Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Trust is a major enabler for tacit knowledge sharing because people must feel safe to be vulnerable and share their knowledge."
Maria TaylorKnowledge is Power: Managing the Lifeblood of the Design Org
October 3, 2023
"Understanding the lifecycle of AI code is essential because AI is essentially code running in constant evolution."
Aras BilgenWho does the math: A designer’s journey in building an AI-based tutoring app
June 10, 2025
"Researchers can publish directly without intermediation to avoid blocking knowledge sharing."
Matt DuignanHITS, Microsoft's internal human insight system: From research library to living body of knowledge
July 16, 2019
"Design managers handle manual tasks, design operations focus on systematizing and automating these workflows."
Farid SabitovTheme Four Intro
September 9, 2022
"We’ve seen about a 12% boost in conversion rates in just a few weeks with some clients using the platform."
Gillian Salerno-Rebic Mark MicheliRedefining Speed and Scale: How Accenture’s GrowthOS Uses AI-Simulated Insights to Reduce Risk and Accelerate Innovation
June 10, 2025
"What people say and what people do are not the same thing, not because they lie but often because they aren’t aware."
Christian RohrerInsight Types That Influence Enterprise Decision Makers
May 13, 2015
"Constraints can channel focus, but being stuck in them limits potential."
Dean BroadleyNot Black Enough to be White
January 8, 2024
"We constantly analyze our recruitment data and note that we still struggle to reach Hispanic or Latino origin individuals, older adults, and lower-income participants."
Lisa Spitz Nikki BrandBuilding Trust Through Equitable Research Practices
November 18, 2022
"People will forget what you said. People will forget what you did. But people will never forget how you made them feel."
Tutti TaygerlyVideconference: How to Work with Difficult People with Tutti Taygerly
June 25, 2020
Latest Books All books
Dig deeper with the Rosenbot
How can UX researchers better collaborate with engineers and product managers using shared language?
What role does posture play when introducing informal sketches in collaborative discussions?
What are the challenges of demand charges in residential solar rate plans and how can they be managed automatically?