Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"When we’re released from constraints and enter into the airport atrium, we become free range humans self-organizing unpredictably."
Kyle GodbeyNon-linear service design for complex adaptive systems
December 10, 2025
"The design of our systems should make room for messy, complicated human realities, not just positive illusions."
Deanna ZandtThe Unspoken Complexity of “Self-Care” with Deanna Zandt
July 21, 2022
"If you can't get buy-in for collaboration between engineers and designers, start from the bottom and talk more early and often."
Charles Lee Jennie YipBuilding a New Home for the Atlassian Design System
October 22, 2020
"You can have an effect size that matters in practice but isn’t statistically significant, like five users failing a key task in usability testing."
Caroline Jarrett Erin WeigelHave fun with statistics?
December 12, 2024
"The future of user research is not one future but many futures to consider."
Steve PortigalLooking Back…to Look Ahead
March 26, 2024
"You can refine your scope and run the analysis loop multiple times in one or two hours to explore an entire domain."
Joerg Beringer Thomas GeisScaling User Research with AI: Continuous Discovery of User Needs in Minutes
June 10, 2025
"Networking isn't just knowing people, it's about staying in warm connection with people over time."
Louis RosenfeldCoffee with Lou
January 11, 2024
"By understanding our systems and being intentional about tools and processes, everyone benefits."
Neema MahdaviOperationalizing DesignOps
November 7, 2018
"If you create a separate team to work on the future, make sure they stay focused on the future, or you’ll never get out of the trap."
Ted Booth Sam Ladner Fredrik Matheson Russ UngerDiscussion
June 8, 2016