Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Rest in Peace Fly-in-fly-out Design
Gold
Thursday, June 9, 2022 • Design at Scale 2022
Share the love for this talk
Rest in Peace Fly-in-fly-out Design
Speakers: Amy Brana Stuart
Link:

Summary

When global travel shut down, Viamo had a dilemma: how would they meet their users? For almost a decade, Viamo has worked with communities around the globe building products for people with limited access to technology. They operate in over 40 countries and their staff comprises workers based in 19 different time zones. Learn how the Viamo team has become better designers, more equitable practitioners, and better positioned as a company by adopting a “Human Centered Design Approach”, skilling up their in-country teams, and working with a network of local design researchers.

Key Insights

  • Design should focus on user needs before jumping to solutions.

  • Building closer relationships with local communities enhances design outcomes.

  • Prioritize humane approaches over extractive research practices that treat users as mere data sources.

  • Involve local designers to ensure methods are culturally relevant and context-specific.

  • Using technology is not just about travel; remote engagement can yield deep insights.

  • Ownership of user data is crucial; organizations should act as stewards of information.

  • Training internal staff can create a culture of human-centered design.

  • Compensation for research participation fosters trust and acknowledges users' contributions.

  • Documentation and continuous feedback loops can drive improvement in design practices.

  • Sustainable practices, reducing travel, can lead to stronger local connections.

Notable Quotes

"This program was really successful in proving people’s lives because it was based in deep community organizing."

"We had to find other ways of working and we attempted as best we could to reach our users by phone."

"We need to cut down on flights, we need to cut down on our carbon emissions."

"Extractive research treats users as sources of data instead of partners in your work."

"People are saying you think we're dirty... so we adopt and say make sure that you're doing your interviews outside."

"Building follow-up into your work plans is a really important step."

"Your work is largely project or feature-based, and that's where continuity suffers."

"It’s our responsibility to share openly and build trust with our users."

"Nothing is ever finished. Everything is a living document."

"You have an opportunity to help your organization see themselves as part of a broader community."

More Videos

Sheryl Cababa

"We're often looking at symptoms rather than digging down to solve for root causes."

Sheryl Cababa Alexis Oh

Thinking in systems to address climate with Sheryl Cababa

June 12, 2024

Louis Rosenfeld

"AI needs to learn more about UX and all the craft areas that are part of it."

Louis Rosenfeld Billy Carlson Jon Fukuda Maria Taylor

How AI will Change DesignOps Tooling

October 3, 2023

Kelly Dern

"The majority of consumers say that it's important that the companies they buy from actively promote diversity inclusion."

Kelly Dern

AI as a Design Partner: How to Get the Most Out of AI Tools to Scale Your Process

October 3, 2023

Ariel Kennan

"A community-focused design process empowers local voices."

Ariel Kennan

Theme Two Intro

November 17, 2022

Dave Malouf

"Design Ops is like a nebula trying to become a star; we still have a long way to go."

Dave Malouf Meredith Black Farid Sabitov

The Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)

February 17, 2022

Sarah Rink

"You have to measure twice because you can only cut once in remote research."

Sarah Rink

Remote User Research: Dos and Don'ts from the Virtual Field

June 11, 2020

Sam Proulx

"Mobile devices generally offer fewer distractions because of their smaller screens, aiding users with cognitive challenges."

Sam Proulx

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

September 8, 2022

Wyatt Hayman

"We initially set up panels in ten different markets with a focus on proportionality."

Wyatt Hayman

Global Research Panels

August 8, 2020

Elizabeth Churchill

"Time management in collaboration is more than just meeting deadlines."

Elizabeth Churchill

Exploring Cadence: You, Your Team, and Your Enterprise

June 8, 2017