Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Design ops professionals are already futurists in disguise because they constantly manage risks and plan capacity."
April ReaganLook, Think, Act: The Futures-Smart Design Organization
October 1, 2021
"You don’t need special hardware; these open source models can run locally on an M1 MacBook or a gaming machine."
Ian JohnsonLatent Scope: Finding structure in unstructured data
June 11, 2025
"Unmoderated research is exciting because it lets us gather insights while freeing people up to be in two places at once."
Liza Pemstein Jane DavisScaling Research Via an Ops First Model at Clever
March 27, 2023
"We’re creating a design committee that will help coach our agency colleagues on scopes of work and the design process."
Ariel KennanBuilding a Design Culture
June 9, 2017
"We cannot change people, but we can change systems, processes, and environments."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"You don’t need formal power to be a change agent; influence through alignment and stakeholder mapping is key."
Sheryl Cababa Alexis OhThinking in systems to address climate with Sheryl Cababa
June 12, 2024
"In Guatemala City, we tropicalize design methods—doing things à la tortres—to fit our unique languages and cultures."
Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling GarciaRisk and Reward: How to Diversify the Field of Civic Innovators and Designers
November 17, 2022
"Planned right and managed right is the key to designing it right, not just designing the right thing and building it right."
Ellie Krysl Jon FukudaPlanned Right. Managed Right. Designed Right.
June 6, 2023
"We don’t just want to hand over the data as a black box; we want to provide contextual information to preserve knowledge."
Bryce Benton[Demo] AI-powered UX enhancement: Aligning GitHub documentation with USWDS at Austin Public Library
June 4, 2024
