Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Partner with data scientists to pick and adjust statistical tests because quantitative ethnography requires new assumptions."
Vitorio MilianoDon’t call it AI: Turn words into numbers with quantitative ethnography
March 11, 2026
"The challenge and opportunity is to expand what performance can mean."
Jen van der MeerService design performs value
November 19, 2025
"If you’re in this room, you have to collaborate and you have to participate."
Nova Wehman-BrownWe've Never Done This Before
June 4, 2019
"You don’t want to silo design ops in UX; bring in DevOps, marketing ops, and others to make it a living, iterative process."
Deanna Washington Tim Allen Jeff Courcelle John Maeda Matt Raw Erica TjaderScaling Success: Paving the Path from DesignOps to VP
October 4, 2023
"VUCA stands for volatility, uncertainty, complexity, and ambiguity."
Jorge ArangoDesign as an Antidote to VUCA
May 9, 2019
"At Sage Sure, we build paved roads so people can choose to drive on them or carve their own path."
Rachael Greene Alison DavisBuilding a Design Ops Practice that Really Works (Most of the Time)
October 2, 2025
"We created a UX Club to talk shop, share struggles, and build ideas across teams."
Rob Mitzel Sébastien MaloThe Tale of Two Companies: Building a Successful UX Practice in a Century-Old Enterprise
January 8, 2024
"AI-generated imagery feels too shiny and perfect — unlike the human-made objects that carry flaws and presence of the maker."
Uday Gajendar Adam RichardsonFrom AI to Zeitgeist: Theory as the design antidote to AI hype
March 27, 2025
"We met with local health officials, governments, and partner health companies to define best practices for returning to office safely."
George Hinchliffe Joy LiuDelivering Amazing Experiences
June 10, 2021