Summary
How do we build genuine relationships with our cross-functional partners? How does that improve decision-making and build honest collaboration? We do it by building our trust muscle! Start by assuming good intentions, and then truly involve everyone in the design process. Working together builds trust and fosters strong relationships. And the more trust we build, the more we are able to have healthy debates, prompting us to better and better solutions. Because we trust that we all want the same results, we can be clear and direct with each other, and finally, we can be brutal prioritizers because we’ve spent a lot of time building our relationships. Trust is magic!
Key Insights
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Building genuine relationships enhances decision-making and collaboration.
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Trust among team members leads to better solutions.
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Assuming good intentions is essential in resolving conflicts and disagreements.
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Innovative ideas often emerge from healthy debates and discussions.
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Effective communication requires understanding your audience's perspective.
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Utilizing diverse skills within a team can enrich problem-solving.
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Feedback should be viewed as a gift that fosters growth and improvement.
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Encouraging personal connections creates a positive workplace culture.
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Bringing your whole self to work strengthens team bonds and relationships.
Notable Quotes
"The key is trust, but it's about genuine relationships."
"Disagreement doesn't equal a flaw in character."
"Letting people know you care is the best thing you can do."
"The best idea can lose if you haven't involved your stakeholders."
"Friendships make the office a safe, happy, fun place to be."
"Assume good intentions, it's really hard work."
"Feedback isn't about liking, it's about solving problems."
"Debate isn't a bad thing; it pushes boundaries."
"People outside your design organization are also making design decisions."
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