The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!

Key Insights

  • ServiceNow prioritizes work-life balance with perks like half-day Fridays.

  • The company quickly adapted to remote work during the pandemic, providing support and home office allowances.

  • ServiceNow fosters an innovative culture reminiscent of startups due to its flexible structure.

  • Employees appreciate the company's commitment to listening to feedback.

  • ServiceNow's culture emphasizes creating a sense of belonging alongside diversity and inclusion.

  • The organization is actively involved in mentorship programs for underserved communities.

  • Regular social events and workshops promote team bonding and personal growth.

  • ServiceNow's values guide decision-making processes at all levels.

  • The company aims to improve diversity in hiring, achieving 37% representation in early career roles this year.

  • The interview process consists of three main steps: recruiter screen, hiring manager screen, and final presentation.

Notable Quotes

"The commitment to making work better for people isn't just for our customers, it's for our team members as well."

"ServiceNow is like a large enterprise company but with the creativity and connections you get from a startup."

"Half-day Fridays were implemented to help with the work-life balance during tough times."

"Our offices are undergoing remodels to provide a modern, collaborative environment."

"The best part of ServiceNow is definitely the people; they are willing to help and support each other."

"With diversity and inclusion, we want everyone to feel they belong, not just fit in."

"We've set a goal to hire at least 25% of our early career roles from demographics we want to represent better."

"The work we do at ServiceNow is challenging but also incredibly rewarding."

"We have social events every other week to build relationships and strengthen our culture."

"Being part of a growing company that still embraces innovation is a rare opportunity."

More Videos

Jacqui Frey

"What if part of our job was to remove the friction in the environment?"

Jacqui Frey

Flow and Superfluidity for Design Orgs

November 7, 2018

Laura Gatewood

"Everyone almost always knew one another's language in small communities historically."

Laura Gatewood Laine Prokay

Beyond Buzzwords: Adding Heart to Effective Slack Communication

September 23, 2024

Johanna Kollmann

"The product leadership doesn't see the value in research and they're thinking about shutting the research team down."

Johanna Kollmann

Insights-Driven Product Strategy: Get your Research to Count

December 6, 2022

Bria Alexander

"Take advantage of our sponsor sessions because they are really high quality and free."

Bria Alexander

Day 3 Welcome

September 25, 2024

Billy Carlson

"Don't limit yourself to creating everything yourself—take screenshots, combine them, and really explain what you're going for visually."

Billy Carlson

Ideation tips for Product Managers

December 6, 2022

Catherine Dubut

"It's easy to stay immersed in digital, but physical contexts matter immensely for designing multi-channel experiences."

Catherine Dubut

Bridging Physical and Digital Spaces: Approaches to Retail Service Design

March 18, 2021

Kim Holt

"At Salesforce, our values are at the core of what we do."

Kim Holt Emma Wylds Pearl Koppenhaver Maisee Xiong

A Salesforce Panel Discussion on Values-Driven DesignOps

September 8, 2022

Adrian Howard

"Talking about outcomes first helped question their previous experiences."

Adrian Howard

Sturgeon’s Biases

September 25, 2024

Asia Hoe

"Our work can't be evaluated in the same way that engineering work can."

Asia Hoe

Partnering with Product: A Journey from Junior to Senior Design

November 29, 2023