Summary
The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!
Key Insights
-
•
ServiceNow combines large enterprise stability with startup-like flexibility enabling creativity and cross-team connections, as Curtin explains.
-
•
Employees like Liz appreciate how ServiceNow listens and responds quickly to employee needs, such as instituting half-day Fridays during remote work.
-
•
Jen highlights the company’s support during the pandemic through flexible work schedules, home office allowances, and wellness perks.
-
•
Alex, new to ServiceNow, emphasizes the strong community and willingness of colleagues to support complex product learning.
-
•
ServiceNow’s design organization includes diverse roles collaborating to craft user experiences and internal team improvements.
-
•
The company is remodeling offices with modern furniture and collaboration spaces to foster engagement post-pandemic.
-
•
ServiceNow’s core values, called True North, are embedded in leadership expectations, career growth, and goal setting.
-
•
Their diversity, inclusion, and belonging strategy goes beyond typical D&I by ensuring everyone feels they truly belong, bringing their whole selves to work.
-
•
ServiceNow’s CEO launched a five-point DIDB plan focusing on workforce training, community partnerships, and recruiting to increase representation.
-
•
Recruitment at ServiceNow involves a staged virtual process including recruiter and hiring manager screens and a final presentation with multiple panelists.
Notable Quotes
"I love that it is a larger enterprise company but still with a little bit of the pros that you get from having a startup where things are not too structured."
"The company created a new perk that allows us to have half day Fridays to help with work life balance."
"The transition to work from home went really well and employees felt supported with flexible schedules and wellness allowances."
"The people here want to be here. They want the company and customers to succeed and to change the world."
"You don’t feel like it’s a huge corporate burden company, nor a crazy fast startup. It feels authentic and committed."
"You can be yourself here. If you want to have tattoos, you can have tattoos and show them."
"Our values are baked into our career ladders and leadership expectations — they guide everything we do."
"Belonging means you feel safe to express your voice and show up as your true self without hesitation."
"We set a goal to hire at least 25% of early career roles from underrepresented demographics. This year we reached 37%."
"Our interview process has just three steps: recruiter screen, hiring manager screen, and a final panel presentation day."
Or choose a question:
More Videos
"Starting with a blank spreadsheet forces you to think through your system very deeply, connecting feature changes to financial impacts."
Giff ConstableFinancial fluency for product leaders: AMA with Giff Constable
April 11, 2024
"We are designing how the assistant is trying to reason, moving from scripting responses to orchestrating the AI's cognitive process."
Kritika YadavOptimizing AI Conversations: A Case Study on Personalized Shopping Assistance Frameworks
June 10, 2025
"If our body doesn’t feel safe, or we can’t share emotions, we won’t be able to think or do work effectively."
Alla WeinbergHow to Build and Scale Team Safety
January 8, 2024
"Everyone knew tech was changing the world and we all had this peak at how amazing the web was going to be."
Harry Brignull Mark Leiser Robert StribleyBeyond Clicks and Tricks: Why deceptive design has grown into a regulatory faultline
January 16, 2026
"Corporate design maturity is the level that businesses incorporate design thinking into their overall ways of working."
Kit UngerTheme 2: Introduction
June 10, 2021
"Most teams want to build for 50, 100 people and migrate years of data instead of starting small."
Sofia QuinteroBeyond Tools: The Messy Business of Implementing Research Repositories
March 10, 2022
"The hardest part is changing the measure of success from output to outcomes, specifically changes in customer behavior."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"Our aspirations and anxieties are our users and messages, our passions and pet peeves."
Kit Unger Lada GorlenkoTheme 3 Intro
June 10, 2022
"I resist premature optimization of tagging and structure; I want to be 80% there rather than perfect and distracted."
Jorge ArangoThe Best of Both Worlds: How to Integrate Paper and Digital Notes (1st of 3 seminars)
April 5, 2024
