Summary
Today’s problems are often yesterday’s solutions—quick fix solutions often perpetuate the problem or circumvent them completely. How can we identify the right opportunities for DesignOps & ensure the processes or programs that emerge are successful? We’ll take a system-dynamics approach to map out the process, flows, and operational models of an organization. By combining this strategy and building technology that focuses on automation, orchestration, and measurement, we can achieve the speed, scale, and quality goals of any organization.
Key Insights
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Design ops requires understanding entire systems and their relationships, not just isolated problems.
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Automation can relieve designers and developers from administrative overhead, speeding up delivery.
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At Workday, design ops evolved from no formal processes to a multi-disciplinary team that bridges cross-functional groups.
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The design team often doesn’t own delivery pipelines but can influence them by collaborating and automating.
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Building tooling around natural workflows, not forcing processes around existing tools, drives productivity.
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Sharing responsibility across many teams can make accountability unclear; clarifying ownership accelerates improvements.
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Research operations benefits greatly from metadata indexing and automation to handle data security and GDPR compliance.
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Intentional planning and constant iteration help manage scaling design operations amidst rapid company growth.
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Integration with legal and information security teams is critical for managing research data effectively.
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Open sourcing in-house built tools can help the broader community and accelerate the evolution of design ops tooling.
Notable Quotes
"It’s difficult to break the rules when they’re not very clear or even there."
"We wanted to move fast, but in the right direction, not just anywhere for the sake of going there."
"Designers are now responsible for exactly what’s delivered, which is both empowering and dangerous."
"Automation lets designers focus on designing and developers on developing, not on administrative tasks."
"We built tools that integrate naturally with existing workflows, not the other way around."
"There was a lot of responsibility distributed across teams, and the design team didn’t own delivery pipelines."
"Our research data had to be trackable and compliant with GDPR, so we automated metadata extraction."
"We realized we could not just buy or build tools — intentional evaluation and overhead matter."
"No one just wakes up and decides to climb a mountain; every step is intentional and planned."
"By understanding our systems and being intentional about tools and processes, everyone benefits."
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