Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Communication is nourishment for you and your teams, not just sustenance."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"You have to ask who the 'we' is in the room, because often the communities you're designing for aren't represented or understood there."
Tricia WangThe most popular design thinking strategy is BS
January 27, 2022
"Stakeholders are users too; the product we’re sharing is the research and learnings for their decision-making."
Sara LogelYour Colleagues are Your Users Too
March 29, 2023
"The biggest challenge is how to facilitate casual conversations that aren’t work process focused in a virtual world."
Meredith Black Elyse HornbacherBuilding Community and Common Trends to Look for in 2021
December 17, 2020
"Design ops is often seen as a cost unit, which makes showing business value even more critical."
Bassel Deeb Will OsbornDo More With Less: Equip and Lead Design Orgs Through Adversity
October 2, 2023
"Authority comes from being willing to go where your audience cannot because of danger or expertise."
Margot BloomsteinFostering Trust in Your Brand and Beyond
March 12, 2020
"We often talk about our customers, but we forget the other people involved: ourselves and our teams."
Lada GorlenkoTheme 3: Introduction
June 10, 2021
"Please read our code of conduct; we want to ensure everyone feels safe and respected in this community."
Bria AlexanderOpening Remarks
June 9, 2021
"Success is about not sacrificing quality, not about mere integration."
Sol MeszHands or Brains? How to Hire for Strategy, Strategically
January 8, 2024