Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"You can’t convince any organization into having some great user experience by saying it would be nice for it to be simpler."
Fredrik MathesonFirst-time users, longtime strategies: Why Parkinson’s Law is making you less effective at work – and how to design a fix.
June 8, 2016
"Soft skills doesn’t always represent active listening, so we updated to be more specific."
Laine Riley ProkayHow DesignOps can Drive Inclusive Career Ladders for All
September 30, 2021
"Power users would right click and open listings in new tabs to keep their place in search results."
Erin WeigelReal-world lessons to improve your conversion rates
June 26, 2024
"Today's problems come from yesterday's solutions."
Sheryl CababaLiving in the Clouds: Adopting a Systems Thinking Mindset
June 6, 2023
"Science doesn’t just check truth; it has to win hearts and minds."
Lin NieWhen Thought-worlds Collide: Collaborating Between Research and Practice
March 10, 2021
"We reduced the time to approve consent forms from two weeks to minutes through modular content and legal collaboration."
Phil HeskethDesigning Accessible Research Workflows
September 29, 2021
"I’ve created dedicated personas in the bots, like a chief of staff and lead developer, to keep roles clear."
Christian CrumlishThe Pygmalion Effect: In Which a Vibe Coding Experiment Becomes a Million Lines…
August 14, 2025
"Adaptive capacity is a fractal pattern visible at individual, team, organization, and societal levels."
Jen BriselliLearning is the north star: service design for adaptive capacity
November 19, 2025
"We must talk like business people, not just designers."
Stephen PollardClosing Keynote: Getting giants to dance - what can we learn from designing large and complex public infrastructure?
November 7, 2017