Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Users are smart, innovative, and a lot of the innovation actually comes from users rather than big companies."
Prayag Narula Rida QadriHCI 2.0: Humanity Deserves the Attention that UX Research has to Offer
March 28, 2023
"Blue sky projects should have no gating metrics and no short-term metrics because their value is long-term."
William Newton Jenny ChangHow to Lead With Data, and Without Data
June 7, 2023
"Transformation isn’t just about prototypes; it’s about designing governance."
Bethany BrownRewiring operations with service design and AI
November 20, 2025
"Experience is one of three inseparable facets of an enterprise: identity (purpose), architecture (operations), and experience (value to people)."
Milan GuentherA Shared Language for Co-Creating Ambitious Endeavours
June 6, 2023
"That table at the top where product strategy happens is wonky AF—it's different everywhere and influenced by politics and people's experiences."
Wendy JohanssonBe a Product Boss!
December 6, 2022
"We as a society are taught to care about people, rarely taught to care about ourselves."
Zariah CameronReDesigning Wellbeing for Equitable Care in the Workplace
September 23, 2024
"Hiring is hard, but firing the wrong person is harder — so we must be thoughtful and deliberate."
Meredith BlackScaling Design Culture
November 6, 2017
"Collaborative journey mapping is about users building out their journey together in primary research using recall and market research techniques."
Jemma AhmedConvergent Research Techniques in Customer Journey Mapping
March 31, 2020
"The design mindset was way more important than the bureaucratic mindset."
Sofía Delsordo Kassim VeraPublic Policy for Jalisco's Designers to Make Design Matter
December 8, 2021