Summary
Are you feeling overwhelmed, constantly busy, and that you never have enough time to focus on what really matters? Learn how to use the design process of divergence and convergence to make space for you and your key relationships in the organization. Learn how to turn difficult relationships into trusted partners as you build influence upwards, with your peers, and with your team. Lead at scale by focusing on people and most importantly, starting with yourself.
Key Insights
-
•
A relentless doing mindset without space for rest leads to burnout even in high achievers like Judy.
-
•
Using the double diamond design process to explore leadership helps find focus and create space for what matters.
-
•
Relationships are the lowest scored, yet most critical area many leaders neglect.
-
•
Leadership is more about being supportive and curious than commanding with answers.
-
•
Listening for the 10% truth in difficult conversations enables empathy and deeper connection.
-
•
Vulnerability and sharing personal stories are key to building trust in leadership relationships.
-
•
Titles are not required for leadership; quiet and craft-focused leadership are valid forms.
-
•
Humanism at scale means applying design thinking tools not just to products but to people and culture.
-
•
Ruthless prioritization can reinforce a punishment culture of doing more, feeling bad, and continuing without pause.
-
•
Intentional reflection tools like the Wheel of Leadership promote self-awareness to recalibrate leadership focus.
Notable Quotes
"I was running on fumes for decades, doing more and more, with no time to breathe."
"Being versus viewing is the most important point of my talk."
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."
"Ruthless prioritization feeds into the punishment culture: do more, feel worse, keep going."
"Listening for the 10% truth means finding the small kernel of honesty beneath surface resistance."
"Sharing my story with him helped build a stronger, more trusting relationship."
"Leadership can be quiet, craft-focused, and does not depend on titles."
"We designers can use the same tools we apply to products to design our own leadership and culture at scale."
"The little girl I once was learned to slow down and trust her own leadership."
"Focus on relationships because people are the heart of leadership."
Or choose a question:
More Videos
"Anonymous idea sharing helps prevent bias when some team members have more sway or intimidate others."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"If you request the mobile website on desktop it usually works better than requesting the desktop website on mobile."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
November 17, 2022
"Enterprise problems are often engineering problems as much as design problems."
Dan WillisEnterprise Storytelling Sessions
May 13, 2015
"We are outnumbered by engineers maybe a dozen to one, but things are improving all around."
Michael PolivkaScaling Design through Relationship Maps
November 7, 2017
"Trying to map all possible connotations and context in language is mind-bogglingly computationally expensive."
Karen McGrane Jeff EatonAI for Information Architects: Are the robots coming for our jobs?
November 21, 2024
"Ratios always start on the premise of spreading people too thin, which is not a great way to get success."
Leisa ReicheltOpening Keynote: Operating in Context
November 7, 2018
"Showing gratitude through Slack workflows is a low effort, high impact way to build community and recognize everyday wins."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"Move softly and fix things."
Jacqui Frey Alison RandSetting the Table for Dynamic Change
October 24, 2019
"Investors invest in the dream, not in the fix."
How to Identify and Increase your "Experience Quotient"
June 15, 2018
