Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"We are designing how the assistant is trying to reason, moving from scripting responses to orchestrating the AI's cognitive process."
Kritika YadavOptimizing AI Conversations: A Case Study on Personalized Shopping Assistance Frameworks
June 10, 2025
"Say no — that was really hard, but when you say no, you’re saying yes to the right things."
Carla Casariego Sarah SpencerDesignOps in Wonderland
October 24, 2019
"Generally everyone is just cutting right through because that’s the fastest route."
Marc Majers Tony TurnerInterrupted UX - Add A Dose of Reality To Usability Testing
March 11, 2022
"The only way we know we’re delivering value is if somebody changes their behavior."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"No reconfiguring, no manual tweaks, no app hopping. One place, one view, and a system that finally works for the people living in it."
Tristin OldaniLearning the Part I Used to Hand Off: How Building the Systems Made Me a Better Designer
August 20, 2026
"It felt like an assembly line where you don't really know what is happening before you or after you."
Christopher Taylor Edwards Valerie RoskeDesign as a Team Practice, A Practical Guide to Cross-functional Collaboration
September 30, 2021
"Finding the intersections between UX and other domains is where the most interesting opportunities are."
Louis RosenfeldCoffee with Lou
January 11, 2024
"We are building cross-product research capabilities to curate a holistic understanding of agents across all workflows and touchpoints."
Greg PetroffThe Compass Mission
March 10, 2021
"Adaptability isn’t weakness, it’s strength."
Mariesa LenzWhat Beekeeping Taught me about Product Teams
October 29, 2025
