Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"The product leadership really doesn’t see the value in research and they’re thinking about shutting the research team down."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"Use tools that present your work visually and professionally because grounded-looking research is taken more seriously."
Nathan ShedroffDouble Your Mileage: Use Your Research Strategically
March 31, 2020
"We began exploring the state of civic design across local, state, provincial, and national levels."
Sarah BrooksTheme 3 Intro
December 10, 2021
"Establish success measures that show how content strategy contributes to design ops beyond individual projects."
Natalie DunbarDesignOps and Content Strategy: Envisioning the Future Together
October 1, 2021
"Most people listen to 250 words per minute; I often listen at 400 to 800 words per minute."
Sam ProulxDesigning For Screen Readers: Understanding the Mental Models and Techniques of Real Users
September 30, 2021
"Almost half of UX teams reported budgets are unchanged despite increased demand for UX."
Dana Bishop2022: The Year UX Demonstrates its Business Impact
March 11, 2022
"Service design fundamentals carry over nicely: pragmatism, evidence, building assets, and iterative relationships."
Kyle GodbeyNon-linear service design for complex adaptive systems
December 10, 2025
"Connectivity and communication across organizational silos like product, marketing, and sales is key to advancing research impact."
Chris Geison Jemma AhmedWhat's Next for Research?
June 17, 2021
"We have to push every button, pull every lever, tackle ethics at individual, collective, and systemic levels."
Cennydd BowlesResponsible Design in Reality
June 9, 2021
