Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"Attribution is tricky because design work’s impact often occurs six months or a year after the work is done."
Kristin Skinner Kamdyn Moore8 Types of Measures in Design Operations
April 16, 2020
"There’s this friction of being a servant leader in a leadership position."
Meredith Black Elyse HornbacherBuilding Community and Common Trends to Look for in 2021
December 17, 2020
"The tasks left for humans after automation will be strategic, multifaceted, creative, and complex."
Janaki KumarInnovate with Purpose
June 14, 2018
"The machine lens gave us hierarchy, bureaucracy, and a focus on efficiency and control, but it sidelines holistic thinking."
Robin BeersNavigating organizational systems: Rethinking researcher’s role in driving change
March 13, 2025
"We shifted from thinking of salary as an individual thing to thinking of revenue as a collective resource."
Chelsea MauldinLet's Talk About Money
November 17, 2022
"Systems thinking requires constant engagement with stakeholders; working in isolation will not lead to successful outcomes."
Sheryl CababaExpanding Your Design Lens with Systems Thinking
February 23, 2023
"Public institutions continually earn trust by quickly and effectively responding to people's needs."
Ed MullenDesigning the Unseen: Enabling Institutions to Build Public Trust
November 16, 2022
"Final versions often do not look exactly like the original design, so we want to invest our time in process improvement, not arguing over pixels."
George Abraham Stefan IvanovDesign Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview (Part 1)
September 30, 2021
"Humans are still better at many activities and those strengths should be prioritized."
Carol SmithOperationalizing Responsible, Human-Centered AI
June 7, 2023