Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"We need just enough structure and no more to avoid chaos or stifling control."
Stephen AndersonPuzzled? How to Coordinate Humans for Complex Challenges
May 27, 2021
"Safety is a fundamental human need which is often taken for granted and maybe that’s why it’s forgotten about."
Mansi GuptaDrawing from Feminist Practice to Make Inclusive Design Operational
September 9, 2022
"Mistake celebration meetings normalize errors and allow teams to get ahead of problems quickly."
Alla WeinbergHow to Build and Scale Team Safety
January 8, 2024
"Our design language gives broad ditches on either side of the road with some nuance, but no rigid libraries at first."
Phil GilbertA Consistent Culture of Design
May 14, 2015
"Disruptive change is the new normal, coming from every direction — not just technology."
Doug PowellDesignOps and the Next Frontier: Leading Through Unpredictable Change
September 11, 2025
"You have to keep AI at arm’s length so you can critique it and not blindly trust it - Christopher."
Bria Alexander Brittany Hobbs Christopher NoesselDay 1 Panel: Up to the Minute: The latest in AI’s impact on UX
June 10, 2025
"Care less about being certain and more about being effective."
Dean BroadleyNot Black Enough to be White
January 8, 2024
"This is a weird time for research. Layoffs have torn through our field."
Chris GeisonTheme Two Intro
March 28, 2023
"For execs, sometimes getting them to be pilot participants makes them feel the product pain and opens them to research."
Chris Geison Cristen Torrey Eric MahlstedtWhat is Research Strategy?: A Panel of Research Leaders Discuss this Emergent Question
March 4, 2021