Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Money is not an evil thing. Creative people should accept that money is okay."
John MaedaMaking Sense of Enterprise UX
June 9, 2016
"It was not the remote tools that were the challenge, but getting people to focus."
Niko LaitinenAdaptable Org Design for Resilient Times
June 10, 2021
"Find out what motivates your engineering partners and tie your project goals to that motivation."
Dawn ResselFull-Stack User Experiences: A Marriage of Design and Technology
June 9, 2016
"It pains me to say, one of the tools they were using was MS Paint."
Elena Naids Liza McRuerThe Power of Difficult Conversations: A Case Study on How We Introduced Design Ops in the Federal Government Space
October 2, 2023
"What if we actively taught the model how to break down and analyze queries like a skilled salesperson would?"
Kritika YadavOptimizing AI Conversations: A Case Study on Personalized Shopping Assistance Frameworks
June 10, 2025
"Empathy narrows rather than widens; it spotlight focuses us and blinds us to others outside of it."
Cassini Nazir Meah LinThe Dangers of Empathy: Toward More Responsible Design Research
March 27, 2023
"You can't heal your way out of death or oppression by reforming oppressive systems; you can only do so by dismantling those systems."
Matt Bernius Sarah Fathallah Hera Hussain Jessica Zéroual-KaraTrauma-informed Research: A Panel Discussion
October 7, 2021
"Leadership is about being a transparent umbrella, shielding teams from chaos while keeping them informed."
Ted NewardTheme 4: Enterprise Organizational Journey
June 4, 2019
"Respect, trust, and alignment helped us feel empowered and comfortable talking about anything."
Ruzanna RozmanGetting in Flow with Your Team
January 8, 2024