Summary
You may be familiar with desktop screen readers like JAWS, and desktop voice control like Dragon Naturally speaking. You might know about WCAG, and popular automated testing tools for your websites. But what about mobile apps? How do accessibility techniques apply on the touch screen? As the entire world moves mobile first, your accessibility strategy needs to adapt. In this talk, we’ll introduce you to some of the changes that managing mobile-first accessibility correctly requires. We’ll cover some of the most popular assistive technologies on mobile, give you tips for automated and manual testing of your mobile apps, warn you of some of the pitfalls to watch for, and help you bring your mobile accessibility strategy to the next level.
Key Insights
-
•
Mobile accessibility should be prioritized over desktop because many users are mobile-first, making it critical for Civic design.
-
•
Mobile devices have built-in, free, and mature accessibility features like VoiceOver, TalkBack, screen magnification, voice control, and live captions.
-
•
Starting accessibility efforts on mobile can be easier and more effective than retrofitting from desktop accessibility.
-
•
Mobile’s smaller screens encourage simpler interfaces that reduce cognitive overload for users with ADHD or other cognitive challenges.
-
•
Mobile offers unique capabilities like biometric authentication, accurate GPS, and real-time voice dictation that improve accessibility beyond desktop.
-
•
Mobile operating systems integrate browsers and assistive technologies in a way that simplifies testing and replicability for developers.
-
•
Desktop accessibility tools vary widely and may require expensive licenses, complicating testing and user experience consistency.
-
•
Mobile’s centralized app stores simplify security and updates, which benefits users who are less tech-savvy or cognitively challenged.
-
•
Engaging people with disabilities early and throughout product development leads to better accessibility outcomes.
-
•
Mobile accessibility enables people with disabilities who may only have access to mobile devices to participate fully in digital services.
Notable Quotes
"Accessibility doesn’t stop at the desktop just because you’ve made your desktop website accessible."
"If you request the mobile website on desktop it usually works better than requesting the desktop website on mobile."
"Apple really premiered mobile accessibility in a very exciting way with the iPhone 3GS and VoiceOver."
"Both iOS and Android have built-in screen magnification and voice control that don’t require extra software."
"Live captions on mobile can caption not only audio on the device but sounds and speech in the real world around you."
"Mobile screens can be angled and positioned easily, which helps if you struggle with glare or neck positioning."
"Simpler interfaces on mobile are an accessibility win for users with ADHD or cognitive challenges."
"On desktop, users pick varying assistive tools, making replicability of experience difficult; on mobile, the assistive tech is tightly integrated and versioned."
"Mobile app crashes give more detailed feedback and user metrics than desktop browser crashes."
"If you haven’t done accessibility work yet, it makes sense to get started on mobile because you already have the tools in your pocket."
Or choose a question:
More Videos
"Moving into law felt like starting over, but reframing it as a UX challenge made it manageable."
Chelsey GlassonExit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change
December 17, 2025
"AI is pretty good at finding semantic patterns among codes after human researchers have done the initial coding."
Laura KleinHuman vs. machine: Testing AI’s ability to synthesize and analyze research
March 11, 2026
"Doing no harm is a core tenet of user experience research, whether or not you are trained in IRB processes."
Dr. Jamika D. BurgeBroad Strokes: Connecting Design, Research, and AI to the World Around Us
June 7, 2023
"If you’re not inspired and motivated, you cannot connect the dots across functions for a seamless customer experience."
Iram ShahClosing Keynote: The View from the Top
June 4, 2019
"Designers can help by asking how today’s policies and choices will impact people and environment decades from now."
Alicia D. JohnsonDisasters and the 21st Century
December 10, 2021
"The era of 100-page reports is ending because we simply can’t produce them fast enough at scale."
Lija Hogan Milan Mijatovic Sam Proulx Louis RosenfeldThree Years Out: Perspectives on the Near-Term Future of User Research
March 15, 2024
"Children are advanced in design topics like UX because they see them in their everyday apps and games."
Sofía Delsordo Kassim VeraPublic Policy for Jalisco's Designers to Make Design Matter
December 8, 2021
"I’m just trying to get the kid a coat, I don’t need it on my resume."
Ron BronsonDesign, Consequences & Everyday Life
November 18, 2022
"Marketing and strategy are part of design – that’s the nature of design thinking."
Richard BuchananCreativity and Principles in the Flourishing Enterprise
June 15, 2018
