Summary
How can design operations professionals measure success when we can’t always measure or control the results? Sometimes, even our best efforts don't lead to the outcome we expected, but that doesn’t mean the work wasn’t valuable. I believe positive feedback from stakeholders always outweighs vanity metrics. In this talk, I’ll share the core behaviors the Design & Research Operations team at Wise uses as the foundation for how our team operates. These behaviors focus on how we show up for the people we serve, for each other and importantly, for ourselves. They ultimately determine our focus and help us build trust while we deliver a positive change for the Design & Research environment across Wise. Finally, you’ll hear what we learned from a three-month experiment where we aimed to measure ourselves against these behaviors, rather than just measuring the results of our efforts. Join us as we dive into team psychology and explore why the right behaviors might actually matter more than metrics from final outcomes.
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