Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Make Space to Lead
Gold
Saturday, June 12, 2021 • Design at Scale 2021
Share the love for this talk
Make Space to Lead
Speakers: Tutti Taygerly
Link:

Summary

Are you feeling overwhelmed, constantly busy, and that you never have enough time to focus on what really matters? Learn how to use the design process of divergence and convergence to make space for you and your key relationships in the organization. Learn how to turn difficult relationships into trusted partners as you build influence upwards, with your peers, and with your team. Lead at scale by focusing on people and most importantly, starting with yourself.

Key Insights

  • A relentless doing mindset without space for rest leads to burnout even in high achievers like Judy.

  • Using the double diamond design process to explore leadership helps find focus and create space for what matters.

  • Relationships are the lowest scored, yet most critical area many leaders neglect.

  • Leadership is more about being supportive and curious than commanding with answers.

  • Listening for the 10% truth in difficult conversations enables empathy and deeper connection.

  • Vulnerability and sharing personal stories are key to building trust in leadership relationships.

  • Titles are not required for leadership; quiet and craft-focused leadership are valid forms.

  • Humanism at scale means applying design thinking tools not just to products but to people and culture.

  • Ruthless prioritization can reinforce a punishment culture of doing more, feeling bad, and continuing without pause.

  • Intentional reflection tools like the Wheel of Leadership promote self-awareness to recalibrate leadership focus.

Notable Quotes

"I was running on fumes for decades, doing more and more, with no time to breathe."

"Being versus viewing is the most important point of my talk."

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

"Ruthless prioritization feeds into the punishment culture: do more, feel worse, keep going."

"Listening for the 10% truth means finding the small kernel of honesty beneath surface resistance."

"Sharing my story with him helped build a stronger, more trusting relationship."

"Leadership can be quiet, craft-focused, and does not depend on titles."

"We designers can use the same tools we apply to products to design our own leadership and culture at scale."

"The little girl I once was learned to slow down and trust her own leadership."

"Focus on relationships because people are the heart of leadership."

Ask the Rosenbot
Jen van der Meer
Service design performs value
2025 • Advancing Service Design 2025
Conference
Libby Maurer
Treating Diversity & Inclusion in Hiring as a Design Problem
2019 • Enterprise Community
Ash Brown
Silver Linings: What DesignOps Learned in the Shift to WFH
2020 • DesignOps Summit 2020
Gold
Luke Roberts
Panel Discussion
2024 • Advancing Service Design 2024
Gold
Prayag Narula
How to Empower Your Designers to Do Good Research – And Why You Want To
2022 • Design at Scale 2022
Gold
Angelos Arnis
State of DesignOps: Learnings from the 2021 Global Report
2021 • DesignOps Summit 2021
Gold
Aaron Stienstra
Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
2021 • Civic Design 2021
Gold
Bianca Jefferson
From Sprints to Systems: Operationalizing Continuous Discovery Through DesignOps
2025 • DesignOps Summit 2025
Gold
Sarah Gallimore
Inspire Progress with Artifacts from the Future
2022 • Civic Design 2022
Gold
Bria Alexander
Day 1 Panel: Up to the Minute: The latest in AI’s impact on UX
2025 • Designing with AI 2025
Gold
Chelsey Glasson
Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change
2025 • Rosenfeld Community
Melinda Belcher
Insider preview of Enterprise Experience 2020
2020 • Enterprise Community
Sarah Rink
Remote User Research: Dos and Don'ts from the Virtual Field
2020 • Advancing Research Community
Bria Alexander
Welcome
2022 • DesignOps Summit 2022
Gold
Bob Baxley
Theme 4: Intro
2024 • Enterprise Experience 2020
Gold
Kyle Godbey
Non-linear service design for complex adaptive systems
2025 • Rosenfeld Community

More Videos

Ned Dwyer

"It’s not always a charismatic repository that people flock to, but tools that seek you out where you work are more effective."

Ned Dwyer Emily Stewart James Wallis

The Intersection of Design and ResearchOps

September 24, 2024

Michael Land

"The biggest bottleneck is the bureaucracy, like the Paperwork Reduction Act, we have to creatively navigate that."

Michael Land

Establishing Design Operations in Government

February 18, 2021

Sam Proulx

"How do we train AI models to prevent bias and preserve privacy, especially considering disability data is often seen as medical data?"

Sam Proulx

To Boldly Go: The New Frontiers of Accessibility

November 18, 2022

Vasileios Xanthopoulos

"The colleagues sitting next to you, not outsiders, are the best champions to spread UX mindset."

Vasileios Xanthopoulos

A Top-Down and Bottom-Up Approach to User-Centric Maturity at Scale

January 8, 2024

Andrew Custage

"Aligning content to audience expectations requires understanding their intent through market research."

Andrew Custage Michael Mallett

The Digital Journey: Research on Consumer Frustration and Loyalty

March 29, 2023

Marjorie Stainback

"Designers would often say, I didn’t realize research was this hard or what you go through is traumatic."

Marjorie Stainback Kelsey Kingman

Transforming Strategic Research Capacity through Democratization

October 24, 2019

Alla Weinberg

"Work gets done through our relationships, and that becomes more true the higher you go in your career."

Alla Weinberg

Cross-Functional Relationship Design

December 6, 2022

Jerome “Axle” Brown

"Sending reports early and inviting comments turns the insight session into more of a discussion than a presentation."

Jerome “Axle” Brown

How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon

March 11, 2021

Jen Crim

"The team is passionate, creative, and innovative, building experiences that people love."

Jen Crim Jess Quittner Saritha Kattekola Alex Karr Gurbani Pahwa

Culture, DIBS & Recruiting

June 11, 2021