Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Teams with different thought worlds should start with who they are, what their roles are, and their passions inside and outside work."
Lin NieWhen Thought-worlds Collide: Collaborating Between Research and Practice
March 10, 2021
"Naming was nothing about the name; it was about creating alignment and clarity of purpose."
Gina Mendolia Jasmine ToyCoordinated collaboration: a Service Design & DesignOps love story
November 19, 2025
"By adopting our account recovery widget, QuickBooks saw a 13% increase in success rate overnight and a 52% reduction in support calls in one year."
Dawn ResselFull-Stack User Experiences: A Marriage of Design and Technology
June 9, 2016
"We were using 10 different tools to do bite-size pieces of the research flow internally."
Ned Dwyer Jadyn AguilarThe Future of DesignOps is Tool Consolidation
September 23, 2024
"Community and ‘the phone a friend’ are what get you through the hardest parts of working in government."
Sarah Brooks Jennifer PahlkaFireside chat with Sarah Brooks and Jen Pahlka
October 21, 2021
"Every story has multiple perspectives; there’s a story before me and a story after me."
Kwabena Opoku Leonie Annor-Owiredu Sam LadnerMethodological toolkit for unique research impact
March 11, 2026
"We gave cash prizes for the best overall design pattern, most research, or most timely contributions to keep people engaged."
Eniola OluwoleLessons From the DesignOps Journey of the World's Largest Travel Site
October 24, 2019
"Finance is not just a system; finance is a performance."
Jen van der MeerService design performs value
November 19, 2025
"One-on-ones aren’t just reflective of a point in time but are a journey you go on together."
Daniel OrbachZero to One: Co-Creating Operating Models with your Team
September 23, 2024