Civic Design 2022

Explore Civic Design 2022, a Rosenfeld Media event for UX, product design, research, and design leadership practitioners

Videos

November 16, 2022

Wednesday, November 16, 2022 • Civic Design 2022

Co-Designing New Power in Australia's Public Sector

Natalia Radywyl • Head of Research and Capability, Today

Wednesday, November 16, 2022 • Civic Design 2022

Accessibility: An Opportunity to Innovate

Sam Proulx • Accessibility Evangelist, Fable

Wednesday, November 16, 2022 • Civic Design 2022

That Quiet Little Voice: When Design and Ethics Collide

George Aye • Co-Founder and Director of Innovation, Greater Good Studio

Wednesday, November 16, 2022 • Civic Design 2022

Agile + User Experience: How to navigate the Agile landscape as an UX Practitioner

Chris Hodowanec • Director, Human Experience (HX) Practice, Softrams

Wednesday, November 16, 2022 • Civic Design 2022

Designing the Unseen: Enabling Institutions to Build Public Trust

Ed Mullen • Technical Program Director, Nava Public Benefit Corporation

Wednesday, November 16, 2022 • Civic Design 2022

D.E.A.R.R. Diaries (Discipline, Experience, Architecture, Reflection + Revolution)

Frances Yllana • Delivery Ops Lead
Ann Buechner • Director, Content Design, Coforma
Jess Jones • Director, Product Design, Coforma
Betsy Ramaccia • Director, Design Research, Coforma

Wednesday, November 16, 2022 • Civic Design 2022

Understanding the Strategy for Civic Design in a Complex City: Istanbul

Onur Kocan • Design Strategist, Studio Karun Inc.
Ayhan Ensici • Chair, Dept. of Industrial Design, Vice Dean at Kadir Has University, Director, MA in User Experience Design

Wednesday, November 16, 2022 • Civic Design 2022

Zero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late

Magdalena Zadara • Head of Product, DigitalService GmbH des Bundes

Wednesday, November 16, 2022 • Civic Design 2022

The First Fifty Years of Civic Design

Sha Hwang • COO, Nava Public Benefit Corporation

Wednesday, November 16, 2022 • Civic Design 2022

Theme One Intro

Kara Kane • Head of Profession for Design, Government Digital Service

Wednesday, November 16, 2022 • Civic Design 2022

Opening Remarks

Louis Rosenfeld • Founder, Publisher, & CEO, Rosenfeld Media
Bria Alexander • DesignOps Curator

November 17, 2022

Thursday, November 17, 2022 • Civic Design 2022

Let's Talk About Money

Chelsea Mauldin • Executive Director, Public Policy Lab

Thursday, November 17, 2022 • Civic Design 2022

Risk and Reward: How to Diversify the Field of Civic Innovators and Designers

Justin Entzminger • Innovation Practice Director, Bloomberg Center for Public Innovation at Johns Hopkins University
Terrance Smith • Bloomberg Public Innovation Fellow, Johns Hopkins University Bloomberg Center For Public Innovation
Tracy M. Colunga • Civic Engagement Director, Bloomberg Center for Public Innovation at Johns Hopkins University
Mai-Ling Garcia • Digital Practice Director, Bloomberg Center for Public Innovation

Thursday, November 17, 2022 • Civic Design 2022

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

Sam Proulx • Accessibility Evangelist, Fable

Thursday, November 17, 2022 • Civic Design 2022

Create a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts

Shawna Hein • VP of Design, Code for America (Former Ad Hoc)
Kevin Hoffman • Digital Services Expert, United States Digital Service

Thursday, November 17, 2022 • Civic Design 2022

A Civic Designer's Guide to Mindful Conflict Navigation

Sylvie Abookire • Service & Systemic Designer, Design Educator, and Coach
Susan Abookire • Assistant Professor at Harvard Medical School and Executive Coach at QMED Resources LLC
Caitlyn Nalder • Conflict Navigation Coach & Specialist, Caitlyn Nalder Consulting

Thursday, November 17, 2022 • Civic Design 2022

Becoming a Civic Designer: Making the Move from Private to Public Sector

Louis Rosenfeld • Founder, Publisher, & CEO, Rosenfeld Media
Lashanda Hodge • Managing Director of Customer Experience and Contact Center, GSA
Senongo Akpem • VP of Design & Research, Nava Public Benefit Corporation
Chris Hodowanec • Director, Human Experience (HX) Practice, Softrams

Thursday, November 17, 2022 • Civic Design 2022

Research is Only as Good as the Relationships You Build

Deirdre Hirschtritt • Qualitative Research Manager, Code for America
Cesar Paredes • Qualitative Researcher, Code for America
Marie Perrot • Senior User Researcher, Code for America

Thursday, November 17, 2022 • Civic Design 2022

Power to Heal: Civic Design in the Aftermath of Tragedy

Kyria Stephens • Director of Inclusion & Community Initiatives, The Buffalo Niagara Medical Campus
Marlon Kerner • Small Business Supporter, Entrepreneurs Forever

Thursday, November 17, 2022 • Civic Design 2022

Theme Two Intro

Ariel Kennan • Senior Fellow, Beeck Center for Social Impact + Innovation

Thursday, November 17, 2022 • Civic Design 2022

Opening Remarks

Bria Alexander • DesignOps Curator

November 18, 2022

Friday, November 18, 2022 • Civic Design 2022

Designing for Liberation, Rehearsing Freedom

Amahra Spence • Co-founder, Creative Director, MAIA

Friday, November 18, 2022 • Civic Design 2022

Sarah Auslander • CX Expert, Payoneer
Betsy Ramaccia • Director, Design Research, Coforma
Gordon Ross • Vice President and Partner, OXD

Friday, November 18, 2022 • Civic Design 2022

Why Ethics Can't Save Tech

Alexandra Schmidt • Author of Deliberate Intervention

Friday, November 18, 2022 • Civic Design 2022

Incremental Steps to Drive Radical Innovation in Policy Design

Sarah Auslander • CX Expert, Payoneer

Friday, November 18, 2022 • Civic Design 2022

Building Bridges Across Organizational Silos

Kristin Taylor • Director of Product Design, MBTA Customer Technology

Friday, November 18, 2022 • Civic Design 2022

Building Trust Through Equitable Research Practices

Lisa Spitz • Senior Designer/ Researcher, Nava Public Benefit Corporation
Nikki Brand • Designer/ Researcher, Nava Public Benefit Corporation

Friday, November 18, 2022 • Civic Design 2022

To Boldly Go: The New Frontiers of Accessibility

Sam Proulx • Accessibility Evangelist, Fable

Friday, November 18, 2022 • Civic Design 2022

Design, Consequences & Everyday Life

Ron Bronson • Design Leader & Strategist

Friday, November 18, 2022 • Civic Design 2022

Inspire Progress with Artifacts from the Future

Sarah Gallimore • Director of Design and Innovation, The Ohio State University

Friday, November 18, 2022 • Civic Design 2022

Theme Three Intro

Sarah Brooks • Human Interface Design, Apple

Friday, November 18, 2022 • Civic Design 2022

Opening Remarks

Bria Alexander • DesignOps Curator

Speakers

Quotes

"Design for the government was something you do to outsource web development, not for serious problems."

"When you design for the edges you get the middle for free."

"What is design’s relationship to power and privilege? Which humans do we center when we say human-centered design?"

"A smaller agile team may require less documentation but has less scope and velocity impact."

"The plumbing of government—the unseen systems, processes, people, and policies—are design opportunities too."

"Designers have long thought of themselves as heroes, but we had to unpack that conception."

"Prost's master plan imposed a heavy interventionist burden on the historical structure of the city."

"Only 50% of people in Germany interact with authorities online, compared to 80-90% in Nordic countries."

"Independence did not just mean performing duties without assistance. It meant a radical self-determination."

"I’ve worked with international counterparts through 30 calls with designers around the world."

"Go out the next three days as being part of this conversation rather than simply sitting back and being a consumer of information."

"How does the money we make align with our public sector values and make our organization the one we want to be?"

"Designers must mitigate risk for their projects, but they personally face bigger risks from failure."

"If you request the mobile website on desktop it usually works better than requesting the desktop website on mobile."

"Our digital experience group acts like hosts and planners making sure veterans sit down to a cohesive, inclusive meal, not just disparate dishes."

"When you step away as a conflict manager, the conflict often just reignites because the root issues aren’t addressed."

"My husband told me to Pace and Brace—I was pushing too hard and burnt out within a year and a half."

"Flour is the core structure of our relationships. Like gluten makes dough stronger, background research makes relationships stronger."

"When you add underinvestment, segregation, and poverty, you have a recipe for disaster."

"When I started, there were a few practitioners in the US, a small community, and now I see this growing network and community of practice."

"If you want to avoid time zone confusion, you can switch the conference schedule to your local time on the program page."

"All organizing is science fiction; it’s about the imaginations we choose to design from."

"Who creates the conditions for civic design to slow down? Can we afford to slow down? Can we afford not to slow down?"

"Standard design research looks for pain points, not harms, and harms often cannot be identified in typical user research."

"The mayor and CEO were concerned that if the city stepped in on early childhood education, they'd own it forever."

"No two transit riders are alike. No two transit trips are alike. No two service disruptions are alike."

"Every single thing that we would plan to say to the participant is spelled out in this interview guide to build transparency and trust."

"Accessibility used to be considered an inspiring hack, something available only to the lucky few."

"That friends is service experience in the 21st century."

"What if I said that this was actually the assignment: to write an essay using AI, helping students become familiar with translating their policy intent through AI?"

"We use artifacts from the future to help us envision and live in the changes we hope to see."

"Slack has over 650 people actively talking and sharing experiences right now."