Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Researchers used to issue incentives manually, running on an honor system that was error-prone and inconsistent."
Sarah Sgarlato Pierini Kevin NewtonFrom Passion to Execution: A Story of Evolving Research Maturity at LinkedIn
September 9, 2022
"Our team was the only thing you could describe as an actual team—because we deliberately built onboarding and culture."
Tanya SnookDesigning the team experience: Building culture through onboarding
November 4, 2021
"Demonstrate business value of less extractive, participatory research methods to make ethical practices easier to adopt."
Megan Blocker Marieke McCloskey Renee ReidPositioning insight: Structuring teams, roles and careers for a changing research landscape
March 13, 2025
"I’m just trying to get the kid a coat, I don’t need it on my resume."
Ron BronsonDesign, Consequences & Everyday Life
November 18, 2022
"The relationship between a user and AI system is multi-agency; both have agency to act and influence outcomes."
Ovetta SampsonResearch in the Automated Future
March 11, 2022
"On mobile, there's only one screen reader per platform—no confusion across multiple software versions."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
September 8, 2022
"Service design is product strategy."
Andy Polaine Lavrans LøvlieWhat is the role of service design in product-led organizations?
December 3, 2024
"Facilitating better conversations cross-functionally is a superpower that leads to better outcomes."
Christian Crumlish Aditi Ruiz Johanna Kollmann Catt SmallMorning Insights Panel
December 6, 2022
"Those three retailers pivoted literally overnight under intense change management pressure."
Lada GorlenkoTheme 2 Intro
June 9, 2022
