Summary
Design Ops and Research Ops teams are essential to design and research, providing strategic perspective as they solve problems and remove blockers. In this session, we review the shared functions of these two teams, focusing on Knowledge Management. We will talk about the rise and fall of research repositories in the ReOps space, outline the lessons learned, and present a way forward: a knowledge management system for both Design and Research - created and managed by Ops.
Key Insights
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Effective communication and collaboration are essential in UX operations.
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Understanding the problem space before choosing a tool is critical for success.
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Explicit knowledge can be categorized into static and dynamic types for better management.
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Repositories should serve both researchers and stakeholders to avoid silos.
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Not all learnings are captured in research reports, leading to loss of insights.
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A UX repository should not only be about organization but also knowledge management.
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Viewing UX outputs as business assets enhances their perceived value.
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Different knowledge types require tailored management strategies.
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Connected knowledge fosters design intelligence and drives business decisions.
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Building a cohesive UX ops model enhances collaboration and operational efficiency.
Notable Quotes
"I'm a knowledge management specialist in UX."
"Not all stakeholders would adopt those tools."
"The repository isn't the solution to your problem, it's actually knowledge management."
"Research insights and audience segments are valuable resources."
"Once we start thinking about our outputs as business assets, it changes our perspective."
"Different types of knowledge require different types of solutions."
"Design intelligence is currently a missing component of business intelligence."
"We need our research and design ops teams to join forces."
"The time we spend trying to find something is a huge time saver."
"Knowledge is visible, organized, and accessible."
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