Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

War Stories LIVE! Q&A-Discussion
Gold
Monday, March 30, 2020 • Advancing Research 2020
Share the love for this talk
War Stories LIVE! Q&A-Discussion
Speakers: Steve Portigal , Susan Simon-Daniels , Tamara Hale and Randolph Duke II
Link:

Summary

User research war stories are stories about contextual user research and the inevitable mishaps that ensue. These stories are in turn bizarre, comic, tragic and generally astonishing. For a practice that is not always well-understood or trusted, there’s pressure for us to only speak to the successes, but examining the human messiness of this work can help develop our skills and our community. Steve Portigal will expand the always-growing collection of user research war stories by bringing three new stories to the Advancing Research stage.

Key Insights

  • Researchers often don't realize in the moment that they are experiencing a 'war story'; reflection typically happens later.

  • Sharing war stories helps communicate the unpredictable and human nature of field research to business stakeholders expecting speed and metrics.

  • Writing war stories down as narratives, not just as bullet points, preserves richer, deeper lessons over time.

  • The tension between fast business needs and slow, qualitative research requires researchers to consciously quiet external pressure to focus on humans.

  • War stories reveal the importance of flexibility and adaptability during research, as plans often change rapidly in the field.

  • Encouraging researchers to document challenges creates a shared culture and helps build professional resilience.

  • Some underrepresented groups may develop heightened adaptability due to the need to navigate complex social dynamics, which can be a professional asset.

  • War stories can be used as interview tools to assess coping strategies, vulnerability, and experience in senior researcher candidates.

  • Authenticity and vulnerability in story sharing foster trust and community among researchers.

  • Storytelling bridges the gap between qualitative insights and stakeholders who typically value quantitative data.

Notable Quotes

"I was very conscious of what I perceived might be impatience from stakeholders watching the interview."

"You have to deliberately quiet that noise in your head and focus on humans in a world of humans."

"As soon as I started writing stories down, more memories came back from all over my research career."

"You don’t have to have a moral to the story; just capture it for now and maybe the lesson comes later."

"In the moment, it felt really uncomfortable, and I never thought I’d want to share that with anyone."

"Mixed methodologies illustrate the richness of our profession, showing the value of different types of research."

"Someone who thinks a study will run perfectly every time probably isn’t very experienced or realistic."

"Sharing war stories helps illustrate the necessity of flexibility and being present in the moment."

"There’s a double-edged sword for minorities who must adapt socially; it brings both burden and power."

"Reliance on foundational basics applies whether you’ve been a researcher for two months or twenty years."

Ask the Rosenbot
Amy Brana Stuart
Rest in Peace Fly-in-fly-out Design
2022 • Design at Scale 2022
Gold
Brenna Fallon
Learning Over Outcomes
2019 • DesignOps Summit 2019
Gold
Rachael Dietkus, LCSW
Trauma-Responsive Design: Reimagining the Future of Design Now
2021 • Civic Design 2021
Gold
Bria Alexander
Theme Two Intro
2022 • DesignOps Summit 2022
Gold
Jilanna Wilson
Distributed DesignOps Management
2019 • DesignOps Community
Devon Powers
Imagining Better Futures
2022 • Advancing Research 2022
Gold
Sara Logel
Your Colleagues are Your Users Too
2023 • Advancing Research 2023
Gold
Jennifer Bolduc
What's involved with getting people back to work?: A panel discussion
2021 • DesignOps Community
Elizabeth Churchill
Exploring Cadence: You, Your Team, and Your Enterprise
2017 • Enterprise Experience 2017
Gold
Alëna Iouguina
Designing Systems at Scale
2018 • DesignOps Summit 2018
Gold
Jorge Arango
AI as Thought Partner: How to Use LLMs to Transform Your Notes (3rd of 3 seminars)
2024 • Rosenfeld Community
Jill Fruchter
Inconvenient Insights: The Researcher's Role is to Stay Curious
2023 • Advancing Research 2023
Gold
Ben Reason
Making the system visible: The fastest path to better decisions
2025 • Advancing Service Design 2025
Gold
Dominique Ward
The Most Exciting Time for DesignOps is Now
2022 • DesignOps Summit 2022
Gold
Chris Moses
Stretching the Definition of DesignOps with Product Development
2018 • DesignOps Summit 2018
Gold
Luca Rager
Empowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch
2021 • DesignOps Summit 2021
Gold

More Videos

Kate Towsey

"Building ecosystems of interconnected tools that work seamlessly is crucial for modern, fast-moving organizations."

Kate Towsey Basel Fakhoury Oren Friedman Graham Gardner

Participant Recruitment and Management Tools

March 12, 2026

Alëna Iouguina

"Successful operations must have well laid out and transparent process documentation but that process must become invisible in its application."

Alëna Iouguina

Designing Systems at Scale

November 7, 2018

Sofia Quintero

"You cannot brute force your way into engagement; it just doesn’t happen."

Sofia Quintero

Beyond Tools: The Messy Business of Implementing Research Repositories

March 10, 2022

Bria Alexander

"It’s energy management, not time management — listen to yourself rather than comparing your output to others."

Bria Alexander Laura Gatewood Corey Long Daniel Orbach Laine Prokay Deanna Smith

The Big Question about Resilience: A panel discussion

September 23, 2024

Jon Fukuda

"Our ability to articulate design’s value will pave the way for change or leave us stalled in the status quo."

Jon Fukuda

Theme 3 Intro

September 25, 2024

Jennifer Kong

"We saw documentation time reduced by 64% after six months of using the AI tool."

Jennifer Kong

Journeying toward AI-assisted documentation in healthcare

June 5, 2024

Shipra Kayan

"Private mode in Miro lets you get the most variety of input by making contributions anonymous."

Shipra Kayan

Make your research synthesis speedy and more collaborative using a canvas

January 24, 2025

Harry Max

"Balancing the right versus the right now is key when moving things forward under urgency."

Harry Max Jim Meyer

Prioritization for Leaders (2nd of 3 seminars)

June 27, 2024

Janaki Kumar

"There is still so much work to be done: from dealing with climate change, protecting wildlife, rebuilding infrastructure, feeding the world, ending disease."

Janaki Kumar

Innovate with Purpose

June 14, 2018