Summary
At the inaugural Civic Design Conference, curators welcomed participants from around the world, highlighting the culmination of a yearlong effort to define the impact of civic design. This gathering aims to foster a community of civic designers committed to service in government and beyond. With an array of speakers lined up, including Christian based from Denmark, the conference is structured to explore various perspectives on civic design's breadth and depth. Attendees will hear stories focused on inclusivity, digital service delivery improvements, and the collaboration across designers and government entities. The event is framed as a shared journey, emphasizing that both success and failure in civic design contribute to growth and community reliance. This collaborative work is aimed at creating a more equitable, accessible, and joyful society.
Key Insights
-
•
Civic design requires extensive collaboration and interdependence among diverse stakeholders.
-
•
Human-centered design principles are central to achieving accessibility and equity in civic projects.
-
•
Failure is often a part of the civic design process that can lead to growth and improvement.
-
•
The conference showcases stories that emphasize the real-world impacts of civic design on communities.
-
•
Inclusivity should be a priority in digital service delivery, particularly in the wake of crises like COVID-19.
-
•
Designers in government can drive significant changes in policy and service delivery processes.
-
•
Community engagement is vital for effective civic design and addressing local challenges.
-
•
Empathy in design can transform services for marginalized populations.
-
•
Different cities can learn from each other's experiences in establishing design interventions.
-
•
Sustainable change in civic design requires ongoing support and building on existing work.
Notable Quotes
"Let’s get started on day one, a convention of friends and colleagues bringing ideas and projects."
"We are all working towards a shared vision of an accessible, equitable future."
"Each of our talks today aims to unlock a new perspective on civic design."
"Truly, there is no destination. There is only the journey in the work to improve the world."
"All of us who do this work know that failure is as important as success in our journeys."
"Design thinking can help solve pressing societal issues effectively."
"Our stories are a mosaic depicting designers tackling complex problems with creativity and empathy."
"Collaboration brings out the best in us and is essential in civic design efforts."
"It is not just about doing this work because it’s fun; it is about making real change."
"The progress we make as civic designers has the potential to sustain and extend beyond ourselves."
















More Videos

"We can use design tools to facilitate conversations that challenge the status quo."
Jennifer Strickland Lesley-Ann NoelFireside Chat: How Design Addresses a World on Fire
March 18, 2022

"Iteration is the golden rule of design; no design is ever perfect."
Jaime CreixemsBest Practices when Creating and Maintaining a Design System
June 7, 2023

"Understanding trauma means recognizing that it's a response to experiences that overwhelm an individual."
Uday Gajendar Rachael Dietkus, LCSW Dr. Dawn Emerick Dawn E. Shedrick, LCSWLeading through the long tail of trauma
July 13, 2022

"Half of the trust signals tested had a statistically significant positive effect on overall trust in Thumbtack."
Katie HansenExperimental research: techniques for deep, psychology-driven insights
March 12, 2025

"Who is missing that could help us make our paths more frictionless?"
Dave MaloufTheme 3: Introduction and Provocation
January 8, 2024

"Change can be harnessed to our advantage, rather than seen as a sign of weakness."
Jeff SussnaWhat DesignOps Can Learn From DevOps
November 6, 2017

"Different activities have different appropriate cadences."
Dave MaloufClosing Keynote: Amplify. Not Optimize.
October 24, 2019

"It’s important to reflect on how participation can lend itself to different stages of the research process."
Sarah FathallahA Typology of Participation in Participatory Research
March 28, 2023

"We need a mixture of perspectives to capture the complexities of the environments we research."
Alba VillamilStereotyped by Design: Pitfalls in Cross-Cultural User Research
March 30, 2020