Summary
In her talk, Sarah Campari Miller highlights the significance of inclusion and accessibility within design operations, particularly in her role at Intel. She explains how involvement from people with disabilities in project teams can lead to more accessible products, thus saving time and costs associated with fixing accessibility issues later in the product lifecycle. By establishing the 'accessibility flywheel,' a model where each action builds momentum for the next, Sarah emphasizes the interconnections between improving workplace environments and creating accessible products. She advocates for integrating more discussions about disability inclusion and accessibility into design practices and suggests that everyone involved in product development should familiarize themselves with terminologies surrounding disability. Sarah encourages attendees to engage with the provided talks to enhance their understanding and implementation of inclusion in their designs, positioning it as a valuable aspect of their careers.
Key Insights
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Inclusion and accessibility are core to design ops responsibilities.
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The accessibility flywheel model shows how inclusion leads to better business outcomes.
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Engaging disabled individuals on teams helps catch issues early and reduces costs.
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Making products accessible aligns with legal requirements and corporate missions.
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Improved workplace accessibility aids in recruitment and retention of disabled employees.
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Understanding the language of disability is crucial for meaningful discussions in design.
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Learning frameworks for inclusion enhances product design processes.
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The impact of design ops extends beyond products to influence organizational culture.
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Continued education on inclusivity should be a priority for all design professionals.
Notable Quotes
"I'm one of the lucky ones. I have not lost my job this year."
"Accessibility issues are crucial at every stage of product development."
"When you're fixing an accessibility bug in production, that's exponentially more expensive than if you were to catch it during the design process."
"Making more accessible products helps us fulfill our corporate mission of improving the lives of people."
"Design ops impacts both how we make products and the workplace we create."
"It's our responsibility to improve the flywheel between a better workplace and better products."
"Everyone should read 'Demystifying Disability' by Emily Lidow."
"Get comfortable learning the language that you need to talk about these difficult topics."
"These talks will help give you the frameworks to start integrating inclusion in your processes."
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