Summary
Design Ops and Research Ops teams are essential to design and research, providing strategic perspective as they solve problems and remove blockers. In this session, we review the shared functions of these two teams, focusing on Knowledge Management. We will talk about the rise and fall of research repositories in the ReOps space, outline the lessons learned, and present a way forward: a knowledge management system for both Design and Research - created and managed by Ops.
Key Insights
-
•
Effective communication and collaboration are essential in UX operations.
-
•
Understanding the problem space before choosing a tool is critical for success.
-
•
Explicit knowledge can be categorized into static and dynamic types for better management.
-
•
Repositories should serve both researchers and stakeholders to avoid silos.
-
•
Not all learnings are captured in research reports, leading to loss of insights.
-
•
A UX repository should not only be about organization but also knowledge management.
-
•
Viewing UX outputs as business assets enhances their perceived value.
-
•
Different knowledge types require tailored management strategies.
-
•
Connected knowledge fosters design intelligence and drives business decisions.
-
•
Building a cohesive UX ops model enhances collaboration and operational efficiency.
Notable Quotes
"I'm a knowledge management specialist in UX."
"Not all stakeholders would adopt those tools."
"The repository isn't the solution to your problem, it's actually knowledge management."
"Research insights and audience segments are valuable resources."
"Once we start thinking about our outputs as business assets, it changes our perspective."
"Different types of knowledge require different types of solutions."
"Design intelligence is currently a missing component of business intelligence."
"We need our research and design ops teams to join forces."
"The time we spend trying to find something is a huge time saver."
"Knowledge is visible, organized, and accessible."
More Videos
"I came from Atlanta, and I know I saw a bunch of y'all on the flights here."
Jacqui FreyFlow and Superfluidity for Design Orgs
November 7, 2018
"We need meaningful and connective communication to thrive as individuals and as a species."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"Don't underestimate the skills you already have and how you can teach others."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"If you have a question for a specific speaker, every talk is going to have a thread associated with them."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Designing for an edge case can benefit everyone."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"The most underutilized asset in a retail environment is the store employees themselves."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Creating intentional moments for connection is essential for a geographically distributed team."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"When you experience problems with different disciplines, keep Sturgeon's biases in mind."
Adrian HowardSturgeon’s Biases
September 25, 2024
"We learned to better work more synchronously as opposed to having a meeting for everything."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
