Summary
When messy systems become visible, performance follows. Legalese turns into service blueprints; enterprises are modeled end-to-end; teams rally around a single source of truth; and AI opportunities are mapped to real workflows. Our panelists will review the day’s case studies and unpack how to shift behavior, accelerate agreement, and keep metrics honest.
Upcoming events
Ask me anything – Authors of Service Design: From Insight to Implementation
Right horses for the right courses – how and when to democratize research
More Videos
"Emergence is a moral concept—it can be a good thing or a terrible thing that emerges from systems."
Luke Roberts Christian Bason, Ph.D. Amanda Woolley Ben ReasonPanel Discussion
December 4, 2024
"An experiment coach spends about 10 to 20 percent of their time helping the team change mindsets and actions."
Alissa BriggsHow to Coach Enterprise Experimentation
May 14, 2015
"What started off poorly but improved during the quarter is where all of the magic happened in retrospectives."
Indra KlavinsA Design Ops Girl in a Dev Ops World
October 23, 2019
"We mapped every individual journey on Google Earth attaching quotations and photographs to each location to represent human experiences."
Xenia Adjoubei Sean BruceEmpowering Communities Through the Researcher in Residence Program
March 29, 2023
"We need the serenity to accept things we cannot change and the courage to change what we can, and the wisdom to know the difference."
Robin Beers Sonja Bobrowska Mujtaba Hameed Josh MoralesHow to create actionable insight in the face of politics and silos [Advancing Research Community Workshop Series]
October 12, 2023
"There’s been a huge convergence because everybody’s got a mobile device now and expects a certain kind of experience."
Amy MarquezINVEST: Discussion
June 15, 2018
"If you’re invited to some meetings and not others, it makes all the difference."
Andy Polaine Lavrans LøvlieWhat is the role of service design in product-led organizations?
December 3, 2024
"Embedding inclusivity from the start through equitable research practices is essential."
Ariel KennanTheme 2 Intro
December 9, 2021
"In just 15 minutes, I extracted thousands of quotes and turned feedback into a strategic opportunity map in 30 minutes."
Savina HawkinsHarnessing AI in UXR: Practical Strategies for Positive Impact
March 26, 2024
