Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"It was okay to take a step back and pulse the research activity during market volatility."
Marjorie Stainback Molly Fargotstein Stephanie MarshWhat Research Ops Professionals Have Learned from COVID-19
July 16, 2020
"The self-service model works best for projects with concrete and well-defined design objectives at the surface layers."
Nora Tejeda Giovanna AlonsoScaling Design Capabilities at BBVA Through a Self-service Design Model
June 10, 2021
"We created separate tracks so people can self-organize, leverage the right skills, and grow their careers in focused ways."
Rachel Posman John CalhounA Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
"Everybody does better when everybody does better."
Deanna ZandtThe Unspoken Complexity of “Self-Care” with Deanna Zandt
July 21, 2022
"The traditional product metrics focus narrowly on the product or near-term impact but fail to capture what success means for the whole person."
Raven VealDark Metrics: Illuminating the Negative Impact of Digital Health Design
March 12, 2021
"Engineers hate writing more code, so getting them to buy into experiments means showing the value of the learning on the other side."
Caroline Jarrett Erin WeigelHave fun with statistics?
December 12, 2024
"It needs to be a strong structure, not necessarily super pretty, but the foundation your team sits upon and the roof above its head."
Cassandra PiesterDeveloping and Deploying Your Design Operations Strategy
September 24, 2024
"What if you didn’t know there were important questions you should be asking in your data?"
Ian JohnsonLatent Scope: Finding structure in unstructured data
June 11, 2025
"One of the biggest problems was the gap between what designers designed and what got built."
Nalini P. KotamrajuAn Organizational Story: Salesforce Lightning Design System
June 9, 2016