Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic

Gold
Friday, June 10, 2022 • Design at Scale 2022
Share the love for this talk
Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Speakers: Reginé Gilbert
Link:

Summary

Details to come.

Key Insights

  • Starting meetings or classes with a simple warm-up increases attentiveness and presence.

  • Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.

  • Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.

  • Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.

  • Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.

  • Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.

  • Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.

  • Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.

  • Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.

  • Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.

Notable Quotes

"I had you all do a warm-up before we started to help everyone be present and calm."

"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."

"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."

"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."

"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."

"Identity is not monolithic; policies should address layered experiences."

"It is not the responsibility of marginalized groups to do all the educating about their experiences."

"Listen is a skill that is not emphasized enough in leadership."

"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."

"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."

Ask the Rosenbot
Brad Orego
Bringing Customer Research to More Internal Teams
2022 • Advancing Research 2022
Gold
Sarah Auslander
Incremental Steps to Drive Radical Innovation in Policy Design
2022 • Civic Design 2022
Gold
Jemma Ahmed
Theme 2 Intro
2024 • Enterprise Experience 2020
Gold
Christopher Taylor Edwards
Design as a Team Practice, A Practical Guide to Cross-functional Collaboration
2021 • DesignOps Summit 2021
Gold
Dalia El-Shimy
So You've Got a Seat at the Table. Now What?
2020 • Advancing Research 2020
Gold
Renee Reid
Becoming a ResearchH.E.R (Highly Enterprise Ready)
2019 • Enterprise Experience 2019
Gold
Sam Proulx
Everything You Ever Wanted to Know About Screen Readers
2021 • Design at Scale 2021
Gold
Sam Proulx
Prototype Reviews, People With Disabilities, and You
2021 • Civic Design 2021
Gold
Louis Rosenfeld
Becoming a Civic Designer: Making the Move from Private to Public Sector
2022 • Civic Design 2022
Gold
Jane Reid
Self-care in User Research
2020 • Advancing Research Community
Matt Stone
Scaling Empathy, A Case Study in Change Management
2021 • Design at Scale 2021
Gold
Nicole Aleong
What UX research can learn from other research practices [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Carol Massa
Designing Health: Integrating Service Design, Technology, and Strategy to Transform Patient and Clinician Experiences
2024 • Advancing Service Design 2024
Gold
Patrick Boehler
Fishing for Real Needs: Reimagining Journalism Needs with AI
2025 • Designing with AI 2025
Gold
Bob Baxley
Leading with Design Operations Past and Present
2019 • DesignOps Community
Marieke McCloskey
User Science: Product Analytics & User Research
2021 • Advancing Research 2021
Gold

More Videos

Daniel J. Rosenberg

"If patients stop using the app because they’ve got their health under control, that’s like a dating app success — they got married, not that the app failed."

Daniel J. Rosenberg

Digital Medicine Design

September 26, 2019

Sam Proulx

"If you partner with grassroots organizations, they can help not only with recruiting but trust building and getting your name out there."

Sam Proulx

Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users

September 30, 2021

John Maeda

"The best leaders lead so quietly they barely exist. When their work is done people say we did it ourselves."

John Maeda

Making Sense of Enterprise UX

June 9, 2016

Sylvie Abookire

"Questioning assumptions invites the possibility that there are other reasons behind someone’s behavior that we haven’t considered."

Sylvie Abookire Susan Abookire Caitlyn Nalder

A Civic Designer's Guide to Mindful Conflict Navigation

November 17, 2022

Sam Proulx

"Screen reader users scored significantly lower in usability tests, reflecting the most effort in interpreting content."

Sam Proulx

SUS: A System Unusable for Twenty Percent of the Population

December 9, 2021

Kristen Honey

"Data is only as good as insights that come out of it and action."

Kristen Honey

"Let’s Talk About Data and Crisis”: Public Digital Service Delivery = Open Data + Human Centered Design

November 18, 2021

Caroline Vize

"We saw one insurance form took 14 minutes to fill, and that was longer than competitor journeys, helping identify a clear target for improvement."

Caroline Vize

The State of UX: Five Lessons from 2021 to Accelerate Digital Experience in 2022

March 9, 2022

Carol Scott

"Trauma changes the brain—it rewires the prefrontal cortex, amygdala, and hippocampus forever."

Carol Scott Melissa Eggleston

Avoid Harming Your Team and Users: Promoting Care and Brand Reputation with Trauma-Informed UX Practices

February 5, 2025

Victor Udoewa

"Will you learn to let go? Better yet, will you let go?"

Victor Udoewa

Beyond Methods and Diversity: The Roots of Inclusion

March 26, 2024