Summary
Are you feeling overwhelmed, constantly busy, and that you never have enough time to focus on what really matters? Learn how to use the design process of divergence and convergence to make space for you and your key relationships in the organization. Learn how to turn difficult relationships into trusted partners as you build influence upwards, with your peers, and with your team. Lead at scale by focusing on people and most importantly, starting with yourself.
Key Insights
-
•
Leadership requires making space for relationships, not just achievements.
-
•
Use the design process to foster self-reflection and prioritize well-being.
-
•
Assessing satisfaction in different areas of life can reveal where improvements are needed.
-
•
The concept of 'being versus doing' is crucial to effective leadership.
-
•
Vulnerability helps build trust and strengthen professional relationships.
-
•
Personal experiences can guide the transformation of leadership style.
-
•
Emotional intelligence is as important as technical skills in design leadership.
-
•
Listening for the '10% truth' can improve understanding and collaboration.
-
•
Encouraging a supportive environment changes how teams engage and perform.
-
•
Opportunities for leadership can exist in any role, not just formal title positions.
Notable Quotes
"I had no white space in my life."
"I kept achieving on the personal side, but I was running on fumes for decades."
"The only way I knew to go forward was to do more."
"I learned that I valued people, relationships, culture processes more than product and ideas."
"As designers, we help create north stars for the products."
"In technology, we're used to doing things all the time; we often have no time for the being."
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."
"One of the huge mistakes I made was failing to make space for relationships."
"It's not easy, but sharing builds trust and strengthens the relationship."
"You can lead from any position; you don’t need a title to make an impact."
More Videos
"We are still figuring out how to measure the value of design."
Kristin Skinner Kamdyn MooreGroup Activity: A Deep Dive Into Value and Outcomes
October 23, 2019
"When we use this word note, we are talking oftentimes about things that can be very different."
Jorge ArangoThe Best of Both Worlds: How to Integrate Paper and Digital Notes (1st of 3 seminars) (Videoconference)
April 5, 2024
"I'm really excited to be here with all of you."
Prabhas Pokharel Mayo NissenOrder and Chaos: New Ways of Collaborating on Synthesis and Storytelling
March 10, 2022
"The assistive technology tools on mobile are free and built into the devices, making access easier."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
March 10, 2022
"Storytelling is a powerful tool that can increase the retention and impact of our research findings."
Roberta Dombrowski Sam Duong WoloszynskiMaking Research a Team Sport
March 11, 2022
"Any intervention is always in the small, we can work with our body as a system."
Josina VinkNavigating the pitfalls of systems thinking in service design
December 4, 2024
"Our profession is undergoing shifts that go beyond our control, but we can identify leverage points to create change."
Angelos ArnisNavigating the Rapid Shifts in Tech's Turbulent Terrain
October 2, 2023
"This market isn't very clearly defined yet for us, so we must focus on where we can build strategic relationships."
Ted NewardTheme 4: Enterprise Organizational Journey
June 4, 2019
"If we can't make the actual playbook available, I'm happy to discuss its contents in detail."
Maria SkaadenPanel Discussion: Methodologies and Work Environments
November 8, 2018
