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Theme 2: Introduction
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Thursday, June 10, 2021 • Design at Scale 2021
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Theme 2: Introduction
Speakers: Kit Unger
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Summary

In the session titled 'Tools for Success in Enterprise Design', the speaker discusses the complexities involved in creating products within enterprise design, emphasizing the necessity to balance scalability, efficiency, and quality. Highlighting the importance of designing for diverse user archetypes with varying goals, the speaker addresses challenges such as resource limitations, quality compromises, and different maturity levels of design practices within organizations. By cultivating a high level of corporate design maturity, businesses can improve financial performance, customer experience, and employee satisfaction. The day’s agenda promises insights into maintaining alignment among teams, fostering creativity across the workforce, and prioritizing user needs to generate innovative solutions that enhance the overall user experience.

Key Insights

  • Scaling enterprise design requires a focus on quality and efficiency.

  • Design needs to accommodate multiple user archetypes with diverse goals.

  • Corporate design maturity is linked to better business performance.

  • High organizational design thinking maturity leads to superior customer experiences.

  • Resource challenges often leave design teams overextended.

  • Quality is frequently compromised under pressure to deliver quickly.

  • Designers are underrepresented in teams, leading to potential quality issues.

  • A strong corporate culture of design attracts talent and fosters employee happiness.

  • Successful design solutions must integrate accessibility and security.

  • Companies should aim beyond incremental improvements to meaningful innovations.

Notable Quotes

"Thank you so much for that wonderful introduction, Priya."

"By the end of the day, you'll walk away with concrete practical methods, tips and inspiration."

"We are typically designing products to solve really complex issues."

"Corporate design maturity is the level that businesses incorporate design practices into their overall ways of working."

"Companies that have high organizational design maturity perform better financially."

"Design teams have more work than they can handle."

"Quality is often the last priority when teams are pressured."

"These problems are common but they don’t have to stand in the way of delivering valuable products."

"I’m excited about the line up we have today because the speakers will talk about the mindset needed for excellence."

"Keep people at the center of your work so you can create inspired solutions."

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