Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
This presentation addresses the contextuality problem of generating rich yet generalizable observations. It examines the contrasting approaches of qualitative and quantitative research in capturing user context and offers a pragmatic model for building meaningful connections between the two methods using the concepts of the 'context of discovery' and 'contexts of justification.
Key Insights
-
•
Context in research is complex, multi-dimensional, and dynamic rather than stable and easily separable from phenomena.
-
•
Quantitative research treats context as a container to abstract away complexity for generalizability, focusing on a few controlled variables.
-
•
Qualitative research embraces context's fluidity and social construction to generate thick, contextualized understanding but faces challenges in broader generalization.
-
•
Balancing uncertainty (lack of information) and complexity (too much information) is a core challenge in combining qual and quant research.
-
•
Popper’s distinction between context of discovery (qual, inductive) and context of justification (quant, deductive) offers a pragmatic framework for integrating methods.
-
•
Rich qualitative data helps explain why and how phenomena occur, complementing quantitative data that identifies what is happening.
-
•
Pragmatism prioritizes practical utility over philosophical differences in epistemology when mixing research paradigms.
-
•
Innovation and detecting weak signals benefit from qualitative probing and quantitative detection of anomalies.
-
•
User behaviors, especially informal workarounds and innovations, are often invisible to purely quantitative measures but revealed through qualitative methods.
-
•
Multiple stakeholders in real-world contexts have divergent interests, making perfect solutions rare; negotiation and social intelligence are essential.
Notable Quotes
"In research, it depends; it’s never yes or no — it really depends on the context and the job."
"The AI system might excel at narrow tasks, but putting things into context — especially tone and holistic understanding — is uniquely human."
"Context is not a container; it’s a continuous, incomplete duality with the people who inhabit it."
"Quantitative research seeks parsimonious models — simple, generalizable explanations that often lose deeper contextual uncertainty."
"Qualitative research embraces complexity, generating thick descriptions to capture as much context as possible without aiming for generalization."
"The phenomenon of interest cannot be separated from the context in qualitative research because everything is interconnected."
"The question is not about which paradigm is right, but what works best pragmatically for the problem at hand."
"Innovation often happens in informal workarounds and practices invisible to quantitative data but visible through qualitative observation."
"There’s no perfect truth or solution; it’s about negotiation and deciding what’s good enough for the stakeholders we serve."
"If we balance qualitative depth and quantitative breadth, we get a yin-yang harmony that strengthens research and practice."
Or choose a question:
More Videos
"Designers need to be facilitators of other people's expertise and knowledge, not just creators of designed things."
Sheryl CababaExpanding Your Design Lens with Systems Thinking
February 23, 2023
"Compass gave me a one-month runway to transition from content strategist to product designer, and that support was incredible."
Caitlyn Hampton Monica Lee Jina YoonCompass 101: Growing Your Career In A Startup World
June 11, 2021
"Please don’t delegate hiring to HR—hiring managers must set clear criteria and be personally involved to avoid bias."
Silke Bochat5 Antifragile Strategies for a DesignOps 2.0
September 23, 2024
"The golden trapezoid of user research combines quantitative behavioral and attitudinal data with field studies for best insights."
Christian RohrerInsight Types That Influence Enterprise Decision Makers
May 13, 2015
"If you organize your design system device agnostic, you can update one component with all desktop, mobile, and tablet versions inside."
Jaime CreixemsBest Practices when Creating and Maintaining a Design System
June 7, 2023
"Adobe’s Kickbox is a fantastic professional development tool, but it doesn’t drive new lines of business."
Jeff GothelfInnovation Studios: the Engines of Enterprise Experimentation
May 14, 2015
"Adventure nav pattern gives users the agency to choose different paths in a feed, rather than consuming a single algorithmic stream."
Josh Clark Veronika KindredSentient Design: New Design Patterns for New Experiences (3rd of 3 seminars)
February 12, 2025
"Remote is a design constraint, but what else can we do with it to improve practice?"
Sarah RinkRemote User Research: Dos and Don'ts from the Virtual Field
June 11, 2020
"The current design education system doesn't always prepare designers for the complexity of enterprise challenges."
Alexandra SchmidtEnterprise UX Playbook
December 1, 2022
