Summary
Let's talk about design careers--and about doing design work under the influence of just the right amount of caffeine. These Compass design leaders guide you through a discussion of a day in the life of product designers at a fast-growing enterprise. And they'll also talk about their journeys getting there. Hear about design and career opportunities in a technology company that is bringing meaningful disruption to real estate. See what it's like to design beautiful productivity tools for real estate agents and an industry that seems to thrive on complexity. Get insight into how your own career path is reflected in the many paths that lead to good product design.
Key Insights
-
•
Compass design teams rely heavily on continuous user research involving real estate agents who provide honest and crucial feedback.
-
•
Working on Compass’s listings product involves balancing backend complexity with frontend clarity to meet agent expectations shaped by competitors.
-
•
The design system team must keep components consistent and updated across web, iOS, and Android platforms, while serving multiple internal design stakeholders.
-
•
Real estate agents vary widely in workflow preference, from pen-and-paper methods to advanced software, requiring flexible and simple-to-use design solutions.
-
•
Compass supports significant career transitions internally, such as moving from content strategy to product design, with leadership encouragement.
-
•
Remote work at Compass is enabled by flexible scheduling, cross-time-zone collaboration, and active efforts to maintain team culture and personality, like music leagues and creative team activities.
-
•
Design leadership at Compass actively supports both professional growth and personal well-being, offering mentorship, career advice, and creative challenges to keep morale high.
-
•
Imposter syndrome is common among Compass designers but is addressed openly through peer mentorship and a culture of collaboration rather than competition.
-
•
Many Compass product designers have non-traditional backgrounds such as architecture, marketing, or content strategy, enriching the diversity of design approaches.
-
•
The fast-paced startup environment at Compass allows designers to promote ideas, iterate quickly, learn from failures, and see direct impact on the product and users.
Notable Quotes
"I’m on the listings team, where accuracy and speed of update are paramount because our agents rely on that information every day."
"The agents are brutally honest with their feedback, which helps us prioritize features that actually matter to them."
"Working with designers as stakeholders means we get very direct, point-blank feedback, which makes design decisions more efficient."
"Our biggest competitor is really pen and paper because many agents still prefer tactile methods for managing their work."
"Compass gave me a one-month runway to transition from content strategist to product designer, and that support was incredible."
"Architecture is like the original UX because it’s all about user experience and how people move through a space, which relates to how we design products."
"At IBM, projects felt like following a recipe, but at Compass, I can promote my ideas and see how they work, which is very satisfying."
"Kate Dixon proactively checked on me during COVID and even started a daily movement challenge to keep us connected and healthy."
"Imposter syndrome feels universal here; even senior designers share that every project starts with feeling like you’ve forgotten how to do your job."
"The culture here is not competitive; people openly share their work, ask for feedback, and genuinely help each other grow."
Or choose a question:
More Videos
"I believed we could do more — more for the company, customers, stakeholders, and ourselves if we had more agency."
Nalini KotamrajuResearch After UX
March 25, 2024
"If you want to go fast, go alone; if you want to go far, go together."
Dean BroadleyNot Black Enough to be White
January 8, 2024
"If you’re not doing the work of addressing your own pain, you won’t be effective in helping others."
Denise Jacobs Nancy Douyon Renee Reid Lisa WelchmanInteractive Keynote: Social Change by Design
January 8, 2024
"Failure isn’t discouraging; it’s an opportunity to learn and improve your approach."
Kim Fellman CohenMeasuring the Designer Experience
October 23, 2019
"Design helps build capital and seek comfort, which draws in the most powerful."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022
"Sometimes alignment work isn’t enjoyable, but it’s part of the job for design system success."
Nathan CurtisBeyond the Toolkit: Spreading a System Across People & Products
June 9, 2016
"Compass is a pretty frank place where people feel safe to speak their minds, even at leadership levels."
Greg PetroffThe Compass Mission
March 10, 2021
"Traditional design thinking and human-centered design rarely take localized nuances and global trends into account."
Chloe Amos-EdkinsA Cultural Approach: Research in the Context of Glocalisation
March 27, 2023
"We brought all the user journeys together with UX designers, content designers, product owners — it wasn’t just analytics and research in isolation."
Mackenzie Cockram Sara Branco Cunha Ian FranklinIntegrating Qualitative and Quantitative Research from Discovery to Live
December 16, 2022
