Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"These AI tools can do the entire qualitative analysis process at the click of a button."
Savina HawkinsHarnessing AI in UXR: Practical Strategies for Positive Impact
March 26, 2024
"We started the digital service as a subsidiary company during the pandemic and delivered first services within a year."
Magdalena ZadaraZero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late
November 16, 2022
"Scaling practices requires well-prepared onboarding materials and a support channel where teams can ask questions."
Farid SabitovAutomatization for Large Enterprise Teams
January 8, 2024
"Threat actors can masquerade as Charlie to trick users like Alice."
Heidi TrostTo Protect People, You Have to Protect Information: A Human-Centered Design Approach to Cybersecurity
January 23, 2025
"Ethical considerations should go beyond typical privacy reviews and think deeply about user impact throughout the process."
Chris EngledowlA Mixed Method Approach to Validity to Help Build Trust
April 28, 2023
"Build relationships before you need them. You can’t create them when the house is on fire."
Corey Nelson Amy SanteeLayoffs
November 15, 2022
"Try to make your component hierarchy as flat as possible because tall, nested structures become hard to navigate."
Jaime CreixemsBest Practices when Creating and Maintaining a Design System
June 7, 2023
"Situational disabilities like glare or temporary injuries affect a large portion of your audience and need to be considered in design."
Sheri Byrne-HaberThe Importance of Accessible Design Systems
January 8, 2024
"We enable PMs and designers to conduct research rigorously because they are already in contact with customers daily."
Anna Poznyakov Richa PrajapatiGet The Most Out Of Stakeholder Collaboration—and Maximize Your Research Impact
March 12, 2021
