Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"I want to see us running companies that prize curiosity over confidence, making decisions based on users’ unmet needs rather than business assumptions."
Chris GeisonWhat is Research Strategy?
March 11, 2021
"Nudges are not a magic wand; they can help but need to fit within a larger system and behavioral pathway to truly work."
Amy BucherHarnessing behavioral science to uncover deeper truths
March 12, 2025
"The answers that they gave you are the questions you need to ask people you interview."
Holly ColeUnderstanding Experiences: When you have to do more than work
November 8, 2018
"When you hit the bottom, that’s where creativity flourishes and it’s time to iterate, evolve, and redesign."
Maria GiudiceBecoming a Changemaker by Leading with Design
March 29, 2023
"Retrospectives are a great place to have direct, kind conversations that come from caring."
Daniel OrbachZero to One: Co-Creating Operating Models with your Team
September 23, 2024
"Building in interruptions exponentially increases the accuracy of the findings."
Marc Majers Tony TurnerInterrupted UX - Add A Dose of Reality To Usability Testing
March 11, 2022
"A story lets people assign the meaning that's powerful to them and then think about the decisions they need to make and align."
John CutlerThe Alignment Trap
November 29, 2023
"Survey tools are no longer just survey tools; the boundaries between categories are increasingly blurry."
Aleksandra Korczynska Caroline Jarrett Justyna ParmeeSurvey Tools
March 12, 2026
"Researchers need to harness their unique voice to cut through the noise in our increasingly fluid landscape."
Eduardo OrtizTheme 3 Intro
March 13, 2025