Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Once you use Indigo.Design in Sketch or XD, you’re just a few clicks away from having a running Angular app based on our developer toolkit."
George Abraham Stefan IvanovDesign Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview (Part 1)
September 30, 2021
"Eye tracking is not the holy grail, but it’s an awesome method to understand what the user is thinking."
Jeff Ephraim Bander Ariane Rahn Philipp ReiterEye Tracking Gamechanger: Why Smartphone Eye Tracking will Revolutionize Your UX Research
March 11, 2022
"You can be yourself here. If you want to have tattoos, you can have tattoos and show them."
Kurdin Bazaz Liz Rytting Alex KarrCulture, DIBS & Recruiting
June 10, 2021
"We used virtual sketching where users could move components into spaces representing their actual workflows on the platform."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"The customer’s mental model is a bit different than your mental model and also different than the actual product."
Marc Majers Tony TurnerInterrupted UX - Add A Dose of Reality To Usability Testing
March 11, 2022
"The persona of a goalkeeper is helping to triage and prioritize strategy and work for the executive."
Isaac HeyveldExpand DesignOps Leadership as a Chief of Staff
September 8, 2022
"The focus is on helping the organization learn faster to make smart, human-centered decisions."
Jen Cardello Jennifer OttoLearning Velocity—The Insights Speedometer
September 16, 2021
"Don’t forget cars are fun—get behind the wheel and enjoy a road trip once in a while; UX is meant to enhance that experience."
James RamptonThe Basics of Automotive UX & Why Phones Are a Part of That Future
July 25, 2024
"The hardest part was losing my identity of being someone who works in tech after so many years."
Rachel GarbExit Interview #7: Facing a blank slate in retirement when constraints are all you’ve ever known
August 5, 2026