Accessible only to conference ticket holders.
Log in Create account Buy conference recordings
For 90 days after a conference, only paid ticket holders can watch conference videos. After that, all Gold members have access.
If you have purchased recording access and cannot see the video, please contact support.
Unpacking Uncomfortable Truths
Summary
What about how it might be impacting critical thinking or our ability to hold nuance. The space to sit with a question instead of prompting our way past it. The permission to not have an opinion on everything, immediately, publicly.
For so long, research has helped us hold contradictions, interrogate bias, and be comfortable not knowing yet. But in a world that increasingly rewards speed and certainty—where a new tool or update drops every hour—are those skills quietly under threat, and what does that mean for all of us?
This talk makes space for slightly uncomfortable truths: what it means to accept you can't be an expert in everything. What if you don't want to make AI your entire personality? How to stay authentic when everything sounds the same. How to look after yourself through layoffs and uncertainty. And why caring a little less about some things might be how to care more about what matters. Part coach, part design leader, part person who is deeply interested in humankind—I don't have this figured out. But I do believe these are the conversations we're not making enough space for. So, let's do that. Together.
More Videos
"You must remember this. A kiss is just a kiss. A sigh is just a sigh."
Susan Simon-DanielsWar Stories LIVE! Susan Simon-Daniels
March 30, 2020
"Printing is not sexy but it is absolutely vital."
Sharon BautistaTime to Make the Donuts: How User Research Helped Bridge Disparate Teams
January 8, 2024
"IIDX washing is when people replicate button by button and checkbox by checkbox, then claim better UX."
David Cronin Uday Gajendar Peter Morville Kendra ShimmellDiscussion
May 13, 2015
"We add value not by providing more data but by introducing critical thought, friction, and reflection into organizational insight-making."
Jemma Ahmed Megan Blocker Eduardo OrtizRedefining the research toolkit: Expanding methodologies for a changing world
March 12, 2025
"Collaboration during COVID was successful using tools like Miro to do remote whiteboarding and brainstorming across time zones."
George Hinchliffe Joy LiuDelivering Amazing Experiences
June 10, 2021
"What one government agency does often serves as the playbook for success at another."
Stefanie OwensOptimizing for Outcomes: Transformation Design in Systems at Scale
December 4, 2024
"I prefer techniques where individuals generate ideas quietly first, so their train of thought isn’t lost in group dynamics."
Steve Baty Richard Dalton Maria Giudice Harry MaxDiscussion
June 9, 2016
"Annotate in Figma dev mode lets you provide accessibility details that AI models will implement automatically."
Ryan Matthew Alex KurchevBridging Design and Code: AI-Powered Design System Integration
September 11, 2025
"The alternate to engaging with conflict is suffering quietly or accumulating conflict debt."
Laura WeissTurn Down the Heat: 3 Ways to Handle Conflict in the Moment
November 20, 2024
