Civic Design 2022

Civic Design 2022

Videos

November 16, 2022

Wednesday, November 16, 2022 • Civic Design 2022

Co-Designing New Power in Australia's Public Sector

Natalia Radywyl • Head of Research and Capability, Today

Wednesday, November 16, 2022 • Civic Design 2022

Accessibility: An Opportunity to Innovate

Sam Proulx • Accessibility Evangelist, Fable

Wednesday, November 16, 2022 • Civic Design 2022

That Quiet Little Voice: When Design and Ethics Collide

George Aye • Co-Founder and Director of Innovation, Greater Good Studio

Wednesday, November 16, 2022 • Civic Design 2022

Agile + User Experience: How to navigate the Agile landscape as an UX Practitioner

Chris Hodowanec • Director, Human Experience (HX) Practice, Softrams

Wednesday, November 16, 2022 • Civic Design 2022

Designing the Unseen: Enabling Institutions to Build Public Trust

Ed Mullen • Technical Program Director, Nava Public Benefit Corporation

Wednesday, November 16, 2022 • Civic Design 2022

D.E.A.R.R. Diaries (Discipline, Experience, Architecture, Reflection + Revolution)

Frances Yllana • Senior Manager, Design Operations, Coforma
Ann Buechner • Director, Content Design, Coforma
Jess Jones • Director, Product Design, Coforma
Betsy Ramaccia • Director, Design Research, Coforma

Wednesday, November 16, 2022 • Civic Design 2022

Understanding the Strategy for Civic Design in a Complex City: Istanbul

Onur Kocan • Design Strategist, Studio Karun Inc.
Ayhan Ensici • Chair, Dept. of Industrial Design, Vice Dean at Kadir Has University, Director, MA in User Experience Design

Wednesday, November 16, 2022 • Civic Design 2022

Zero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late

Magdalena Zadara • Head of Product, DigitalService GmbH des Bundes

Wednesday, November 16, 2022 • Civic Design 2022

The First Fifty Years of Civic Design

Sha Hwang • COO, Nava Public Benefit Corporation

Wednesday, November 16, 2022 • Civic Design 2022

Theme One Intro

Kara Kane • Head of Profession for Design, Government Digital Service

Wednesday, November 16, 2022 • Civic Design 2022

Opening Remarks

Louis Rosenfeld • Principal, Rosenfeld Media
Bria Alexander • DesignOps Curator

November 17, 2022

Thursday, November 17, 2022 • Civic Design 2022

Let's Talk About Money

Chelsea Mauldin • Executive Director, Public Policy Lab

Thursday, November 17, 2022 • Civic Design 2022

Risk and Reward: How to Diversify the Field of Civic Innovators and Designers

Justin Entzminger • Innovation Practice Director, Bloomberg Center for Public Innovation at Johns Hopkins University
Terrance Smith • Bloomberg Public Innovation Fellow, Johns Hopkins University Bloomberg Center For Public Innovation
Tracy M. Colunga • Civic Engagement Director, Bloomberg Center for Public Innovation at Johns Hopkins University
Mai-Ling Garcia • Digital Practice Director, Bloomberg Center for Public Innovation

Thursday, November 17, 2022 • Civic Design 2022

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

Sam Proulx • Accessibility Evangelist, Fable

Thursday, November 17, 2022 • Civic Design 2022

Create a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts

Shawna Hein • VP of Design, Code for America (Former Ad Hoc)
Kevin Hoffman • Digital Services Expert, United States Digital Service

Thursday, November 17, 2022 • Civic Design 2022

A Civic Designer's Guide to Mindful Conflict Navigation

Sylvie Abookire • Service & Systemic Designer, Design Educator, and Coach
Susan Abookire • Assistant Professor at Harvard Medical School and Executive Coach at QMED Resources LLC
Caitlyn Nalder • Conflict Navigation Coach & Specialist, Caitlyn Nalder Consulting

Thursday, November 17, 2022 • Civic Design 2022

Becoming a Civic Designer: Making the Move from Private to Public Sector

Louis Rosenfeld • Principal, Rosenfeld Media
Lashanda Hodge • Managing Director of Customer Experience and Contact Center, GSA
Senongo Akpem • VP of Design & Research, Nava Public Benefit Corporation
Chris Hodowanec • Director, Human Experience (HX) Practice, Softrams

Thursday, November 17, 2022 • Civic Design 2022

Research is Only as Good as the Relationships You Build

Deirdre Hirschtritt • Qualitative Research Manager, Code for America
Cesar Paredes • Qualitative Researcher, Code for America
Marie Perrot • Senior User Researcher, Code for America

Thursday, November 17, 2022 • Civic Design 2022

Power to Heal: Civic Design in the Aftermath of Tragedy

Kyria Stephens • Director of Inclusion & Community Initiatives, The Buffalo Niagara Medical Campus
Marlon Kerner • Small Business Supporter, Entrepreneurs Forever

Thursday, November 17, 2022 • Civic Design 2022

Theme Two Intro

Ariel Kennan • Senior Fellow, Beeck Center for Social Impact + Innovation

Thursday, November 17, 2022 • Civic Design 2022

Opening Remarks

Bria Alexander • DesignOps Curator

November 18, 2022

Friday, November 18, 2022 • Civic Design 2022

Designing for Liberation, Rehearsing Freedom

Amahra Spence • Co-founder, Creative Director, MAIA

Friday, November 18, 2022 • Civic Design 2022

Sarah Auslander • CX Expert, Payoneer
Betsy Ramaccia • Director, Design Research, Coforma
Gordon Ross • Vice President and Partner, OXD

Friday, November 18, 2022 • Civic Design 2022

Why Ethics Can't Save Tech

Alexandra Schmidt • Author of Deliberate Intervention

Friday, November 18, 2022 • Civic Design 2022

Incremental Steps to Drive Radical Innovation in Policy Design

Sarah Auslander • CX Expert, Payoneer

Friday, November 18, 2022 • Civic Design 2022

Building Bridges Across Organizational Silos

Kristin Taylor • Director of Product Design, MBTA Customer Technology

Friday, November 18, 2022 • Civic Design 2022

Building Trust Through Equitable Research Practices

Lisa Spitz • Senior Designer/ Researcher, Nava Public Benefit Corporation
Nikki Brand • Designer/ Researcher, Nava Public Benefit Corporation

Friday, November 18, 2022 • Civic Design 2022

To Boldly Go: The New Frontiers of Accessibility

Sam Proulx • Accessibility Evangelist, Fable

Friday, November 18, 2022 • Civic Design 2022

Design, Consequences & Everyday Life

Ron Bronson • Design Leader & Strategist

Friday, November 18, 2022 • Civic Design 2022

Inspire Progress with Artifacts from the Future

Sarah Gallimore • Director of Design and Innovation, The Ohio State University

Friday, November 18, 2022 • Civic Design 2022

Theme Three Intro

Sarah Brooks • Human Interface Design, Apple

Friday, November 18, 2022 • Civic Design 2022

Opening Remarks

Bria Alexander • DesignOps Curator

Speakers

Quotes

"In 2011, Australia was on the brink of both climatic disasters and a growing public demand for accountable governance."

"Disability is a normal part of the human experience"

"We mostly have something called BYOE, or bring your own ethics, in the design industry."

"It’s important to remember that even if one person performs multiple UX roles, they still require time just like any other specialist."

"Citizen satisfaction with federal services has significantly declined due to various systemic issues."

"Our journey reflects changes in design over time."

"It's necessary to have deep skills and qualified strategies to manage the identity of the city."

"We rank 26th in digital government despite being the fourth largest economy in the world."

"Civic Tech, 10 years in... is actually 10 years into a 50 year project."

"We're looking at the past 10 years and the next 10."

"Notice that I didn't say conference; I said a conversation."

"Our goal is to offer compensation that's fair, transparent, and generous."

"Creating an environment where failure is welcomed can enhance innovation."

"54% of people used mobile first in 2021 and that number is continuing to grow."

"For a good human-centered design to happen, you have to have access to the right humans."

"Our goals for today are to build awareness of ourselves in conflict and learn how your skills as designers can apply to that."

"You only you can set the pace; it will be your choice."

"Without good relationships, you won't get good data, and without good data, you won't have good project outcomes."

"Buffalo is known for originating chicken wings, but we're also known for being highly segregated."

"I'm regularly pleasantly surprised to see a deeper internal culture inside many governments."

"Everything you’re going to see at the conference is on the program page."

"Liberation is the only thing that not only repairs for past injustice."

"Always design a thing by considering your next largest temporal context."

"Harms often accrue at the societal level rather than to individuals."

"We learned that the importance of engaging stakeholders was critical to our success."

"No two transit riders are alike, and no two trips are the same."

"Our status as a public benefit Corporation means that our values and impact carry equal weight to our fiduciary responsibilities."

"Accessibility wasn't considered normal; it was an inspiring hack."

"Every aspect that we touch within experience has been designed in some way."

"What if I told you that Evan actually spent less than 15 minutes on the essay?"

"You'll hear from our speakers about the varied strategies and design approaches they're employing."

"On behalf of the curation team and Roosevelt media team, I want to thank our audience for your awesome support."