Key Insights

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  Meaningful change in large organizations often takes years and cannot be rushed with top-level sign-offs alone, as Marina experienced with a two-and-a-half-year journey.

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  Creators must be vigilant about the potential weaponization of their products, as illustrated by Mariah’s cautionary reference to Facebook’s API misuse and Cambridge Analytica.

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  Leadership buy-in is critical to establishing a culture that encourages ethical thinking and user-first approaches in tech and design work.

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  Middle management can be both a barrier and an opportunity in adopting design thinking and ethical frameworks, often requiring role and incentive realignment.

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  Small daily conversations about user impact and ethics can cumulatively lead to larger organizational changes over time.

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  Being the 'pain in the ass' who asks uncomfortable questions is necessary for healthy teams and organizational growth, though it requires strategic communication and coalition-building.

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  Organizations should not rely solely on buzzwords like 'design thinking' but focus on the core goal of doing right by users and stakeholders.

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  Organizational change benefits from understanding what drives individuals within the system and aligning those motivations with ethical goals.

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  Personal responsibility is crucial as no one else will ensure ethical considerations are prioritized in technology creation.

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  Technology is easy relative to the challenge of managing people and cultures; empathy and care are essential for meaningful impact.

Notable Quotes