Cleaning Up Our Mess: Digital Governance for Designers
Summary
The Internet and Web have reached a tipping point. We’re now witnessing the surfacing of harmful patterns and norms that we designed—often unintentionally—into our products, services, and communities, and the world we live in. Designers who work in the enterprise are, like their peers in startups and big dotcoms, vulnerable and culpable and need to consider some big questions: How well do we manage our data? How inclusive are our development practices? How broadly and deeply do we think about the impact of what we build and deploy before we scale it for our customer base? We need to move forward with intent. We need to govern our digital spaces. A necessary first step towards that goal involves designers examining—with honesty and introspection—our role in the creation of what’s online. The World Wide Web is nothing more than the accumulation of what digital makers have put there. We made this mess, and we need to talk about how we are going to clean it up. Digital governance expert Lisa Welchman will reflect on how 25 years of passionate and agile web development got us where we are today, and the consequences of the lack of self-governance by the digital maker community. She will show us a path forward from this mess, outlining questions we can ask and steps we can take to govern better what we have created and what we will create in the future.
Key Insights
-
•
Digital governance is fundamentally about decision making and organizational responsibility, not just tools or workflows.
-
•
Many digital governance failures stem from unclear ownership of strategy, policy, and standards within organizations.
-
•
Collaborative governance involves multiple levels: core strategy teams, distributed content makers, working groups, and community contributors.
-
•
External vendors often deepen digital silos if not properly integrated into governance frameworks.
-
•
Governance can be designed to enable speed and innovation, not just control or restriction.
-
•
The internet and digital technologies undergo a lengthy maturation cycle similar to historic technologies like automobiles.
-
•
Algorithmic biases often reflect organizational biases; fixing algorithms requires fixing institutions.
-
•
Proactive digital safety can be conceptualized like crash-test dummies for online systems, focusing on inclusivity, morality, and safety.
-
•
Participation in internet and web governance organizations like W3C or the Internet Society is crucial but underutilized by digital professionals.
-
•
Generosity and sharing cultures, as exemplified by the development of the three-point seatbelt, are critical for progressing digital governance.
Notable Quotes
"People can have the same values and ideas but if you don’t tune them properly, you just don’t get what you want."
"Digital governance is about who’s supposed to make the decision, not what the decision is."
"Governance isn’t the byproduct of a project; digital is a system you have to design and iterate continuously."
"You can’t expect people to comply with standards if you don’t know who they are."
"Your external vendors may not have your organizational best interests at heart because it’s not their business model."
"Governance frameworks can facilitate whatever pace or style of work an organization wants."
"Every bad thing that can happen in the real world can now happen on the internet — and every good thing too."
"Human biases are the real problem behind algorithmic bias because organizations embed those biases first."
"We are the fix — everything online is made by people, so we can change it together."
"Governance participation isn’t optional if you want to avoid reactive impositions down the line."
Or choose a question:
More Videos
"In government, the org chart really matters – it influences who talks to whom and who gets to interface."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"The hardest skill to recruit for is someone who can consult and ask the right questions to uncover what the request really is."
Janelle EstesUX Research Trends
January 28, 2021
"The confident tone built into these tools may be one of the more problematic features of Gen AI."
Trisha Causley[Demo] Complexity in disguise: Crafting experiences for generative AI features
June 5, 2024
"True consent means forms and processes designed for human understanding, not just organizational legal protection."
Matt Bernius Rachael Dietkus, LCSW Aditi Joshi Alba VillamilLearnings from Applying Trauma-Informed Principles to the Research Process
March 10, 2022
"One thing all the industries we interviewed have in common is a reliance on PDFs and printing."
Sharon BautistaTime to Make the Donuts: How User Research Helped Bridge Disparate Teams
January 8, 2024
"Democratization helps free up researchers by shifting ad hoc research to others."
Lija HoganDoing more with more: Lessons from the Front Lines of Democratization
March 9, 2022
"They had accidentally created a gaping void between the functionality they were producing and the needs of the people who depended on it."
Dan WillisFilling the Void
November 7, 2018
"A really strong book has to be designed as a journey with a consistent voice guiding the reader."
Louis RosenfeldCoffee with Lou: Should You Write a (UX) Book?
March 7, 2024
"Knowledge is not only intended for human consumption, it is meant for human action."
Ren PopeBuilding Experiences for Knowledge Systems
June 6, 2023
