Summary
The keynote centers on empowering researchers to reclaim their value within increasingly complex, relational, and pluralistic organizational contexts. It outlines a progression of sessions featuring experts such as Robin Beers, who advocates for applying systems theory to drive scalable change; Rachel Dicus, who addresses the urgent need to recognize and mitigate trauma within research ecosystems; and Bruce Gillespie, who highlights balancing impactful communication with compassionate storytelling. Practical tools and strategies are proposed by Jess Greco for amplifying researchers' unique voices, while Megan Blocker, Marika McCloskey, and Renee Reed discuss structuring teams and careers to facilitate fluid collaboration. Sarah Fala and Alba Il explore the role of researchers as stewards of organizational wisdom, with Maria Gigi concluding the day with an inspiring call to regain agency and passion amid evolving research landscapes. The overarching message emphasizes moving beyond simply informing to inspiring decision-making, fostering collective empowerment, and operationalizing changes that underscore researchers’ indispensable contributions.
Key Insights
-
•
Researchers must evolve into coaches, consultants, and strategists to empower broader research adoption.
-
•
Effective research communication is about inspiring action, not just delivering information.
-
•
Applying systems theory helps researchers drive change at scale by better understanding complex organizations.
-
•
Recognizing and addressing trauma in participants and practitioners is critical for ethical research.
-
•
Balancing impactful communication with compassionate storytelling enhances relational connections.
-
•
Researchers need practical tools to harness and differentiate their unique voices in noisy environments.
-
•
Fluid team structures and career paths better support pluralistic and relational ways of working.
-
•
Researchers increasingly act as stewards of organizational wisdom, not just insight providers.
-
•
Collective empowerment matters more than being the sole spokesperson in research narratives.
-
•
Reclaiming research value involves regaining agency, passion, and adapting to fluid, participant-centered spaces.
Notable Quotes
"Reclaiming our value is not about shouting about our worth, it's about demonstrating it in impossible ways to ignore."
"How do we empower others to perform research by becoming coaches?"
"We need to transform insights into wisdom that influences decisions."
"Organizations are complex, plural, relational systems that require new lenses to understand and influence."
"Trauma among participants and practitioners is an industry problem we can no longer ignore."
"Impactful communication must be balanced with compassionate storytelling to truly resonate."
"Researchers need to harness their unique voice to cut through the noise in our increasingly fluid landscape."
"We must rethink team structures and career paths to support more pluralistic ways of sharing and learning."
"Researchers are becoming stewards of organizational wisdom, not just collectors of insight."
"To reclaim our value, we must regain our agency and renew our passion as researchers."
Or choose a question:
More Videos
"Seb said his function supports the function that supports the main business – making his work twice removed."
Lada GorlenkoTheme 1: Intro
January 8, 2024
"Confidence is crucial — nobody wants to lose money or receive a product they can’t use, so unclear or unlabeled controls cause people with disabilities to give up faster."
Sam ProulxOnline Shopping: Designing an Accessible Experience
November 29, 2023
"For me, ideally one design ops manager per 14 designers is the ratio that works best."
Benjamin RealShowing the Value of DesignOps by Not Having a DesignOps Team
October 21, 2020
"My job was to ask tons of discovery questions to uncover what my clients really needed, not just what they said they wanted."
Steve ChaparroBringing Into Alignment Brand, Culture and Space
August 13, 2020
"Self-directed learning is hard and busy, but you have to make time and schedule learning religiously."
Sara ConklinA UXer’s 12-Month Journey from Climate Concern to Climate Credibility
June 26, 2025
"We collaborate and iteratively build out these presentations as part of a continuing conversation."
Uday GajendarTheme 1: Introduction
June 9, 2021
"Design makes the abstract tangible by transforming concepts into something with form, shape, and expression."
Christian BasonInnovating With People: Unleashing the Potential of Civic Design
December 8, 2021
"For distributed teams, cameras on help build connectedness, though it remains optional."
Erika Kincaid Brenna Heaps Jessica TsukimuraConnecting the Dots: How to Foster Collaboration and Build a Strong Design Review Culture
June 8, 2022
"Horst Rittel introduced wicked problems to describe problems where consensus on definition is difficult, and calling them problems can be misleading—maybe they’re better called messes or tangles."
Hugh DubberlyProblems with Problems: Reconsidering the Frame of Designing as Problem-Solving
June 19, 2019
