Theme 3 Intro
Summary
The keynote centers on empowering researchers to reclaim their value within increasingly complex, relational, and pluralistic organizational contexts. It outlines a progression of sessions featuring experts such as Robin Beers, who advocates for applying systems theory to drive scalable change; Rachel Dicus, who addresses the urgent need to recognize and mitigate trauma within research ecosystems; and Bruce Gillespie, who highlights balancing impactful communication with compassionate storytelling. Practical tools and strategies are proposed by Jess Greco for amplifying researchers' unique voices, while Megan Blocker, Marika McCloskey, and Renee Reed discuss structuring teams and careers to facilitate fluid collaboration. Sarah Fala and Alba Il explore the role of researchers as stewards of organizational wisdom, with Maria Gigi concluding the day with an inspiring call to regain agency and passion amid evolving research landscapes. The overarching message emphasizes moving beyond simply informing to inspiring decision-making, fostering collective empowerment, and operationalizing changes that underscore researchers’ indispensable contributions.
Key Insights
-
•
Researchers must evolve into coaches, consultants, and strategists to empower broader research adoption.
-
•
Effective research communication is about inspiring action, not just delivering information.
-
•
Applying systems theory helps researchers drive change at scale by better understanding complex organizations.
-
•
Recognizing and addressing trauma in participants and practitioners is critical for ethical research.
-
•
Balancing impactful communication with compassionate storytelling enhances relational connections.
-
•
Researchers need practical tools to harness and differentiate their unique voices in noisy environments.
-
•
Fluid team structures and career paths better support pluralistic and relational ways of working.
-
•
Researchers increasingly act as stewards of organizational wisdom, not just insight providers.
-
•
Collective empowerment matters more than being the sole spokesperson in research narratives.
-
•
Reclaiming research value involves regaining agency, passion, and adapting to fluid, participant-centered spaces.
Notable Quotes
"Reclaiming our value is not about shouting about our worth, it's about demonstrating it in impossible ways to ignore."
"How do we empower others to perform research by becoming coaches?"
"We need to transform insights into wisdom that influences decisions."
"Organizations are complex, plural, relational systems that require new lenses to understand and influence."
"Trauma among participants and practitioners is an industry problem we can no longer ignore."
"Impactful communication must be balanced with compassionate storytelling to truly resonate."
"Researchers need to harness their unique voice to cut through the noise in our increasingly fluid landscape."
"We must rethink team structures and career paths to support more pluralistic ways of sharing and learning."
"Researchers are becoming stewards of organizational wisdom, not just collectors of insight."
"To reclaim our value, we must regain our agency and renew our passion as researchers."
Or choose a question:
More Videos
"Talking about UX ROI as reducing failure is like opening a new restaurant and saying please come because we won’t make you sick."
How to Identify and Increase your "Experience Quotient"
June 15, 2018
"We want you to feel a very strong invitation from us to participate."
Uday Gajendar Louis RosenfeldDay 1 Welcome
June 4, 2024
"At NASA, we had to start AI readiness strategy with workshops led by David Salvinini, the chief artificial intelligence officer."
Erika FlowersThe Handoff is Dead: Design-Led Engineering with AI Agents
March 4, 2026
"If you’re having more conversation about what the actual question means than answering it, that’s a problem with the canvas we need to fix."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
"In the enterprise space, the UX function is added later. It’s not part of the company’s original DNA."
Jemma AhmedTheme 2 Intro
January 8, 2024
"Zuboff called it informating technology—technology that serves users by providing insight, not just automating tasks."
Sam LadnerData Exhaust and Personal Data: Learning from Consumer Products to Enhance Enterprise UX
June 8, 2016
"It is impossible to survive in this industry by pushing against the current all the time; you must put yourself in positions to leverage the current."
John CutlerOxbows, Rivers, and Estuaries: How to navigate the currents of change (without burning out)
December 3, 2024
"If we don’t find our courage and take on the fight, our field dies."
Jemma AhmedResearch at an inflection point: Adapting to a new era of collaboration, equity, and innovation
March 11, 2025
"We want to build consultants who can solve problems across a variety of projects and clients."
Ignacio MartinezFair and Effective Designer Evaluation
September 25, 2024