Summary
While the use of design in government is on the rise, there is a question about whether this way of working in government can be sustained in the long-term. If you are interested in building design capacity in government, do you start with a dedicated team of experts, or with grassroots frontline staff? Using examples from city governments from around the world, this presentation will explore the pros and cons to each approach, its impact on sustainability, and the additional factors that help embed design in government (i.e.: senior leadership buy-in, dedicated resources, storytelling, measuring impact, etc.).
Key Insights
-
•
Civic design is expanding globally at all levels of government but emerged more recently in the public sector than private.
-
•
Denmark and Singapore are early national-level adopters of civic design practices.
-
•
The U.S. federal government institutionalized civic design starting with the 2013 OPM Lab, expanding through multiple innovation labs across agencies.
-
•
City governments are rapidly adopting civic design, with over 90 chief innovation officers in U.S. cities compared to just five in 2012.
-
•
Integrating civic design with complementary skills like behavioral economics and data analytics multiplies impact.
-
•
Measuring impact quantitatively helps build buy-in, reduce risk, and scale civic design projects effectively.
-
•
Telling stories that incorporate community voices and visuals builds empathy and sustains long-term support.
-
•
Training colleagues through project-based learning and informal sessions creates new advocates and scales civic design within governments.
-
•
Proactively engaging diverse government leaders and budget officers early helps secure sustainability amid political changes.
-
•
Moving quickly into prototyping helps overcome organizational impatience and maintains momentum from ideation to implementation.
Notable Quotes
"Design in government is growing at all levels around the world, but the public sector really only began using this approach in earnest about 10 to 15 years ago."
"Integrate additional innovation skills like data analytics and behavioral economics to amplify the power of design."
"Measuring impact is not just nice to have, it’s critical to hold ourselves accountable and to catalyze change at scale."
"Telling your story with visuals and resident quotes builds empathy and helps government stakeholders feel connected to the work."
"Build time into your project plan to capture your story at key milestones so you don’t lose critical elements."
"Teaching others through hands-on projects and training sessions creates long-term advocates and grows your design footprint."
"You have to plan ahead for sustainability; no one else will do it for you—you are your own best advocate."
"Bring government stakeholders out into the community so they can see and feel the problems firsthand and build empathy."
"Moving fast into prototyping helps keep momentum going beyond the fun ideation phase to actual implementation."
"As a contractor, use case studies and data-driven examples to paint the picture of what civic design can achieve even if you’re outside government."
Or choose a question:
More Videos
"Confidence is crucial — nobody wants to lose money or receive a product they can’t use, so unclear or unlabeled controls cause people with disabilities to give up faster."
Sam ProulxOnline Shopping: Designing an Accessible Experience
November 29, 2023
"If you think fossil fuel companies are going to help us solve this, then we probably have a very different idea of how this system works."
Max Gadney Andrea Petrucci Joshua Stehr Hannah WickesAssessing UX jobs for impact in climate
August 14, 2024
"Getting weird in Miro lets people play and connect remotely without pressure to prepare or present."
Shipra Kayan Tess DixonHow Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro
October 1, 2021
"We recommend pausing the focus on NPS score to coach behaviors that drive long-term customer relationships."
Bob Baxley Sara Asche Anderson Sharon Bautista Frank Duran Jamie Kaspszak Abbey Smalley Sylas SouzaTheme 4: Discussion
January 8, 2024
"When you’re passionate about a topic, you hear the song loudly in your head; the listener just hears clapping."
Janaki KumarInnovate with Purpose
June 14, 2018
"Creating an environment where people feel safe to try design helps build enthusiasm and psychological safety."
Lona MooreScaling Design Beyond Designers
June 11, 2021
"Plans tend to be worthless but the planning process is incredibly invaluable."
Giff ConstableFinancial fluency for product leaders: AMA with Giff Constable
April 11, 2024
"How might we empower communities to initiate, lead, and design solutions that impact them directly?"
Meghan Hellstern Joanne DongThe Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow?
December 10, 2021
"The more complex the task, the less likely it is to be successful with current AI."
Sarah BarrettAI in Real Life: Using LLMs to Turbocharge Microsoft Learn
February 13, 2025
