Rosenverse
Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic

Gold
Friday, June 10, 2022 • Design at Scale 2022
Share the love for this talk
Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Speakers: Reginé Gilbert
Link:

Summary

Details to come.

Key Insights

  • •

    Starting meetings or classes with a simple warm-up increases attentiveness and presence.

  • •

    Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.

  • •

    Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.

  • •

    Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.

  • •

    Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.

  • •

    Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.

  • •

    Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.

  • •

    Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.

  • •

    Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.

  • •

    Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.

Notable Quotes

"I had you all do a warm-up before we started to help everyone be present and calm."

"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."

"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."

"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."

"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."

"Identity is not monolithic; policies should address layered experiences."

"It is not the responsibility of marginalized groups to do all the educating about their experiences."

"Listen is a skill that is not emphasized enough in leadership."

"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."

"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."

Ask the Rosenbot
JD Buckley
COMMUNICATE: Discussion
2018 • Enterprise Experience 2018
Gold
Robin Beers
Research as a Catalyst for Organizational Transformation
2021 • Advancing Research 2021
Gold
Bud Caddell
DesignOps Community Sensing Session
2021 • DesignOps Community
Jackie Ajoux
Leveling-Up: A Single-Player’s Guide to the DesignOps Team-of-One
2024 • DesignOps Summit 2020
Gold
Susan Weinschenk
Evaluating the Maturity of UX in Your Organization
2020 • Enterprise Community
Gonzalo Goyanes
Design ROI: Cover a Little, Get a Lot
2022 • DesignOps Summit 2022
Gold
Angelos Arnis
State of DesignOps: Learnings from the 2021 Global Report
2021 • DesignOps Summit 2021
Gold
Taiye Akin-Akinyosoye
Amplifying voices and enhancing user research through group interviews
2025 • Advancing Research 2025
Gold
Etienne Fang
The Power of Care: From Human-Centered Research to Humanity-Centered Leadership
2021 • Advancing Research 2021
Gold
Irina Tikhonova
Small Wins, Big Impact: Leveraging and Elevating User Engagement
2021 • Civic Design 2021
Gold
Brad Orego
Bringing Customer Research to More Internal Teams
2022 • Advancing Research 2022
Gold
Dana Chisnell
The Sensemaking Business
2026 • Advancing Research 2026
Gold
Chris Engledowl
A Mixed Method Approach to Validity to Help Build Trust
2023 • QuantQual Interest Group
Matt Bernius
Trauma-informed Research: A Panel Discussion
2021 • Advancing Research Community
Carol Scott
Avoid Harming Your Team and Users: Promoting Care and Brand Reputation with Trauma-Informed UX Practices
2025 • Rosenfeld Community
Jess Greco
Creating a Basis for Change: Scaling Design Maturity
2022 • Design at Scale 2022
Gold

More Videos

Jon White

"We end up with this junk drawer phenomenon with spaghetti-fication of different insights being passed around with no clarity."

Jon White Erin May

Unsticking Research for Better Information Flow

March 11, 2026

Michael Polivka

"We are outnumbered by engineers maybe a dozen to one, but things are improving all around."

Michael Polivka

Scaling Design through Relationship Maps

November 7, 2017

Louis Rosenfeld

"We are still a community even though we are virtual and are obliged to treat each other with kindness and respect."

Louis Rosenfeld Bria Alexander

Opening Remarks

November 16, 2022

Maish Nichani

"We need to find the narrative, not just use a narrative; sometimes it’s hidden and must be dug out."

Maish Nichani

Sparking a Service Excellence Mindset at a Government Agency

December 9, 2021

Nicole Wright

"We’re focusing in the next 6 to 12 months on connecting research with education to improve product learning and support."

Nicole Wright Ned Dwyer

Democratizing Research at HoneyBook

March 9, 2022

James Wieselman Schulman

"Ten interviews is enough to get most of the way to meaningful insights."

James Wieselman Schulman

Research is a team sport: advancing the work when everyone does the research

March 11, 2026

Sam Proulx

"Nothing about us without us."

Sam Proulx

To Boldly Go: The New Frontiers of Accessibility

June 10, 2022

Shelby Switzer

"Silence is productive—resist the temptation to fill it immediately after asking a question."

Shelby Switzer

Making Space for Community Knowledge-sharing in a Distributed World

December 10, 2021

Crystal Philcox

"I felt like a fake when I didn’t know the details of the Earned Income Tax Credit program, but later I dug in hard and changed that."

Crystal Philcox

The Many Faces of Operations

November 6, 2017