Summary
This session focuses on innovative design approaches that blend digital experiences with physical public environments, covering sectors like transportation, education, child welfare, and social services. Speakers share strategies and tools to handle the blurred boundaries between online and offline worlds. The day includes exploring how future artifacts can inspire desired societal changes. Notably, past conference speakers will reflect on key learnings gathered from the community, particularly from Slack discussions. The conference concludes with Amara Spence’s keynote on designing for liberation and rehearsing freedom, emphasizing imagination-driven creation of better societal worlds.
Key Insights
-
•
Digital and physical public spaces are increasingly integrated, requiring new design approaches.
-
•
Artifacts representing the future help designers envision and live desired social changes.
-
•
Applications extend beyond tech industries into transportation, education, childcare, and social services.
-
•
Community reflections and synthesis during the conference add valuable insights to design discussions.
-
•
Slack channels during the conference serve as active spaces for engagement and idea exchange.
-
•
Designing for liberation involves imagining and rehearsing freedom to build desired worlds.
-
•
Physical public spaces function as design materials, not just backdrops or contexts.
-
•
Blurring lines between digital and public life challenges traditional service design models.
-
•
The conference structure encourages dialogue across different domains and past experiences.
-
•
Ending on a hopeful, imaginative note with Amara Spence inspires continued innovation in design.
Notable Quotes
"Designing services increasingly span these blurred lines between our digital and public worlds."
"We use artifacts from the future to help us envision and live in the changes we hope to see."
"Physical public spaces themselves become a design material to work with."
"Transportation, education, child care, and social services are key areas for these design approaches."
"Past speakers from this conference will dedicate time for reflection and synthesis."
"We’ve seen reflections from you all through Slack throughout the conference."
"Amara Spence will close with a keynote about designing for liberation and the rehearsal of freedom."
"This day continues threads heard in previous days, now focused on physical public spaces."
"We want to bring our imaginations to building the worlds that we want."
"It’s sure to end the conference on a high note."
Or choose a question:
More Videos
"Breaking research down to simple plans, like a clear list of questions, helps demystify the process for new researchers."
Ned Dwyer Emily Stewart James WallisThe Intersection of Design and ResearchOps
September 24, 2024
"There are lots of little mushroom patches of design sprouting up, but they're disconnected and not sharing."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"Blockchain apps aren’t located in one country or jurisdiction, making legal enforcement of accessibility laws difficult."
Sam ProulxTo Boldly Go: The New Frontiers of Accessibility
November 18, 2022
"User experience is not like the sauce you put on your steak to make it taste better. It is the actual protein within the steak."
Vasileios XanthopoulosA Top-Down and Bottom-Up Approach to User-Centric Maturity at Scale
January 8, 2024
"Younger visitors are nearly twice as likely to engage with digital chat or help but are less satisfied afterward."
Andrew Custage Michael MallettThe Digital Journey: Research on Consumer Frustration and Loyalty
March 29, 2023
"Democratization is not about researchers losing jobs. It’s about increasing learning velocity and impact."
Marjorie Stainback Kelsey KingmanTransforming Strategic Research Capacity through Democratization
October 24, 2019
"Work gets done through our relationships, and that becomes more true the higher you go in your career."
Alla WeinbergCross-Functional Relationship Design
December 6, 2022
"Sometimes the loudest voices dominate, but asynchronous collaboration helps give quieter voices a chance to speak."
Jerome “Axle” BrownHow to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
March 11, 2021
"Embrace diversity and create belonging means everyone feels they truly belong, not just fit in."
Jen Crim Jess Quittner Saritha Kattekola Alex Karr Gurbani PahwaCulture, DIBS & Recruiting
June 11, 2021
Latest Books All books
Dig deeper with the Rosenbot
What role do personal financial and family pressures play in deciding to leave or return to tech?
How can service design artifacts like customer journey maps risk becoming just check-box exercises?
How can visualization techniques demonstrate the measurable impact of behind-the-scenes service design work?