Asking the Right Questions: Life, Hope and Moving Forward During the Pandemic
Summary
Details to come.
Key Insights
-
•
Starting meetings or classes with a simple warm-up increases attentiveness and presence.
-
•
Remote teaching often results in students keeping cameras off, impacting engagement, but this can be navigated with inclusive strategies.
-
•
Peloton taught the speaker practical leadership lessons including compassion, collaboration, and community support.
-
•
Consistency is critical in leadership and personal growth, exemplified by the speaker's 73-week exercise streak.
-
•
Inclusive leadership requires acknowledging where people are physically and emotionally, offering alternatives accordingly.
-
•
Organizations must consistently provide education and enforce policies addressing discrimination, considering intersectional identities.
-
•
Leadership must listen actively and avoid placing the burden of diversity work solely on marginalized groups.
-
•
Recognizing external stressors such as global events is essential to empathetic leadership and inclusive workplaces.
-
•
Language matters; everyday expressions can unintentionally exclude or offend marginalized communities.
-
•
Inclusion and accessibility should be embedded into every designer's responsibilities, not isolated to specialists.
Notable Quotes
"I had you all do a warm-up before we started to help everyone be present and calm."
"Sometimes working with a bunch of boxes and letters on Zoom was the reality of remote classes."
"Be compassionate with yourself and others. Not everyone likes high fives, and that's okay."
"Collaboration is key. I'm never alone in a Peloton class, even at 4:30 in the morning."
"Consistency is key. I'm on a 73-week streak right now, and that's pretty badass."
"Identity is not monolithic; policies should address layered experiences."
"It is not the responsibility of marginalized groups to do all the educating about their experiences."
"Listen is a skill that is not emphasized enough in leadership."
"Watch your language; terms like 'that's so lame' can be exclusionary or offensive."
"Inclusion and accessibility need to be part of every designer's role, even if today it is one person's job."
Or choose a question:
More Videos
"The vessel for expanded work is your body—your nervous system pays the cost of fractured attention and workload."
Angelos ArnisOur Fragmented Identity
June 12, 2026
"I wasn’t drawn to product work anymore because the fluid intelligence needed to navigate it felt out of reach."
Rachel GarbExit Interview #7: Facing a blank slate in retirement when constraints are all you’ve ever known
August 5, 2026
"Users sometimes enjoy the complexity of old systems because mastery grants them elite social status internally."
Ted Booth Sam Ladner Fredrik Matheson Russ UngerDiscussion
June 8, 2016
"Nobody wants nothing. Nobody says, can't, what the hell get in my office? How come you did not do anything?"
Dan WillisEnterprise Storytelling Sessions
May 13, 2015
"Product operations serve as the binding agent to enable teams and processes to work seamlessly together."
Sean McKayWhole Product Thinking: Expanding beyond problem and solution space thinking
March 14, 2024
"A blueprint is required to scale content strategy safely and sustainably as part of design ops."
Natalie DunbarDesignOps and Content Strategy: Envisioning the Future Together
October 1, 2021
"Experience principles are meant to align business goals with customer needs for everyone, not just designers."
Sarah WilliamsA Framework for CX Transformation
June 11, 2021
"Authentic leaders tell you why you are here before telling you what to do or how to do it."
Iram ShahClosing Keynote: The View from the Top
June 4, 2019
"When I started out, I knew nothing about digital sustainability."
Nick LewisDesigning and building low-carbon websites independently
November 18, 2025