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Theme 1 Intro
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Wednesday, December 8, 2021 • Civic Design 2021
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Theme 1 Intro
Speakers: Charlotte Lee
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Summary

At the inaugural Civic Design Conference, curators welcomed participants from around the world, highlighting the culmination of a yearlong effort to define the impact of civic design. This gathering aims to foster a community of civic designers committed to service in government and beyond. With an array of speakers lined up, including Christian based from Denmark, the conference is structured to explore various perspectives on civic design's breadth and depth. Attendees will hear stories focused on inclusivity, digital service delivery improvements, and the collaboration across designers and government entities. The event is framed as a shared journey, emphasizing that both success and failure in civic design contribute to growth and community reliance. This collaborative work is aimed at creating a more equitable, accessible, and joyful society.

Key Insights

  • Civic design requires extensive collaboration and interdependence among diverse stakeholders.

  • Human-centered design principles are central to achieving accessibility and equity in civic projects.

  • Failure is often a part of the civic design process that can lead to growth and improvement.

  • The conference showcases stories that emphasize the real-world impacts of civic design on communities.

  • Inclusivity should be a priority in digital service delivery, particularly in the wake of crises like COVID-19.

  • Designers in government can drive significant changes in policy and service delivery processes.

  • Community engagement is vital for effective civic design and addressing local challenges.

  • Empathy in design can transform services for marginalized populations.

  • Different cities can learn from each other's experiences in establishing design interventions.

  • Sustainable change in civic design requires ongoing support and building on existing work.

Notable Quotes

"Let’s get started on day one, a convention of friends and colleagues bringing ideas and projects."

"We are all working towards a shared vision of an accessible, equitable future."

"Each of our talks today aims to unlock a new perspective on civic design."

"Truly, there is no destination. There is only the journey in the work to improve the world."

"All of us who do this work know that failure is as important as success in our journeys."

"Design thinking can help solve pressing societal issues effectively."

"Our stories are a mosaic depicting designers tackling complex problems with creativity and empathy."

"Collaboration brings out the best in us and is essential in civic design efforts."

"It is not just about doing this work because it’s fun; it is about making real change."

"The progress we make as civic designers has the potential to sustain and extend beyond ourselves."

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