Summary
The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!
Key Insights
-
•
ServiceNow combines large enterprise stability with startup-like flexibility enabling creativity and cross-team connections, as Curtin explains.
-
•
Employees like Liz appreciate how ServiceNow listens and responds quickly to employee needs, such as instituting half-day Fridays during remote work.
-
•
Jen highlights the company’s support during the pandemic through flexible work schedules, home office allowances, and wellness perks.
-
•
Alex, new to ServiceNow, emphasizes the strong community and willingness of colleagues to support complex product learning.
-
•
ServiceNow’s design organization includes diverse roles collaborating to craft user experiences and internal team improvements.
-
•
The company is remodeling offices with modern furniture and collaboration spaces to foster engagement post-pandemic.
-
•
ServiceNow’s core values, called True North, are embedded in leadership expectations, career growth, and goal setting.
-
•
Their diversity, inclusion, and belonging strategy goes beyond typical D&I by ensuring everyone feels they truly belong, bringing their whole selves to work.
-
•
ServiceNow’s CEO launched a five-point DIDB plan focusing on workforce training, community partnerships, and recruiting to increase representation.
-
•
Recruitment at ServiceNow involves a staged virtual process including recruiter and hiring manager screens and a final presentation with multiple panelists.
Notable Quotes
"I love that it is a larger enterprise company but still with a little bit of the pros that you get from having a startup where things are not too structured."
"The company created a new perk that allows us to have half day Fridays to help with work life balance."
"The transition to work from home went really well and employees felt supported with flexible schedules and wellness allowances."
"The people here want to be here. They want the company and customers to succeed and to change the world."
"You don’t feel like it’s a huge corporate burden company, nor a crazy fast startup. It feels authentic and committed."
"You can be yourself here. If you want to have tattoos, you can have tattoos and show them."
"Our values are baked into our career ladders and leadership expectations — they guide everything we do."
"Belonging means you feel safe to express your voice and show up as your true self without hesitation."
"We set a goal to hire at least 25% of early career roles from underrepresented demographics. This year we reached 37%."
"Our interview process has just three steps: recruiter screen, hiring manager screen, and a final panel presentation day."
Or choose a question:
More Videos
"We need to think of ourselves as strategic leaders who know customer needs better than anyone in the organization."
Nicole Aleong Michaela Mora Prayag Narula Brianna SylverWhat UX research can learn from other research practices [Advancing Research Community Workshop Series]
September 14, 2023
"Please don’t chop off that engine until the new one is built because you are not the only one on this plane."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"An accessible product is not only the right thing to do, it’s also good for business."
Erin WeigelReal-world lessons to improve your conversion rates
June 26, 2024
"Let’s lead with curiosity, govern with integrity, and courageously transform the landscape of design operations."
Changying (Z) ZhengNavigating Innovation with Integrity
September 25, 2024
"Democratization was never something that happened to research. It was something I chose to design to make work for my team."
Dagmara KukawkaTiny team, moonshot impact: Democratizing research across continents
March 10, 2026
"Assistive technology is a tool; we need to make sure we enable that tool to do its job."
Elana Chapman Li Wen Huang Divyen Sanganee Annabel WeinerGetting started with accessibility research
February 20, 2025
"Our hypothesis was we could create better product faster with more eyes looking at the problem, not just product."
Iain McMaster IHan ChengDesign and Product: from Frenemy to Harmony
November 29, 2023
"If you’re amazing at your job but no one listens to your research or design, does it really have impact?"
Ian SwinsonDesigning and Driving UX Careers
June 8, 2016
"People form habits on software that become efficient, so they naturally resist changes that force new habits."
Paula BachImproving Legacy Software: How Much Better Does it Have to Be?
March 11, 2022
