Summary
DesignOps isn’t just about scaling teams—it’s about scaling experiences too. This talk explores how we designed an intentional, end-to-end designer journey that helped our design org grow fast without sacrificing culture, clarity, or connection. Over the past few years, we faced the intense challenge of adapting to aggressive, continuous scaling. As our design org at Commencis grew rapidly—from a humble team to over 70 Designers and Researchers—it became clear that headcount and tooling alone weren’t enough. So I collaborated with lots of stakeholders to produce our process diagrams, templates, artifacts for our design org, as well as frameworks, guidelines, and rituals. And right now, we have a sane leadership, nearly happy team members, and again nearly well-organized processes and documentation. You’ll hear real-life examples—from co-created processes to meaningful rituals and systems that helped us scale fast and stay human. This talk is for DesignOps leaders, team builders, and anyone designing for sustainable org growth in a remote-first world.
Key Insights
-
•
Design ops centers on caring for designers through intentional systems rather than just fixing immediate problems.
-
•
Rapid post-pandemic scaling exposed the need to redesign onboarding, hiring, and connection mechanisms to prevent burnout and cultural drift.
-
•
Mapping the designer’s entire journey helps reveal operational needs and highlights moments requiring empathy and support.
-
•
A well-structured candidate experience with clear guidance and transparent feedback increases talent attraction and retention.
-
•
Collaborative design roundtables and co-creation with leads improved onboarding clarity and fostered shared ownership.
-
•
Competency mapping combined with individual and team growth plans guides development and hiring decisions effectively.
-
•
Creating team rituals and social sessions sustains belonging and recognition, vital for culture through rapid growth.
-
•
Integrating AI competency as a 'patch' into existing skill matrices prepares designers to embrace technological disruption.
-
•
Designers are innovating by building no-code AI tools and plugins, showing how new tech democratizes design workflows.
-
•
Design ops must continuously foresee future challenges and create environments that keep teams adaptable, human, and resilient.
Notable Quotes
"Design ops is a way to care for the people who design."
"We must not only fix today’s problem but also foresee what the future holds to build the best playground for our teams."
"How might we scale fast without losing our culture, our clarity and stay human?"
"Designers should not be left to figure things out alone as we grow faster."
"Sustainable teams require visible shared growth paths; designers’ growth should be supported, not accidental."
"Many times when planning to hire, we first assess our team competencies to identify the necessary talent."
"Designers should have a sense of belonging too. They should be having fun while learning and working."
"Artificial intelligence is reshaping our workflows. Our roles are shifting."
"We created AI OKRs allowing our team members to experiment and then share their findings with the team."
"Tomorrow of design ops belongs to those who lead with foresight into designs and designers future, to stay human and resilient."
Or choose a question:
More Videos
"If we think about accelerating learning velocity, it's about creating specific altitudes of research questions to answer for the organization."
Jen Cardello Dr. Shadi Janansefat Alex WrightCurating insight: Strategies for integrating knowledge across research functions
March 11, 2025
"Prioritization work is a political process, and politics are hard to do in technology."
Mark Interrante Harry MaxAI for Prioritization (3rd of 3 seminars)
July 11, 2024
"People remember beginnings and ends of experiences better than the middle."
Dan WillisEnterprise Storytelling Sessions
June 14, 2018
"You have to go from being able to deliver a message in three bullets and then turn around in the next moment and deliver a massive service blueprint or customer journey."
John CutlerOxbows, Rivers, and Estuaries: How to navigate the currents of change (without burning out)
December 3, 2024
"Failure is easy but recovery is really hard. Naming your feelings and sharing them is key to resilience."
Tutti TaygerlyVideconference: How to Work with Difficult People with Tutti Taygerly
June 25, 2020
"Everyone bounces off this at first, but you just have to start, be humble, and get better with practice."
Giff ConstableFinancial fluency for product leaders: AMA with Giff Constable
April 11, 2024
"Mobile interaction with gestures and touch was revolutionary for accessibility."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
September 8, 2022
"We’re in the business of solving problems. It really takes a village to do it the right way for the right people at the right time."
Dr. Jamika D. Burge Jemma Ahmed Chris GeisonBridge Building across Research Disciplines
August 26, 2021
"People were more likely to explain their thought process and just more context around the particular situation of their org."
Tara TresselInvestigating qualitative depth of AI-moderated interviews
March 10, 2026
